Complaints

• Initial Complaint

  03/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called this place at least 5 times prior to doing business with them I purchased a 383 stroker kit and had them assemble it inside my LT one block they quoted me $900 for $200 to bore the cylinders 700 to assemble it the five weeks they had my motor should it call me on Thursday and told me there’s an issue with the flex plate that I can use my old one but they’d have to balance it again or I said we’ll do you have to I guess use the old one so there’s an extra charge for that which I get it I understand it but when I went to pick up my engine today was only a half a engine was no heads or nothing on it when we go pick it up they had a $1707 bill that’s a big difference compared to cook me at 900 she wanna spoke to the guy today I called him and asked him if my motor was done that’s so how much I owe you here’s a girl let me call you back in about an hour I’ll get it together and call you he knew what it was the whole time when he turned it over he gave the invoice to a lady for her to call me because he knew we lied and steer me wrong he the whole thing was I’ll BS he wouldn’t even get on the phone he sat quiet in the background meantime I’m arguing with this lady about what my price is supposed to be I said that’s a big difference how do you expect me to page 17 hours when you called me Keep in mind this is labor only I paid for all the parts and dropped them off there along with my block so this is a nothing but just straight labor job it was only supposed to be $900 And it was all verbal even when I drop the Motor off we sat out back after I brought them over to them and talked for 15 minutes went over all the pricing and everything before I left just so we are on the same page

  Business response

  03/26/2022

  Mr. ******** called our business requesting an estimate to bore and hone an engine block and assemble with a kit that he purchased elsewhere.  He called multiple times getting the same response before he brought in his engine block.  We don't give written quotes due to the fact that until we have the block/engine, and perform an inspection, we are not sure what the charges will be which is why we stress, it is an ESTIMATE but can't be exact on pricing until we know for sure what all has to be done.  Mr. ******** brought in a short block with one head still on it, which had to be disassembled which is an additional fee.  We performed the machine work then saw that the flexplate that was included in Mr. ********'s kit would not fit.  We called to inform him of the issue and told him that we can use the old flexplate but we would have to rebalance the crank which cost $375.  Mr. ******** approved the work.  We completed the job but before we got the invoice in our system, Mr. ******** called and we told him we were finished and was working on the invoice, he asked for a final price and we told him we would call him within an hour with the final price.  Once the invoice was complete, our clerk called to tell Mr. ******** and he began cursing and raising his voice that he was not quoted that amount and would not pay it.  The Clerk put him on hold and got me and another employee in the office, she then told him that we were in the office on speaker so that we could answer any questions he had.  He didn't want to ask questions, he just continued to holler and curse that he was not going to pay that price, he was only going to pay the estimated cost of what he was told on the phone prior to bringing his block in.  We explained that when he hired us and asked us to do more than what was estimated, the price went up just as any business would do.  He told us that he was coming to get his stuff and not pay one cent more than estimated and threatened that we better have an army with us to stop him.  Once the call ended, we called the Sheriff's office and they instructed us to call 911 if the customer showed up at our business.  Mr. ******** arrived a few minutes later with another person and sat in the parking lot for approximately 15 minutes which allowed us time to call 911 and ask for someone to be on our premises to make sure nothing got out of control due to the threat that was made.  Once Mr. ******** entered our business slinging the door open, he began calling us scumbags and scam artist while doing something on his phone.  The police officer told him to watch his language, get off his phone and finish the business transaction.  Mr. ******** called the credit card company to activate his card to pay.  We showed him the sign we have posted that we charge a 5% transaction fee for cards.  He said he didn't care.  We showed him the invoice and tried to explain the charges, he said just charge it.  We did, he signed the invoice as well as the credit card receipt.  He then went around to the back for us to load him up.  The police followed us to the back door.  Mr. ******** told us that he was going to dispute the charges, get signs to picket, protest, hang fliers and report us in efforts to shut down our business.

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