Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Please see the attached complaint.
Business response
06/13/2022
I have attachments I would like to include in this email can you please let me know how to send this info to you!Business response
06/17/2022
***Document Attached***
Please see two attachments.
See Attachment/File: PfautschBBBCustomer response
06/27/2022
HI ****, I DID LEAVE YOU A PHONE MESSAGE MY HUSBAND AND I TALKED IT OVER AND KITCHEN-AID IS AN UPGRADE SO WE WILL LET SWIFT REMOVE THE BROKEN MACHINE AND REINSTALL THE NEW ONE AT NO COST TOO US AS LONG AS IT IS THE KDTM404KPS WE WILL GO WITH OPTION 2. THE QUESTION WE HAVE WHEN DO THEY THINK IT WILL BE READY TO INSTALL , ARE WE LOOKING AT A MONTH, WEEKS, DAYS, AND THE CONTRACT THAT I PURCHASED FOR THE FIRST DISHWASHER WILL THE CONTRACT ROLL OVER FOR THE NEW MACHINE I PAID $ ****** FOR THE CONTRACT TO CENTRICITY COMPLETE CARE APPLIANCE THOSE ARE THE QUESTION WE HAVE BEFORE WE SIGN OFF ON THE NEW MACHINE I HOPE THAT IS NOT A PROBLEM THANK YOU ***** AND *****************************.Business response
06/28/2022
***** Swift with Swift Appliance spoke with ***************************. ******************** agreed to let Swift Appliance replace the defective dishwasher with an upgraded KDTM404KPS at no additional cost to the customer. Install will take place on July 13, 2022. Swift Appliance also agrees to work with the warranty company Centricity to get the extended warranty transferred to the new unit.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.