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          Business Profile

          Fundraising Supplies

          Charleston Wrap

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fundraising Supplies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/02/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Received Item from Charleston Wrap on 10/11/24 and when opening the box I noticed it was broken. I reported to Charleston Wrap on their website www.charlestonewrap.com/fixit soon after and never received a response. I reported it a second time on 11/27/24 and am waiting for a response. I will accept either a refund or replacement.

            Business response

            12/09/2024

            Regarding Ms. M****'s concern about response time:

            We received Ms. M****'s initial report at 6:41 PM EST on November 27th, the evening before Thanksgiving. Our offices were closed on Thursday and Friday in observance of the holiday. Upon returning to the office on Monday, December 2nd, our team promptly processed and issued her refund that same day.

            Our customer service system maintains detailed records of all submitted tickets. After reviewing our automated tracking system, we can confirm that no prior tickets were submitted by Ms. M**** before November 27th. Her refund request was processed on the first business day following her submission, aligning with our commitment to swift customer service.


          • Initial Complaint

            04/27/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            My nonprofit organization doing a fundraising and our sales person Jackie Vogel keeps sending me text messages from her phone number pushing me for more sales and she been doing this every morning. I understand she trying help but sending text messages every day pushing for more sales is to much. Is she allowed to send people text messages? She use to send me lot of emails and now she stopped sending emails to me and using her phone to send me text messages. Our organization ID: XXXXX

            Business response

            05/13/2022

            Business Response /* (1000, 5, 2022/04/28) */ As spoken about with Regina Diaz and following up on the information that was sent to her via email on 4/28/22 at approximately 11:30am. ****** ***** is an independent salesperson and does not work directly for Charleston Wrap. She has been instructed to have no further text with ***** ********, even though ***** has been communicating previously with ****** via text message as shown in the submitted documents. ***** has had contact not only with customer service, but also management at Charleston Wrap about this situation. We have assured him he will not receive further contact from ******.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 32

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          321 Anderson Rd

          Walterboro, SC 29488-9385

          Get Directions
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          (800) 982-0293

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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