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          Business Profile

          Medical Equipment

          Orthotape.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Medical Equipment.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/19/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a tool that was advertised as an orthopedic medical tool. However when the product arrived it had been removed from its original packaging and was wrapped in bubble wrap. The tool was actually a pair of gardening shears from Fiskars and not a medical device. The business has refused to reimburse me for the amount of $40.48. Note that these gardening shears sell at many retail stores for $15. I contacted the business via email for a refund - below is a copy of that correspondence. Note that they clearly state that the company has sold thousands of gardening shears falsely advertised as a medical tool. I believe this is ground for a much more significant fraudulent case impacting thousands of unknowing consumers. My credentials as a physician enabled me to quickly determine that the tool was not a medical tool.Email correspondence:You can also be reviewed online. Let's stop playing this game. I see you live in a X dollar home. Really you are that hard up over some shears. We have sold thousands of these.You are acting like a child here. Grow up and be professional.OrthoTape.com sales@orthotape.com www.orthotape.com Phone ************ As you and ******* [****] Katenhusen are aware, I am requesting a full refund of $40.48 that includes shipping costs and any costs related to shipping the item back to OrthoTape The gardening shears that you sold me were fraudulently advertised on your website as a medical device for Orthopedic Cast Removal. The shears came unpacked in bubble wrap - further demonstrating the false medical advertising and attempts to cover up the scheme. As a physician, this misleading marketing is wrong on many levels. ***** refusal to have a professional phone conversation to resolve the matter is also very telling I am pointedly asking you to immediately refund my credit card the full $40.48 These gardening shears sell for $15 at retail stores. They are absolutely not designed for Orthopedic Cast Removal.

            Business response

            03/19/2024

            This person is a stalker who makes up things.

          • Initial Complaint

            01/16/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            They do not answer phone calls. Nor return them. The email agent gave out several false statements and then denied doing so when they were in writing. They then after our last disagreement, within 30 minutes subscribed my personal email to about 15 different websites They gave our my protected information which is illegal. I also use this email for 2 things, so I absolutely know it was them. They refused to cancel my order several times, then refused to provide me with any proof that they did so. I highly doubt that I will receive the product I ordered because it’s either a scam or ran by a petty child.

            Business response

            01/17/2024

            We are very sorry you are having this issue.  We will check on these items and do an investigation.  our goal is to take care of the customer and make them happy.

          • Initial Complaint

            10/04/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            May 25, 2023 I purchased an item. The item was returned unused, RA# provided June 1 (after a delay) RA# ****** *** tracking number ********************** sent on 6/8/23 marked as arrived.The following is email correspondence from this encounter:On Tue, Aug 1, 2023 at 6:32?AM ************************* <*******************> wrote:Hello ******,The below order was returned nearly 7 weeks ago and I have not received a refund. Please advise, thank you.*******,****************** response On Aug 4, 2023, at 12:21 PM, *************************** <******@orthotape.com> wrote:Hello ****, Thanks for reaching out to us. I've looked into this and I see that you have not received a refund as of yet. We are so sorry about this ****. We have had system issues that we are trying to get straightened out and it has caused some refunds to have to be reprocessed manually. Yours could have been one of those. No worries. I have sent your info over to the ************ so that they may look into this and see what's going on. We appreciate your patience with us as we get this taken care of. Thanks for choosing OrthoTape.com *************************** Customer Support https://**************************/************ My response On Mon, Aug 21, 2023 at 11:42?PM ************************* <*******************> wrote:Hello ******,This has still not been resolved, please advise. Regards,**** On Aug 23, 2023, at 11:13 AM, OrthotapeDOTcom <*******************> wrote:****. We have not received the item back. While tracking shows it was delivered. We do not have the item. It was perhaps lost in the mail.OrthoTape.com ******************* www.orthotape.com Phone ************ After a few more back and forth emails discussing options for recourse the following email was received.On Aug 23, 2023, at 2:29 PM, OrthotapeDOTcom <*******************> wrote:We'll just accept the loss and get the refund to you right away.OrthoTape.com Final note: No refund has been received and I have continued to request help without a response.

            Business response

            10/04/2023

            The order has been refunded.  The customer shipped back the item.  However it was lost in the mail on it's way back to us.

            We have issued a curtesy refund to the customer.

            Business response

            10/05/2023


            The order has been refunded.  The customer shipped back the item.  However it was lost in the mail on it's way back to us.

            We have issued a curtesy refund to the customer.

            Customer response

            10/05/2023

            [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

             Complaint: 20694845

            I am rejecting this response because: I have not received a refund as I was told on 8/23/23 would occur. It has been 6 weeks and nothing on my bank statement.

            Regards,

            *************************

            Customer response

            11/09/2023

            This case has been resolved as the company refunded the payment. Thank you!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          49 Browns Cove Rd Ste 7

          Ridgeland, SC 29936-8183

          Visit Website
          (800) 580-9887

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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