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Business Profile

Screen Printing

D'Vine Greek Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Current Alerts For This Business

Pattern of Complaint:

Better Business Bureau (BBB) is informing consumers and businesses about the marketplace conduct and complaint history of D’Vine Greek Apparel, a company that is an internet sales business.

 

Consumers have reported issues with customer service, including lack of response, delivery problems such as delays or non-delivery, and incorrect order customization.

 

On December 06, 2024, and December 17, 2024, D’Vine Greek Apparel was informed of this concern and invited to discuss the pattern of complaints and determine ways in which the pattern might be alleviated. D’Vine Greek Apparel has failed to respond to consumer complaints and BBB Serving Central SC and Charleston’s correspondence.  

 

As of February 12, 2025, D’Vine Greek Apparel continues to have unanswered complaints and remains invited to contact BBB to discuss the concerns of their consumers concerns.

 

BBB recommends that consumers always check the business out first by contacting their local BBB or www.BBB.org before doing business with a new company. It is recommended that you do not pay with a money order, through Western Union or MoneyGram, but use a credit card in case you need to dispute the charges. Always use a secure Internet connection when making a purchase. Reputable websites use technologies such as SSL (Secure Socket Layer) that encrypt data during transmission. Look for the little padlock in the address bar or a URL that starts with "https" instead of "http," as the "s" stands for "secure."

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On September 21, 2024, I submitted an order for three items totaling $157.83. I received a delivery on October 7, 2024, after the 7 to 14 business days that was estimated on the site. Not to mention, one of the three items was missing. There was no explanation from the seller or communication regarding the item that was not shipped. I contacted the business multiple times regarding the item with no response. Eventually, I reached out again requesting a refund. On November 17th, the business finally responded and informed me that a refund was submitted but it did not reflect in my account. I asked for a receipt and three days later, the funds showed up in my account. The amount paid for the missing item was $40, but the business only refunded me $36. According to the business, I am now “banned” from ordering due to my complaints.
  • Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I order 2 items from this business and one of them was customized. I spent well over $300 back in April. I crossed that month and was looking forward to my items. I checked the status numerous times, only to be told one of them was on back order. They even sent me a shipping confirmation number and nothing was ever sent. I want my money back.
  • Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I placed an order with D'vine Greek apparel for Delta Sigma Theta Apparel totaling $125.54 for my college daughter (****** ********...it was supposed to ship to her) on 07/24/2024 through afterpay. The only email or contact I have received is the email where I placed the order. I have reached out to the business many times for an update on the status of my order on their Facebook page, the contact us form on their website, the email address supplied by their website, and the contact information made available through afterpay. The business has not responded at all. At this point it is evident that I will not receive my order and I just would like my money back.
  • Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Placed order on 4/6/24. Order confirmation said approx 14 business days to deliver. Order was personalized on the website, but did not automate to enter the information. Several emails were sent and unanswered providing the information and requesting confirmation of receipt. No response by merchant. Several calls were made and no response by merchant. Several attempts were made on the merchant’s website that went unanswered. Five months later and after not receiving any response or the product a dispute was entered. Then the merchant responded and sent the wrong product. The merchant did not provide a solution.

    Customer response

    09/11/2024

    Proof of contacting the merchant advising the correct name to be embroidered. Merchant embroidered: ****** *****

    Request was: *****

    Customer response

    09/17/2024

    ****** ***** embroidered and the name was supposed to be ***** embroidered. The stitching is black and washes out the personalization. The stitching was supposed to be white.

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