Reviews

Always get a second opinion before major repairs. I had a regular oil change on schedule and they upsold a “cleaning” to us. Two weeks later I noticed a rough start that was loud and briefly caused my Prius to shake. I dropped my car off to be checked. My service manager called to say that he “could not replicate the sound” and that I could come pick up my car. I wanted to know what they did and what they checked. I did not want to pay $160 to them to crank up my car and listen for the sound. I can do that for free. He said he would check more and and call me tomorrow. The next day when I called to check on my car I was told that I needed a new engine. I asked what was wrong and was told there was oil in my throttle body and that if I didn’t get a new engine, I would knock a hole in this one. The “new” engine was actually used and had 100,000 miles on it and the cost would be $9,500 for the engine and labor. My current engine has 137,000 miles. The service manager sent me a picture of my throttle body with the oil showing. The service manager did comp the $160 diagnostic fee and said he could help me out with a rental while my car was in the shop. I sent the picture to a friend who said it was a picture of an air intake valve, not a throttle body and he recommended a second opinion at a trusted shop. The mechanic actually checked my car and checked the codes on the diagnostic computer and told me my engine was in good shape and that it had been well maintained. I am glad that I have a second opinion that my car has been well maintained. I can’t tell if the service department at Scott Will just does not take the time to check and diagnose problems with engines and just turns to the most extreme and expensive way to solve a problem or if they regularly run the scam to sell used engines and make money for the shop. Both of these are bad business practices. Always get a second opinion!

On November 18, 2022 I made a deal on a 2023 RAV4 limited and put down $1000 deposit and was told the vehicle would arrive in 18 days. The vehicle arrived in 12 days and I was told to come pick it up. After I got a ride and traveled 1 hour I was told by the salesman his manager overrode the deal after 12 days. The manager was very smug and pretended there was never a deal, he kept asking to see the paperwork that they never provided, but they sure took my $1000 deposit as if there was a deal, one that was now 12 days old.I had plans to purchase 2 Rav4s as I buy 2 new Toyotas every year! I have never been treated like this from any dealer and I have bought close to a hundred vehicles in my lifetime. I should have done my homework on this dealership beforehand but I’ve always dealt off a handshake but it is obvious even with money down this is not one of those dealerships! I asked to speak to Scott Will but was told he was probably at home, I hope he knows how his company is run, but could be he is aware! If he sees this I would love to fill him in! Buyer beware, at this place a deal is not a deal. Would have left zero stars but it wouldn’t let me!