Reviews
2 Customer Reviews
Review from Lee W
3 stars04/20/2022
Sage Mortgage was not a great experience for doing my mortgage. They contacted me.For over 3 months I thought we were moving forward with the loan. Locked a rate. But in the end it was miscommunication, different message from different people and pure frustration. I can go on and on. Wasted 3-4 months with the company. Nice people but poor poor organization. Learned a lot on this road, but withdrew my application. Pure frustrationReview from Dennis R.
1 star03/22/2022
Sage Mortgage was a referral from Bankrate.com. I started a refinance loan through them and quickly learned they are brokers for Rocket Mortgage. I chose a specific rate with set fees. However, the appraisal fee of $850 was raised to $1000 during the 3rd loan statement I received within the first 5 days of the loan process. When I inquired about why the appraisal fee was increased their Rep said it was because they would not know the final cost until after the appraisal was completed. The Rep also stated I would need a second appraisal because this is a rental that needed comparable rental fees from the area and the first appraiser did not have that certification. Huh? The Rep also had know clue why the cash from borrower amount kept increasing with each new statement. Once I realized Sage Mortgage's incompetence and misleading tactics I sent them notice of termination. This was after I had already given them my credit card number for the appraisal which they processed. Rocket Mortgage uses a middleman company which they own to setup local appraisers. I'm guessing that's why their appraisal fees are higher than the norm. I went with a local mortgage broker in ****** and ended up getting burned for the original appraisal fee of $850 from Sage/Rocket. Rocket Mortgage brushed me off to deal with Sage on the dispute. When I tried to contact Sage for reimbursement or some type of mediation, they ghosted me. Not surprising at all. I learned a valuable and expensive lesson * do not give your credit card number for appraisals or credit checks until you have the exact fees, not estimates, confirmed.
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