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Complaint Details
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Initial Complaint
10/22/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
We contracted with ATD roofing on 6/11/2024 to replace our roof remove and replace all gutters and downspouts and remove and replace all window screens. We have gotten the roof done but they have not replaced the gutters and have left half of the screens to be fixed. They took some the screens but left several others. Contract states all gutters and downspouts and all screens and they have not completed the contract.We have contacted them several times with no resolution.Customer response
11/18/2024
The consumer stated this issue has been resolved.Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or about April 26th 2023 ATD Restoration Roofing replaced our roof. When in the attic we noticed Covered ridge vents, busted and cracked decking , holes in the decking and a lot of decking that should have been replaced. On top of the roof are many soft spots . When you step on many of the boards you hear cracking. We contacted them and they are not trying to resolve the problem to our satisfaction. We are senior citizens and on a fixed income. After spending $9,178.51 on a roof, it should last us the rest of our lives.
Business response
08/12/2023
We are actively in communication with this homeowner. The majority of their concerns are with wood decking substrate that their shingles are nailed into. Some of their concerns are outside of the scope of what we were hired to do, but we are still interested in trying to make them happy if possible. During the build, the homeowner strongly resisted recommendations to replace wood decking. We replaced the minimum we thought was necessary because of the homeowners fierce resistance to a change order. We replaced many sheets at a price far below market value because of their financial concerns, but they are not satisfied. The prime purpose of the wood is to hold the shingles in place until they seal. The shingles have sealed as intended and the roof was inspected and approved as satisfactory by the county.
Prior to the BBB complaint, we responded to a call to our office and sent an employee to the home to review their concerns. We sent them a proposal to attempt to satisfy them including adding additional support under spots of the roof for free. They did not respond and instead filed this complaint. We have been speaking with the homeowner trying to schedule an onsite visit again, but they have not been as responsive as we would like.
Two days ago on Friday the 11th, Mr. ****** responded and said he's been receiving bad news from his doctors who are looking to do surgery. We explained that we didn't want to be a part of any stress for him, just wanted him to know we are taking things seriously. He appreciated that. We let him know we would be ready when they are and would touch base with them again end of this next week.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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