Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Cell Phone Repair

Cell Doc Haywood Mall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

1 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from KEVIN P.

    1 star

    08/03/2022

    Do not go to the cell doc store in Haywood Mall! The person that works there is an absolute liar. On the third attempt to fix our phone, the owner of the store was claiming that a screen crack that they did when they attempted to fix it last time was a new crack. This is an absolute impossibility as The cracks on the screen were from the clamps that he used when he attempted to fix the phone previously. The owner of the store is an absolute clear liar who will take your money and not provide quality service. Lies, lies, lies. Avoid the store and this owner at all costs. After this was posted, here was the reply: "Response from the owner... 4 hours ago Thanks for your review, we have warranty only the parts that we installed not other parts. You got fixed back glass and asking warranty for front screen." This is another lie. How do I know this? After dealing with this store owner's lies, I took the phone to an Apple Certified Service Provider. I can confirm that he is lying due to evidence. Evidence that when he "repaired" the back of the screen that....and subsequently tried to repair the flash as well, that he cracked the front of the screen and also put holes into the battery. I know this as a fact as before I came here, the phone was brand new from *****. The screen that they tried to replace it with was an aftermarket screen (can tell from the wrong QR Code) AND there were holes that were put into the battery (both of which were, I assuming due to an accident during the first and second repair). If he is not lying, then how did an after-market screen get put into a phone that was brand-new from *****.....and how did a battery get holes into it when the phone was brand-new from *****? Photos on ****** Rev's - cannot fake plain evidence of an aftermarket screen installation to attempt to hide the damage they did. As for the holes put into the battery...will have that replaced soon. *****-Certified service told me that happens from this store a lot!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.