Complaints

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2023 Class C motorhome into their facility for an issue with the slide outs. I took the unit in 2 days before my appointment and dropped it off. When I dropped it off, there was no damage to the outside of my motorhome. They had it for about 3 1/2 weeks and they said that they did not find any issues with my slide outs. After getting it home, a couple of days later, I was looking at my unit and noticed that I had some damage to the outside. I called and spoke with the service manager about the damage. I asked him if they took pictures of units when they bring them in and when they are picked up. He said that they did normally, but this time it must have slipped through the cracks. He asked me to send him pictures of the damage, so I did. I received and email back from them stating that they took pictures of the unit when it was dropped off and noticed the damage to the unit. When I asked to see the pictures, I got no response. The service writer also gave me other incorrect information.

  Business response

  09/10/2024

  Our technician did take pictures of the damage prior to working on ******************** motor home. We also inspected our service facility which would have significant damage as well if it occurred here, there is no damage. Our technician indicated that some of the damage along the top appears to have been from a tree limb, other than palm trees placed well off our parking lot, we don't have any trees on our property as well. We regret that **************** has damage to his motor home. We will forward him the pictures from our technician. 

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We provided Browns RV with a $1000 deposit on a boat with the agreement that upon delivery the boat would be in deliverable condition meeting all the agree issues resolved. Upon the attempt to deliver the boat it was not detailed, had a light ear the floor hanging by a wire,(it was broken) the floor had mildew, cup holders were filled with water and one cabinet could be opened neither by me or the dealers rep. *** the operator even told us the boat was filled with fuel even though the gas gauge indicated just over half a take. The delivery employees from Browns told me the tank was full I just had to calibrate the fuel gauge. This was also a lie. The delivery employees were instructed to leave the boat. I told them I would not take delivery as a result of these issues. We called Browns RV and requested our deposit be returned because the condition of the boat was not as agreed. Browns RV has refused to return our deposit claiming we bought another boat elsewhere as the reason for not completing the deal. This is a false claim, we have not bought another boat. We just want our deposit returned.

  Business response

  10/10/2023

  It is a standard policy throughout the industry that deposit taken to remove an item off the market for sale is not refundable. There is the chance of a lost of potential sale ( which happened in this case) to another consumer as well as a real cost of preparation. Our General Manager has to approve all refunds. At the time of this occurrence he was out of town. Our Sales Manager was only stating our policy, whether if Mr. and Mrs. **** were planning to purchase somewhere else was irrelevant.  Upon being made aware of the situation our General Manager approved the refund. However prior to us having the opportunity to issue a refund Mr. and Mrs. **** disputed the charge with their credit card company. We have not and do not intend to send a rebuttal for the charges. We wish Mr. and Mrs. **** the best and we will gladly assist them for any future needs. 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a boat from Browns in November 2022 at a price of $75,000. We noticed that the props was messed up when we told the mechanic he started acting funny and said he would have to talk to *****(the owner). There was also a depth finder that was on the build sheet that was missing. ***** told my husband if he wanted to install it he would pay him to do it since its a 4 hour trip for us. We was finally told that they would order a new set of props and have them shipped to us. So in the meantime my husband ordered a set because he likes to have an extra set on hand. We had them within a couple of weeks. We have been told that these props was not available and browns cant get them. We offered to let them pay us for the props we bought. They said that they had some coming in and should be shipped to us. Well they finally shipped us some props which had been refurbished. They are trying to tell us these props are new which they are not. When you send props off to have them refurbished they get stamped. I looked up the law and if you try to pass something off as new and it is used it is against the law. There was numerous other things wrong with this boat that my husband had to fix. We have both sets of props that we can show are clearly used. When you buy a new boat for $75k it should come with new props. Im surprised that this business has remained in business with the amount of lies that ************************* and all of the other employees tell. Im sure if his parents knew how he was handling the business they built they would not be happy.

  Business response

  06/07/2023

  Mr. and ***************** left with a set of props that came off of ******* (our General Manager) personal boat because there was shortage on that style prop. We sent his damaged props back to be resurfaced which is manufactured approved method. Those props were sent to **************** with the agreement he would return the props that were taken from ******* boat, which he has not done. We are now told that **************** has purchased another set of props and would like to be reimbursed, however he also wants to keep the other two sets as well. We have agreed to refund him for the new set with a receipt but not until we have received the two set he was given, the set from ******* boat and the original resurfaced set that was originally on his boat. With all that has happened in past conversations we feel confident that if we refund the money he will not return the other two sets that are owed to us. In regards to the transducer **************** agreed to plug it in, which is a ***** job. He has ask for $650 for performing this job, we are prepared to pay him for that amount of time, which would be $50. We provided **************** with a return label for the props he has in processing, as soon as those are returned and we receive a paid receipt we will promptly refund him for the cost of those plus $50 for his time plugging in the transducer. 

  Customer response

  06/12/2023

   
  I am rejecting this response because:
  On November 12th we bought a brand new $75k boat we seen the props was used and Browns agreed to send us a brand new set of FH7 props. We left with a set of used FH-6 props that was damaged but no one said they was off of ****** personal boat. We agreed to send those props back once we received NEW FH7 props which was on the build sheet. We have never had a set of FH7 props that was damaged and needed resurfaced. Browns did tell us that they received a new set and someone dropped and damaged a set. 
  We do not want their resurfaced and damaged props. We agreed and will send them back once we receive what is owed to us. After all the lies from Browns we feel if we send both sets back we will never receive reimbursement. As for the installation of the transducer, it was not a plug-in job. The bottom of the dash had to be removed to gain access to the depth gauge, the wire had to be ran from the rear of the boat to the dash along with sanding and smoothing the fiberglass under the engine and then gluing it to the hull. We have over 10 hours of work in fixing the electrical problems with the trim tabs, under water lights, courtesy lights and transducer. 

  Business response

  06/20/2023

  The original props had only been in the water two times, at the time ************** performed a water test during his inspection and the moment that he took **************** on his demo. It is believed that the prop was damaged when loading it back on the trailer from that demo ride, by **************.  The reason we had those props resurfaced was because they were on back order an estimated delivery time frame wasn't available. We have not received a paid invoice from ****************, once we receive that and the two sets of props that belong to us we will promptly  reimburse him. 

  Customer response

  06/26/2023

   
  I am rejecting this response because:
  

  The props was not damaged when we took the demo ride. You can clearly see where the FH6 props was damaged, they had been welded up and ground smooth. Browns installed reconditioned props on a new boat and tried to sell it to us without telling us.

   

  We will agree to send one set of props back to Browns and they can send us a check for the props we purchased and payment for the depth finder install along with a box and return label for the second set of props. We will then immediately return the props to them as well.

  ******

  
  

  Business response

  07/06/2023

  If the original props were damaged and repaired prior to the ******** arriving to take delivery it was done at the manufacture, we never had a reason to nor would we ever attempt to put used props on a new boat. Those came on the boat from the manufacture, and the F6 props are what were taking off of a demo boat so that Mr. and ***************** would be able to use their new boat while we got the F7 prop issued resolved. We will agree that if they will send us one set of props and an invoice for the props they purchased we will refund them for that purchase and with the understanding that they will return the second set of props once they have received payment. 

  On the issue of installing the harness for the transducer Stingray usually allows one hour under warranty to remove and replace. We were able to have them approve two hours at $85 per hour for the install that **************** performed due to the harness being on back order when the boat was produced. We will pass along that amount ($170) to the ******** along with the reimbursement for the props once we receive that invoice and the props owed back to us. **************** has a return label from us to return the props. 

   

  Customer response

  07/09/2023

   
  I am rejecting this response because:
  I want to make sure that once the 1st set of props have been returned we will then receive payment for props. Once payment has been received and a new return label and box has been sent we will send the 2nd set.

  I also have sent a copy of the receipt for the props and a copy of the backordered items list from our boat showing that there definitely was not a set of props on the boat. If you have read any of the comments from browns their story has changed every time which proves my case they do not and can not tell the truth. I have also checked rates on boat mechanics and the hourly rates are much higher. I contacted stingray and was told they would never put damaged props or reconditioned props on a brand new boat.

  ***** and *************************

  Business response

  07/20/2023

  It sounds like we're saying the same thing. Once we receive one set of props from the ******** we will refund the cost of the props they purchased with a paid receipt, and with the agreement that once they receive payment they will then send the second set of props back us as well. In response to the other comments, unlike other brands we do not install props on ***** drive boats, or any other boat that we purchase from Stingray, that is standard and is not listed anywhere on an option or build sheet. As far as the warranty reimbursement amount we have applied for a labor rate increase for warranty claims with Stingray but currently it is at $75 per hour. The approved time for the install that **************** is two hours, $150. 

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased new RV in May and noted during contract items that needed to be repaired. Mainly the power reel for power was loose. Rv has been returned for service 3 times and still havent fixed item. As of today it has been there since 9/19 and when I called on 10/28 I was told they are now starting on it and I would get a call from the manager. This is the third time I have been told this. This was a repair on contract and they have not honored their part of the deal. I want this repaired or return the unit for another one.

  Business response

  11/29/2022

  ******************** hose cord reel fell off and the manufacture had never had this complaint before and therefor they couldn't suggest a repair under warranty.  **************** requested an alternative repair method which we have completed. The only other repair that isn't complete is the paint repair to the compartment doors. For proper repair those had to be sent to a paint shop. We received those back today (11/29/22) and we will have those reinstalled tomorrow. After the job is complete we will notify **************** and he can pick it up it at a time that is convenient for him.

  Customer response

  03/16/2023

   
  I am rejecting this response because:Bought a Class A RV on May 16 2022, during closing we noted defects and were asked to take it out for a stay and return to document any other issues. We did, Dropped off RV in July with several issues, and 7 5 months later, issues many were finally taken care of in January 2023. However, One of the issues reported is still outstanding, a broken window shade. Simple you would think. It's a warranty claim, which at a place that claims lifetime warranty, you would think should be simple. It's nothing but a hassle, nearing fraud. I talked with several people there and got just as many stories as to why it has not been addressed. One was actually blaming Fleetwood Warranty. I call Fleetwood warranty and Browns NEVER CALLED OR SUBMITTED A WARRANTY CLAIM. Basically, they have lied and misled me leading to a breach of trust and contract. I want the blind fixed ASAP!
  
  

  Business response

  03/31/2023

  All repairs that **************** requested have been completed with the exception of the Generator/CO detector. We have been working with the manufacture and Cummins/Onan for their recommended repair. At the moment it has been returned to Cummins/Onan for a second time. As soon as they complete their inspection and repairs we will be back in contact with the manufacture to proceed with their recommendation at that point if needed..

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 30th, 2022 we completed the purchase of a Toy Hauler, ************ Momentum 28g from Browns RV. My husband went to finish the financial paperwork and walkthrough which turned out to be a very fast attempt to get the camper on the road. Within hours of returning home with our camper we noted damage, defects etc. and immediately reached out to our sales representative **************** of which I have a detailed email documentation. Our experience is not what I expected given the quality of ************ and that this is a new camper. The dealership continues to state, all damages are covered under warranty. We have replied we purchased a new camper not a damaged camper. After reading many BBB reports, yelp and ****** reviews it appears Browns RV has very questionable business practices. To date we have never used the camper. It resides at Browns RV since it was pickup for repair. I have a full timeline of the events leading up to and the current situation where Browns RV has refused to refund us the purchase price of the camper. The amount in question is $63,164.00.

  Business response

  10/31/2022

  I am fully aware of the issues and concerns that ************** and *************** were having. All items noted were mostly cosmetic and never hindered the use of their new camper. They purchased a brand new camper that had never been used or titled, only shown to other potential customers. There were a few items that unfortunately our service department overlooked during the inspection process. Upon their request we first attempted to locate a repair facility closer to them that they felt was suitable, we were able to find one location that would help, however they weren't willing to use that dealer. We then agreed as a good will gestor to send our Shop ****** to their house so that he could review the items and return it back to our service department. Since that time all repairs have been performed, we inspected it again and it's gone back through our detail department. We notified the customer a several weeks ago that it's ready for delivery and for them to enjoy the camper they purchased. 
  
  
  As is the warranty policy for all manufactures and dealers any repurchase of a product from a consumer due to warranty issues are between the customer and the manufacture. In this case that request has been denied due to the nature of the repairs. 

  Customer response

  11/01/2022

   
  

  Brown's RV continues to use the same canned response they have sent to every organization.  The damage they caused to the camper prior to our use in fact has hindered our use as we have yet to use the camper having purchased it 30 May 2022.  I am also suspect that some of the repairs are not consistent with the Manufacturer directed warranty repair and they are covering up a hole in the wall with wall paper.  Having looked at many reviews from other customers it is very clear Brown's RV has a history of putting the customer last.  As a military family our legal office will notify those agencies to warn them of the deceptive business practice that Brown's RV has by selling damaged goods and then placing the blame on the buyer.  We expected when we purchased a $60,000 camper that it would not have corrosion on the exterior, a hole in the wall, a broken couch, ripped mattress, stained mattress, back splash falling off, an awning arm with a problem which we only recently found out about, latching issue with the door.  For anyone to believe this is normal in the purchase of new camper I would be surprised.  Brown's RV will continue to deceive their customers who wait and wait as their warranty runs out or they are left paying interest rates on the high interest loans they put their customers in so that they will get a kick back.  They even encouraged us to keep the loan for **** months until we found out we were incurring $100 a month in interest payments and we have A+ credit.  We have paid for insurance on a camper we have never used and lost our summer camping season.  I would discourage anyone from making a purchase with Brown's RV and seek out any other dealership before going to them.  We had hoped for a great experience and it turned into a nightmare.  This camper was taken off site and used and damaged and they pushed that onto *************** beware. 

   

  Complaint: 18204372
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business response

  11/04/2022

  In response to ******************* comments we have never cast blame on them or any other customer on issues unless it was obvious customer abuse, in this case it's not. However the only true damage to their camper was a spot on the wall behind a recliner and a damaged mattress on the bottom side, we have no way of knowing when or how that *** have happened. The rust on the rear of the camper was a factory defeat from not being properly treated prior to being painted, that along with all other concerns have been address and repaired and has been ready for delivery for about a month now. Our service manager has tried to reach *************** by phone to inform her that we're prepared to deliver their camper back to their house and to offer compensation for inconvenience as a good will gesture. She has not returned his call, only an email saying that they will be back in touch. We've performed what is required of us and gone above and beyond that by sending our shop ******* to their house and returning it for repairs and offering to return it back to them along with compensation, that is not required and is not an admittance of wrong doing, a simple good will gesture.   

  Customer response

  11/04/2022

   
  I am rejecting this response because: ****************** Characterization of the damage in minimal.  It is not a spot on the wall.  There is hole in the wall from the chair and ******* chose not to replace the panel that ************ provided as guidance and have covered the hole with wall paper and have yet to respond if this is covered by ************ Warranty given they chose their own solution.  At no point has ************ accepted responsibility for the corrosion on the entire exterior panel door and at one point I was told it had to be redone due to using the wrong process.  The couch was not delivered broken and most likely resulted in negligence when they took the camper to a camper store.  It was recently disclosed in a video that was sent that the awning arm was fixed which we did not even know that was broken.  The mattress was ripped most likely allowing something to catch and the water stains are clearly from some sort of moisture issue.  The latch on the door was broken, the back splash had to be attached more than one.  In response to not wanting to pick up the camper, I have emailed back.  I have been in dialog with ****************** attorney who indicated he was going to talk to his client.  I was waiting on a response.  The last dialog I had with ************** on the phone was his asked, "so all you want is a refund".  I told him yes.  He did not say anything other than he was going to where ************ was located and speak with ***************************** the Customer Representative.  When I spoke with **************** he said ************** never made an attempt to discuss the camper at all.  It is evident after reading numerous complaints that Brown's RV refuses to accept they sold us a damaged camper and insist that just because we are the first owner it qualifies as new.  In fact it qualifies as negligent care.    If we had wanted to buy a damaged camper we would have purchased a used one for considerable less and then spent the money to fix it.  
  

  Business response

  11/29/2022

  All repairs noted have been completed and we have delivered their new camper back to them. During our inspection we found a couple of other items that we felt needed to be addressed as most all RV's do. If there were any repairs that were in question as to how or when the damage occurred and the manufacture denied coverage we took it upon ourselves to make those repairs at our expense. There are no reasons that ************** and *************** can't use and enjoy their camper, as long as they understand that it's an RV and things can and will break along the way and will require maintenance.  They purchased a beautiful RV and it's our hope that they will enjoy it as it's intended to be used. 

  Customer response

  11/30/2022

   
  I am rejecting this response because: The camper was delivered with more damage and incomplete repairs to include the paint that was supposed to fix the ramp door was not complete.  Also, the camper sits on a tilt and was not addressed in their repairs.  It was sent with different tire pressures on both tires.  One side was 60 psi and the other side was 65psi when in fact the manufacturer rating is 80psi per tire.  We are now having to take it to another location to have the fan cover addressed that arrived damaged and the tilt to see if there is a structural issue with the camper that Brown's RV never addressed.  It was annotated on the complaint list.  Brown's RV has made every excuse but to admit that they sold us a damaged camper.  We could have bought a used camper for thousands less and repaired it for less.    I am in direct contact with the manufacturer and they are unaware of some of the techniques that Brown's RV has used to fix the paneling which you can still see an indentation.  The camper was also delivered missed k**** to secure the back porch and the couch system was put back on incorrectly and lucky it did not fall on my husband.  Once again this is all unacceptable and given the many complaints and reviews against Brown's RV is unbelievable that they continue to retain any good ratings from the BBB.  ************** never called us back and continues to use his maintenance advisor who was not available to discuss the camper delivered back to us with damage.  The manufacturer has had my husband go under the camper to measure stabilizers all of which should have been done by Browns.  We now have an appointment with another warranty department which will once again cause us to use the use of our camper that we purchased brand new, have paid insurance and have yet to use.
  
  

• Initial Complaint

  04/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our camper on 3/15/2022. When we did the walk thru there were two rips on the canvasses and seal was unattached. When we brought this to the salesmans attention, he said Im sorry about that we will get it fixed. We said wed like to back out of the deal we then spoke back to the finance manager *****. *****, said Wed like to get this fixed for you. He said we will send this to the canvass to our upholster guy and we will get this fixed for you. We received three phone calls on 3/21 and 3/22 that our camper was ready for pickup. We drove down to pick it up and when we inspected the camper, the seal was still unattached and we could see daylight. Again, *****(finance manager) stated the they would get the camper repaired temporarily and order a new canvas, deliver it to my driveway! One week later, it was delivered in my driveway STILL DAMAGED! We sent it back! Now we are being told that it will take **** weeks for the canvas to come in!! They were eager to make the sale but havent been eager to fix this problem!! We have gotten the run around and half answers!! I DONT RECOMMEND DOING BUSINESS WITH BROWNS RV!!! If I could rate their service as a 0 I would!!

  Business response

  04/01/2022

  Here is a response I returned in an email to ******************** earlier today that explains everything.

  Hi **********************, I was out of town last week at a dealer meeting and we've had a training firm in house this week working with certain staff members that has required my attention. For this reason I had ***** take the lead with you guys and I've been in constant communication with him. Had we known then what we know now, that apparently the previous owner used a bleach chemical to clean the canvas which will weaken the stitching, we could have advise you better as to what to expect. As always with every customer we attempt to address any issues and handle the situation the same as we would like to be treated ourselves, and I feel we have done so in your case. I deeply regret that this occurred , however it was a situation that was unforeseen by our staff members. Since the beginning I instructed ***** and *** to offer to you whatever you would prefer, a temporary fix (which we now know wasn't a good solution), a new replacement of both tent materials, or cancel the deal out and offer a full refund. I understand that you and your wife wanted to think about those options and as of yesterday you have decided to cancel out the deal. As you know, ***** has refunded your credit card for the the transaction of $2,870.00 and will be refunding the remaining balance of $130.00 by check for a total of $3,000.00. ***** has contacted the bank and is going through the process of canceling out the loan, I've instructed him to send to you confirmation of that transaction.
  
  
  I regret that we were unable to provide you with a camper in a timely manner that suited your needs. I wish you well on your adventures and hope that you and your wife will be enjoying the ** lifestyle soon.  

   

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BOUGHT A 2018 2804RK OPEN RANGE FROM BROWN'S RV IN 01/2018. HAD ACCIDENT IN 10/2020 AND HAD DAMAGE TO **. FILED CLAIM WITH USAA AND THEY SENT THEM A CHECK FOR OVER $2800 DOLLARS FOR REPAIRS. TOOK ** UP TO BROWN'S RV IN 11/2020 FOR REPAIRS. COMPLETED A WALK THRU WITH SE**ICE DEPARTMENT AND LEFT THE ** WITH THEM. CALLED BACK NUMEROUS TIMES ABOUT A STATUS UPDATE AND THEY STATED PARTS WERE ON DELAY DUE TO COVID. I CALLED AGAIN IN 7/2021 TALKED TO PARTS MANAGER AND STATED THE PARTS WERE NEVER ORDERED. SHE LOOKED AT THE INSURANCE ESTIMATE AND WE RAN THRU AND ORDERED ALL THE PARTS NEEDED FOR REPAIR. SE**ICE LET ME BRING THE ** HOME UNTIL THE PARTS CAME IN. ***** STATED THE CHECK FOR THE INSURANCE CLAIM HAD TO BE RESENT DUE TO BEING OVER SIX MONTHS OLD. PARTS MANAGER STATED SHE WOULD CALL BACK WHEN PARTS CAME IN. I CALLED AGAIN IN 11/2021 AND ***** STATED HE WOULD CALL WHEN THE PARTS CAME IN. CALLED ***** IN 1/2022 FOR ANOTHER STATUS UPDATE. ***** STATED PARTS WERE IN BUT HE NEEDED TO DO A INVENTORY OF ALL PARTS BEFORE I BROUGHT THE ** BACK TO THEM. I CALLED AGAIN ON 3/6/2022 AND LEFT A MESSAGE THAT ***** CALL ME ASAP. IT HAS BEEN A YEAR AND A HALF FOR THIS REPAIR AND STILL ISN'T DONE. USAA CLAIMS HAS CLOSED THE CLAIM. I HAVE NOT BEEN ABLE TO GO AND ENJOY MY ** DURING THIS TIME. THIS TO ME IS UNACCEPTABLE. PLEASE LOOK INTO THIS MATTER FOR ME. THANK YOU *************************

  Business response

  04/06/2022

  We have bee in contact with ************ and he is aware that we are still waiting on one part that has been on back order. We are expecting that part soon and ************ was pleased with this information. 

• Initial Complaint

  03/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In July of 2021 we purchased a used camper from Browns RV Superstore. We felt as we were treated fairly and bought the camper that was perfect for our needs. We were pleased with our purchase and were treated great. Zero Complaints. One month later there was a big rainstorm and there were 6 different spots in the camper that were leaking. Not just little leaks either. We contacted Browns and they sent out a tech that they have a contract with. I believe that man's name was ****, he called and let us know that the bulb seal needed replaced and that the camper had EXTENSIVE previous water damage and the unit should have never been sold. The tech stated that he could fix these issues but not at campsite, this would take a lot of time and a lot of money. Floors, walls and all seals needed replaced to make the unit safe! Once he went back to Browns they came and took the unit in hopes of fixing the issues. We purchased additional insurance thru Geico, we did contact them, they needed some additional information. After finishing their investigation, they totaled the camper due to the extensive previous water damage and would not help with repair or no longer insure the unit. We were devasted, this camper is not for family fun, we actually live in the camper. We spoke to ********************* the owner of the camper, he assured us he would fix all issues with camper and guarantee it would never leak again and gave us his word that this camper is safe and he would feel comfortable with his own family living in it. Every thing seemed to be fixed, until last night it had rained for a few days. Here we are same issues every corner every seal leaking. We called Browns, they sent a tech named ****. He inspected unit and found several cracks in the unit that were never taken care of. He inspected the roof and found several places that were not repaired correctly. We have water damage and mold thru out camper. We just want what's right to happen here, we have been more than understanding.

  Business response

  03/23/2022

  Even though the ******** bought a used camper as-is, as a goodwill gesture we brought the ******** camper back in and made numerous repairs, including some that they didn't ask for. We did confirm at that time ( about seven months ago ) the camper wasn't leaking. The same as it is with new RV's the manufacture doesn't and can't guarantee a camper to never leak, and we can't do that as well, there is required maintenance. We are currently working with the ******** to resolve this matter however, and we feel that we have a workable solution that will satisfy the ********.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩