Complaints

• Initial Complaint

  04/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In April 2022, SCFCU started charging me a "dormant account fee" totaling $120 as of today. I was not notified that this charge would start. It was not part of the account agreement as I had had the account for about 5 years or so and had hardly ever used it. It was simply a savings account that was required in order to obtain a mortgage loan through SCFCU. I had tried to close the account once the loan was paid off and was told I had to some in in person to close it. I did not live in the state anymore, so thought I'd go close it next time I'm in town. Fast forward a year later at tax time reviewing my accounts and I realize I'm being charged a monthly fee. I asked for a refund and to close the account and have been denied. I want the $120 back, and the account to close with my money being mailed to me by check or ACH transferred.

  Business response

  05/16/2023

  Refund provided on May 1, 2023, as a courtesy, and account closed as requested. On May 15, 2023, member confirmed receipt of the check with funds from the closed account.

  Customer response

  05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  E*** M*****

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To It May Concern, My complaint is that a payment of $1459.18 was made on my Credit Card at the South Federal Credit Union branch location at 2350 Legrand Rd., Columbia, SC 29223. The telling informed me that the payment should be credited to my account within 24 hours. I inquired with the Credit Card Customer Care on June 24th, 2022, about when the payment would be posted on my account to reflect my total available credit of the $5000. I was told that the funds were in a pending status until June 27th, 2022, which makes no sense. Is South Carolina Federal Credit Union processes accurate or inaccurate, or was there any human error in the processing of the payment? I find the processes procedures to their members inaccurate and disrespectful to their members with the reflection of accurate account balance within a timely manner. This practice or procedures affects my credit report and my credit score when the balances are reflective in a timely manner. I worked very hard to have good credit and would like to preserve that with performing financial transactions in a proper timeframes to assist with that. That was the reason I drove over 30 minutes from my residence to accomplish this transaction. Credit limit $5,000.00 / Last payment amount $1,459.18 Last payment posted 06/21/2022 The second complaint is their transfer funds from external is very lengthy. I am displeased with this because when a transaction needs to conduct with a couple of days that is impossible. If South Carolina Federal is using outdated processes and procedures within rapid changing society that makes no sense. I hope these matters will be addressed to deliver better financial products and services to better establish relations with the South Carolina Federal Credit Union members. I am unable to provide below instance of external transfer that reflect the transfer timeframes because the history does not provide data. Very Respectfully, **** ** *****, *** US. Army Retired, SFC

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