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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Dispute I have checked with UPS and have never had a past-due balance associated with my account. Therefore the collection notice is wrongfully associated with me.
Business response
10/04/2023
Hello,
UPS outsources their receivables to us and we assist them in collecting/resolving their receivables.
For our file number, ********, we have closed this account out of our system and sent it back to UPS.
Please let me know if anything else is needed.
Sincerely,
John C*****
Synter Resource Group
COO
843-7*******
Customer response
10/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Ramon R*****Initial Complaint
09/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not the person being collected on. It is the parent company of who I work for. They send me spam emails about something I have no power to fix. I have spoken with them and asked nicely to be removed from the emails about the issue. They ASSURED ME they would remove me and apologized. BUT IT DID NOT STOP! I even ran it up the corporate ladder for the parent company to handle on their behalf. Tried to help. But they continue to SPAM ME!Business response
09/06/2023
Good morning,
I just went into this account in our system and took your email and phone number off the account. I also put a note on the account to no longer call or email you regarding this matter.
Let me know if you have any questions.
Thanks,
John Church
Synter Resource Group
C00
************
Initial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a phony invoice from *****. I called *****. They could not help. I have never had a ***** account. The dates list I was not even in the state! How do I stop these harassing daily phone calls.!Business response
05/11/2023
Hello,
We have an account in your name for ***, not *****. *** is a client of ours and we assist them with their accounts receivables. *** sent us two invoices in your name.
We, Synter Resource Group don't report to any credit reporting agencies. I have closed your account and sent it back to ***.
Let me know if you have any additional questions.
Sincerely,
John C*****
Synter Resource Group
COO
843-746-2202
Initial Complaint
04/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Starting on January 18th, our company begain receiving multiple emails and calls from Synter Resource claiming they are owed $3404.50 for a past due invoice from ***** *******. The invoice in question was for $566.75 and was paid to ***** on January 5th 2023. ***** accounts receivable department confirmed there were no balances due on our account. Synter Resource was informed on April 20th that this invoice was paid to ***** on January 5th 2023, yet Synter Resource continues to send harassing emails.Business response
04/29/2023
Hello,
***** is our client of ours and they send us outstanding receivables to assist with collections/resolution.
We have sent your email attachments to our contact at ***** so we can get it closed out of our system. We have it to where you should not receive any more calls or correspondence from us.
Let me know if you need anything else.
Sincerely,
John Church
Synter Resource Group
COO
843-746-2202
Customer response
05/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
04/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have received a collection letter file # ********, we have tried to contact you via phone and email but haven't received a response yet. We need further details in regards to this letter since we don't know what it is for. Thank you in advance.Business response
04/29/2023
Hello,
*** is Synter Resource Group's client, and they send us outstanding receivables to collect and resolve on. For this particular account we have the company name as Turbo Air at 101 Crossroads PKWY in Bolingbrook IL. We have sent the invoices and documentation to Isablle@turboairinc.com.
Not sur if you know Isabelle and are affiliated with Turbo Air.
Please let me know what else you need and any other questions you may have.
Sincerely,
John Church
Synter Resource Group
COO
843-746-2202
Initial Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been receiving emails and phone calls from this collection agency for a so-called unpaid FEDEx invoices. The invoices were ALL paid years ago and I am being threatened by the company to look for payment information that is more than 8years ago. They have been unable to give me detailed invoices and simply created what looks like a fake 'Special Invoice with a sum total. No individual invoice numbers or tracking numbers. The company has sent emails to a shared email address 'support@.........com' and has been viewed by a contractor who expressed concern. Despite being unable to provide me with invoices that show detail, they continually call and send emails. Furthermore, my account was reactivated after all past due invoices where paid. I currently have an active FEDEX account, yet these clowns say I owe nearly $1000.Business response
04/18/2023
Hello,
We, Synter Resource Group, work on the behalf of FedEx and assist them with their receivables. FedEx is our client, and they send us outstanding invoices to collect on. I have tried to look your account up in our system and I can't pull it up your name, phone number or address. If you could please provide the file number or pro number, you received on the emails you received I would appreciate it. From there I will pull your account up and look at it accordingly and send you the documentation if you like.
Just so you know Synter Resource Group doesn't report to any credit bureau reporting agencies, so you don't need to worry about that.
Synter Resource Group has been in business for 20 plus years, and I will make every effort to get you the information you need and answer all your questions. Again, if you can provide me your file number, I will be able to pull up your account and assist you.
Thanks,
J*** ******
Synter Resource Group
COO
843-746-2202
Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We received a random notice from a collection agency saying we owe them $1 080.16. The envelope came.addressed to only my first name, referencing a fed ex account. I DO NOT have nor have I ever had a FedEx account. This is a completely bogus/scam charge. Please remove my name from the mailing list and zero out this bogus bill.Business response
04/17/2023
Good morning,
We, Synter Resource Group work on behalf of FedEx Freight. They are our client and we assist them with their accounts receivables. They send us the accounts to work and we put them in our system. The account came to us with just the name of Pete with an address of ***** * ***** *** *** ******** AZ, 85***.
I have closed out this account in our system and sent it back to FedEx.
Synter Resource Group is not a scam.
Let me know if you have any other questions.
Sincerely,
John C*****
Synter Resource Group
COO
843-746-2202
Initial Complaint
03/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Do not own a business called Genuine Modern Kitchen Bath. This was mailed to a private residence. No business has ever been here. Never ordered from United Parcel Service Oasis Supply Corp. Nothing was received at this address. There is no business by that name in this city. CUSTOMER ACCOUNT SAYS: *************** OUR FILE NUMBER SAYS: ******** This needs to be corrected.Business response
04/02/2023
Hello,
UPS, our client sent us this account to collect on their behalf. Thanks for letting us know this was sent to the wrong address and that you aren't affiliated with that company.
I have closed this account and sent it back to UPS. I also took your address of this accouint.
Let me know if anything else is needed or you have any questions.
Sincerely,
John C*****
Synter Resource Group
COO
************
Initial Complaint
03/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received the same messages as others are receiving, saying we owe $724 to FedEx. This has been occurring daily, sometimes multiple times. They are calling my office...I do not have a personal account with FedEx. My office does not have a separate account with FedEx, nor have we used their services in quite sometime. I work for the federal govt. I've tried calling several times to get our number removed, but the line goes silent right after they answer.Business response
03/25/2023
Hello,
FedEx Freight hires us, Synter Resource Group, to handle their accounts receivables. They sent us a file in the name of
OMS FT Campell to collect or resolve.
We have closed this file and sent it back to our client, FedEx.
You should not receive any more calls from Synter Resource Group on this account.
Sincerely,
J*** C*****
Synter Resource Group
C00- 843-746-2202
Initial Complaint
02/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Good afternoon - I have been receiving calls from 843-746-2200 for about a week now. The VM says "This is an important message from the Center Resource Group calling on behalf of ***** rate regarding a past due balanc of $ 351.23. This communication is from a debt collector and is and attempt to collect a debt. Any info....please call 8430746-2200 ext 4079 and reference file number ********" I have no idea why I'd have a balance with ****. Only thing I can think is perhaps it's somehow tied to my work in logistics and since my office phone connects to my cell, the call is really going to my office line. Even that though would be a stretch since I work with Freight Rail and my dept doesn't send or receive anything with ****. I have tried calling the number and extension and the message said the person is currently unavailable. Thank you.Business response
02/05/2023
Mr. ******,
Thanks for your communication. Our client ***** sends us their outstanding receivables and we assist them on collecting and resolving them. The calls you have been receiving on our file # ******** is for a company called ***** ******** in Lowel Arkansas.
Are you affiliated with ***** ********? If so, I would be happy to send you the invoices and backup for this shipment. If not, I can take your number off this account in our system.
Please let me know and you are welcome to reach out to me directly, see my below contact info.
Sincerely,
John C*****
COO, Synter Resource Group
843-746-2202
johnc@synter.com
Customer response
02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please remove me from the call list. This is a work related call. ***** ******** had been a customer of *** Logistics (where I am employed) but has NOT been a *** Customer/Represented since 11/07/2019.
Thank you.
Sincerely,
*** ******
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Customer Complaints Summary
40 total complaints in the last 3 years.
10 complaints closed in the last 12 months.
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