Reviews

Very greedy scam artists here. We chose to finance a Kia Sedona through **** *** because they offered us a better rate (7.3% at 72 months). We brought in our promissory note/check from Navy Fed to Hudson Nissan for $7500. The vehicle we intended to purchase was listed at $7156, we took the price to Navy Fed to get approved, so we KNEW we were covered. Hudson Nissan called Navy Fed for a verification code, but Navy Fed would not verify the loan. Hudson then tried to sell us THEIR finance package at 10% PLUS a down payment and shorter loan term (meaning way higher monthly payments). So we go back to Navy Fed to see why they aren’t verifying the loan. Turns out, it’s because they will not finance a loan that’s more than 125% of the car’s value. That’s right- HUDSON NISSAN had massively tried to overcharge us on the vehicle, plus force us into using their own financing. This after sitting there for the better part of 6 hours. My husband had just been hit in an accident one week prior and our only car was totaled. We were in a rental, and only had limited time to secure a vehicle. This greedy company knew this and didn’t have the decency to do right by us. DO NOT USE HUDSON NISSAN!!!! Very unprofessional and all they care about is their bottom line.

Buyers beware! I would like to warn others and ask higher management to step in before more people get hurt. The Nissan Hudson of North Charleston has caused me so much grief. I saw a vehicle that I liked and wanted to move forward and purchase the vehicle. They ran my credit and I was told three times that the car was ready when it was not. The salesman Max was rude and disrespectful. When trying to get to the bottom of it he hung up the phone on me. I kept calling to speak to management and was given the runaround. There’s a special place in **** for these salesmen. All this for a nissan…**** NO!

I have being going to Nissan for years and purchased two cars, but worst experience so far. Every time you into Nissan I am spending $500 to $600 every visit never oil change. I have to get a Sunbit account which they doesn't effect your credit but it's on my credit report every time I open and pay an account off. I went in July 12.. they claimed I needed brakes and I was why it was mentioned at my last visit. I also thought if you got new brakes and you should of got a brake fluid and they didn't. I have been calling since I left waiting on a manager to call me back. My car sounds awful after these new brakes. No manager has called and I know my next car will not be a Nissan.

In late May of 2023, I began receiving malfunction warnings on my 2019 Nissan Rogue. The message said "see owners manual". After not being able to determine the problem from the owners manual, I called Hudson Nissan of North Charleston where I purchased the car for assistance. I was able to get an appointment at the dealership on the 9th of June. When I arrived, I was told they would need to hook the car up to a diagnostic computer because there was an issue with the sensors. For $179.00, I agreed to go through with the test in order to find the problem. Over three hours later, it was determined that the lane monitoring camera was in fact faulty and had "just failed". I was informed by my customer service agent Cindy Gaither that the camera was faulty and sometimes they just fail for no reason, and the cost to have the issue resolved would be $2421.38 in full and it was on me. Dumbfounded at the cost and knowing I had nothing to do with the failure I asked if there was any other way to resolve the issue. I was advised to contact my car insurance in order for them to file a claim and have the part replaced, and was also coached on language to use with the insurer to facilitate the claim. My insurance practically laughed at me and said this was the responsibility of the dealership for selling a car with a faulty part or a pre existing condition. If damage had been done to the car they would be happy to file a claim, but not for faulty parts. I was also advised to alternately purchase the part online and pay the installation fee to the dealership for repairs. After speaking with my insurance company and reporting back to the dealership, they said they would take on the repair as "goodwill" and replace the camera for a deductible of $100.00. I agreed that this was reasonable. The part was on "back order" and on the 25th of July called to check and the part had arrived yet no one called to inform. Still not resolved and still making car payments.

The service department at the rivers location is horrible and deserves ZERO stars. They had my car for almost a month during that time I was never contacted about what was going on with my car I had to call every week just to get an update. I even had to go down and speak with the manager just to figure out what was going on and told him how I wasn’t liking the lack of communication he apologized and said he’d call me the next day and never did. When they finally called and said my car was ready my car was still making noise ( something that you would have heard if you test drove it before I came) didn’t have any gas in my car by time I picked it up and Brandon the manager was extremely rude and unprofessional when I brought my car back due to the scrapping noise that is was making (which it wasn’t making before I dropped my car off). I was there for an hour just to have to leave again without my car because I couldn’t wait around anymore. Oh and to top it off I wasn’t given a loaner car during all this and they didn’t even bring my car up to me I had to go get my car from the parking lot over. Avoid going here if you can I’m begging you. They quote you one thing and then come back with something else it’s not worth it. They need to do a sweep and hire all new people including management, and put everyone in a customer service training class because it is well needed.

The day we bought the Brand new 2022 Nissan Sentra was a great experience with Chris our salesman. We paid for tire and wheel road hazard, paint and interior protection warranty, and also paid for future tire rotations with oil changes. First couple of days noticed etch spotting all over the paint so we tried to use paint protection claim service for a buffing and coating. CLAIM WAS DECLINED. Chris got the Nissan shop guy to buff most of car. Problem solved [mostly] still some spots. Week 2 early morning tire inflation light on F L tire 24#s so I air it up. Next day 26#s I air it up again go to dealer for tire repair warranty. Shop can't find leak??? Shop mgr. says he will order you a new tire and call me when it arrives that was last year still haven't received the call for the new tire install appt. I had tire repaired at Tire Choice shop out of pocket $25. They found the leak no problem. First oil change due, scheduled oil change/ tire rotation. Pick up later that day noticed they failed to do the tire rotation that was scheduled and prepaid for. Time for 2nd oil change and tire rotation. Scheduled appt my wife drops off I pick up this time. Go in to get the key and they want to sell me 2 new tires and tried to charge me for the prepaid tire rotation??? [$36] They failed to rotate tires the first causing premature wear and now want to sell me tires versus replacing through warranty. Chris reached out a week ago after I edited my google review on Hudson. Chris claimed he would get back after finding a solution. It's been a week and nothing. Great car but Hudson Nissan has definitely dropped ball and ruined the new car purchase experience we originally had. Until this is corrected by them, I will definitely not recommend them to anyone. I do rideshare in their area, so I pick up their service customers all the time and let them know about our experience. Look forward to a resolution! Thank you, Jason

I went for the guarantee of a battery that I bought less than two years ago when I asked them to do the battery test, I was questioned very awkwardly and more than necessary, I explained why, for example, it was difficult to start in the morning. They did the test and it came out that the battery was in good condition, although I was dissatisfied, I took it to autozone and they found that the battery was in poor condition when comparing the reports, I discovered that in hudson Nissan cca rated it did not tie with the one that came in the battery and therefore I could deduce that it was manipulated. I bought a new battery from another dealer and guess what? problem solved . I have been in that dealer in more than one ovation and lately I noticed strange things like that they did not specify the time in work of each thing or that they added other things without the proper diagnosis but this last time it was more than enough that in addition to the lack of professionalism if they can take advantage of something they certainly will.

I had my alternator supposively replaced while it was under a third party warranty 3 days later my car stopped working they supposively replaced it again as they said it could have been a faulty part ...4 months later after the warranties had all expired the part warranty by 2000 miles and third party warranty the alternator failed again costing 1500 dollars .Talked with Nissan consumer affair agent Jimmie and after a week and very lack of communication he tells me they would do nothing even though alternators are supposed to last 7 to 10 years or more ....Nissan is a rip off..and especially this dealer in particular