Complaints

• Initial Complaint

  06/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a letter from Lexington Medical Center Affiliated Physician Practices stating I owe $4,094.48 for a bill. Upon speaking with Blue Cross and Blue Shield of South Carolina I discovered Lexington Medical Center failed to bill Medicare for several hospital visits. I contacted Lexington Medical Center & Affiliated Physician Practices at XXX-XXX-XXXX they admitted they failed to bill Medicare but said it's too late and I have to pay the bill for their negligence. They claim they sent me other bills but I never received them. The letter dated June 8, 2022 is the first notification I received. I am asking that they bill Medicare or waive the bills. I notice this amount on my credit report but wasn't clear who place it there. I'm asking remove from credit report also. Thanks.

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/06/27) */ June 27, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case# ********: ***** ******* Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. We are currently reviewing this complaint please allow 7-10 business days for a response. Once we have reached a resolution, we will update your office accordingly. If you have additional questions, please contact our office at (XXX) XXX-XXXX. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a lab test done on 10/29/2020 in which I was told my insurance covered the bill. approximately 6 months later in April of 2021 I received the full bill for about $1400. After multiple calls to the billing department it was finally discovered that it was a mistake and my insurance covered a large portion leaving me with a balance of $67. After paying that balance the account was closed and the remaining balance was zeroed out as if payed. 18 months later I received a bill for the exact amount of the remaining bill $1407 with the same charges from 2020. I have spoken with multiple reps and was told numerous things about how its my insurances fault and they rescinded the money they sent. I verified with my insurance and was told no changes were made on their end all the while Lexington's biller called back to state my claims where denied due to preexisting conditions. Which again my insurance states they have no records of. I have spoken with manager Savannah multiple times and each time she only wants to send up to escalations with no possible resolution even after having her speak with my insurance to verify there was no problem on their end. I believe this was an accounting mistake that no one wants to take the time to reconcile or figure out and I am beyond frustrated with not only the amount of time I have spent just trying to get a person to look deeper into this billing issue and find a solution but also the level of customer service I have received . I am told different stories every time I call about why I was billed 1 1/2 years later even to the fact that my insurance never sent the money but another personnel verified they did but took the money back. It is not my responsibility to find out what Lexington medical did with the money my insurance sent or what the issue actually is as the account was closed out completely over a year ago. I have been waiting on a response for approximately a week now from the biller.

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/06/23) */ June 23, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case # ******** - ******* ******* Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution. We will continue to diligently work with the patient during this process. As soon as we have completed the review of the patient's initial request, we will provide a letter along with detailed billing statements for their records. If you have any additional questions, you may contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband and I have tried calling several times to get an appt with the head of billing or the CEO, regarding past medical bills. I have just paid well over $1600 to pay for past medical bills and received a notice saying I had a zero balance, and yet we keep getting these bills here and there from 2018 etc!!! I am sick and tired of these little bills popping up from 4 years ago, when I was sent a letter stating I had a zero balance!!! LMCs billing system is horrible and then you can never talk with anyone higher up that can really investigate it to take care of the issue!!!!

  Business response

  05/27/2022

  Business Response /* (1000, 5, 2022/05/19) */ May 19, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case# ********: ****** ****** Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. We are currently reviewing this complaint please allow 7-10 business days for a response. Once we have reached a resolution, we will update your office accordingly. If you have additional questions, please contact our office at (XXX) XXX-XXXX. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center

• Initial Complaint

  04/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently received a notification stating that part of my tax refund was being withheld. I have no knowledge of any past due medical bill with Lexington Medical. I think the last time I was even there was in 2014, and I know that billed was paid. I believe this must be some kind of error.

  Business response

  04/18/2022

  Business Response /* (1000, 5, 2022/04/18) */ April 18, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC XXXXX Re: Case # ********* ******** ****** Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution. We will continue to diligently work with the patient during this process. As soon as we have completed the review of the patient's initial request, we will provide a letter along with detailed billing statements for their records. If you have any additional questions, you may contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center Business Response /* (1000, 12, 2022/04/25) */ April 25, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case# ********: ******** ****** Dear Mr. C*******, This letter is to inform you that we have completed our research on the above referenced complaint. Several attempts have been made to the patient regarding this resolution, but we have been unsuccessful making contact. In regards to the patient's desired resolution of being refunded, at this time we are unable to fulfill this request. Our records were thoroughly reviewed indicating that the patient was seen and treated at our facilities on more than one occasion. It is our final determination that the patient's taxes were garnished correctly. Ms. ****** will receive a statement detailing the current status of her monthly agreement with our facility. We pride ourselves on responding to our patients in a timely manner and appreciate the opportunity to ensure that the patient's complaint was handled with compassion and integrity. If you have any additional questions, please do not hesitate to contact our office at (XXX) XXX-XXXX. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center Consumer Response /* (3000, 14, 2022/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still waiting for proof of being seen. I was seen in 2014, and that was paid. There was no mention of any previous money being owed at that time. I have not received anything via mail as of yet. Business Response /* (4000, 24, 2022/05/06) */ May 4, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case# ********: ******** ****** Dear Mr. C*******, This letter is to inform that we have completed our research on the above referenced complaint. Our team has given careful attention to researching and addressing the patient's concern. After, review we have applied all necessary adjustments and mailed the patient a refund as well as a zero balance letter. We pride ourselves on responding to our patients in a timely manner and appreciate the opportunity to ensure that the complaints are handled with compassion and integrity. If you have any additional questions, please do not hesitate to contact our office at 803-935-8789. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center Consumer Response /* (2000, 26, 2022/05/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. I was under the impression that the charges from 2006, had been settled upon by my father, but it appears they were not. I accept this outcome. Business Response /* (4000, 24, 2022/05/06) */ May 4, 2022 Better Business Bureau Attention: Daniel Carlberg 2442 Devine Street Columbia, SC 29205 Re: Case# 34071475: Jennifer Boland Dear Mr. Carlberg, This letter is to inform that we have completed our research on the above referenced complaint. Our team has given careful attention to researching and addressing the patient's concern. After, review we have applied all necessary adjustments and mailed the patient a refund as well as a zero balance letter. We pride ourselves on responding to our patients in a timely manner and appreciate the opportunity to ensure that the complaints are handled with compassion and integrity. If you have any additional questions, please do not hesitate to contact our office at 803-935-8789. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center Consumer Response /* (2000, 26, 2022/05/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. I was under the impression that the charges from 2006, had been settled upon by my father, but it appears they were not. I accept this outcome.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Fraudulent Bill of $422.70 demanded of me for 28 Oct 2021 medical procedure. I am a TRICARE Prime patient with a prior medical authorization which means I should not owe anything for this procedure. However, bill has been sent to bill collection despite my numerous attempts to correct their error. I have received no responses from their management. They just want to bully me into paying a fraudulent bill I do not owe. They are gaming the medical coding system to extract money from both the insurance company and me. This is fraud. Name: Waynette Griffin Account: 205381391 My insurance sent an Authorization for a medical procedure to Lexington Medical Center and the procedure was completed on 28 Oct 2021. I asked Lexington Medical numerous times to make sure they received the correct authorization. I was assured they had everything they needed. For that authorization, my insurance company expects medical code 93306. Lexington Medical coded it incorrectly as C8929. Lexington Medical refuses to change it. What this means is that they are willfully gaming the coding system to convert a prior medical authorization into a point of service claim for their own financial benefit. My insurance already paid them $229.74 and they also are attempting to bully me into paying a bill I do not owe. This is fraud. I used Lexington Medical online tools to lodge a complaint and I sent a letter to their CEO. I have not received any responses other than a bill collection notice.

  Business response

  04/14/2022

  Business Response /* (1000, 8, 2022/04/12) */ April 12, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case # ******** - ******** ******* Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution. We will continue to diligently work with the patient during this process. As soon as we have completed the review of the patient's initial request, we will provide a letter along with detailed billing statements for their records. If you have any additional questions, you may contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center Consumer Response /* (2000, 10, 2022/04/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) First of all, I want to extend my immense gratitude for your BBB office's handling of this case. After months of hitting one brick wall after another, it is your efforts that appear to have made the difference. The LMC resource center representative responded positively and professionally to the complaint. She actually listened and understood the nature of our complaint. She investigated and resolved the internal coding error that was causing the billing problem. She is know resubmitting the claim with the correct medical codes that my insurance expects for the authorization LMC received. She has pulled the billing collection action back. It may take several weeks to financially settle the billing resubmission to my insurance company. However, at this point, I feel like the matter will be resolved satisfactorily. I only wish I had come to your BBB office months ago to get this resolved. You cut through so much red tape in record time!! Thank you so much!!!

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1-12-2022 I received a letter from Lexington Medical Center stating that I was approved 100% for Financial assistance. Charity Effective Dates: 9/17/2014-12/31/2021 this left my bill with a zero balance. 3-3-2022 I received a letter from the IRS stating that my tax refund was taken by Lexington Medical Center and that I still owed them 3,033.67. I would like to receive my income tax, which they took in the amount of 1,061.00 I did speak with someone from Lexington Medical Center, and they admitted the error. They also told me that I would not be reimbursed, and there is nothing anyone could do about it. She also ensured me that next year they should not take my income taxes.

  Business response

  03/29/2022

  Business Response /* (1000, 5, 2022/03/29) */ March 29, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case # ******** - ******* ******** Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution. We will continue to diligently work with the patient during this process. As soon as we have completed the review of the patient's initial request, we will provide a letter along with detailed billing statements for their records. If you have any additional questions, you may contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center Business Response /* (1000, 12, 2022/04/12) */ April 12, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case # 34071257 - ******* ******** Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team has given careful attention to addressing all concerns listed in the initial complaint. We have confirmed that the patient was approved for 100% charity through Lexington Medical Center; therefore her accounts will be removed from the Tax Set-Off program. A refund request has been initiated, to include any applicable fees, and may take up to 7 - 10 business days for completion. The final outcome has been communicated to the patient, which she has found to be satisfactory and favorable. All necessary adjustments have been applied to the accounts and we will provide a letter along with detailed billing statements for her records. If you have any additional questions, you may contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center

• Initial Complaint

  03/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Lexington Medical collected on a debt that was over 15 years old, off of my credit, no bills sent, by law that medical bills be waived off of credit. Last known visit to Lexington was in 2007. When number was called on letter it, was a collection agency, no details of a bill, DOS, procedures, or anything has been notified. Taxes have been taken and think it has been done by fraudulent means. Have been disabled since 2011, with Medicare part A, B, and D, and Medicaid.

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/22) */ March 22, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC XXXXX Re: Case# XXXXXXXX: ***** ********* Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. We are currently reviewing this complaint please allow 7-10 business days for a response. Once we have reached a resolution, we will update your office accordingly. If you have additional questions, please contact our office at (XXX) XXX-XXXX. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center Business Response /* (1000, 8, 2022/03/23) */ March 23, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case# XXXXXXXX: ***** ********* Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. We have reviewed the patient's complaint and researched the account thoroughly. As of March 23, 2022, an itemized statement for the account has been mailed to the patient's home mailing address. In regards to the patient's desired resolution of being refunded, at this time we are unable to fulfill this request. Our records indicate that the patient was seen and treated at our facilities on more than one occasion. We were unsuccessful in assisting the patient, as he refused to verify or disclose any personal identifiers and requested that we cease contacting him by phone. If the patient wishes to discuss the matter further he may contact our office at (XXX) XXX-XXXX. Otherwise we are asking that you consider this case closed. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center Consumer Response /* (3000, 10, 2022/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) What they are saying in response, was false, I called on Tuesday, Match 23, 2022, First the number on the letter which was a collection Agency. I asked for the details of the debt and they said it was one DOS, and that I would receive an itemized bill after I paid. I told her I haven't seen them since 2007 and said I would not be paying it due to no validation of debt. Was called by Lexington and rep said it was a DOS, but did not validate thr service only they has put my SSN in it came up. I told her that I haven't seen them since 2007, not only that but I had been disabled, unemployed, and under disability in 2012. I told her that if the debt was valid not only was is over 10 years old but also the credit restoration/legal aid company I had also corresponded with the same day said nothing was on my credit to dispute and that they to have someone further look into it. I told the rep then that the same ppl had sent letters to all creditors to have debt waiver, forgiven, and/or taken of my credit. I informed her that I would not being paying the brought up debt due to all those factors. She then kept pushing at a payment plan, which I sternly told her no and she kept pushing. To which in let her know in a steadfast manner I would not being paying, would let someone else deal with it, BBB and whoever could look into it, and I was done talking, to which she laughed after trying to talk over me. I told her that she would be reported and the call ended. Her supervisor called and talked and said it was just one DOS, not several as stated in the response, no validation of what was done, no time or procedure again I let her know that the above information and I was done from that point not paying the brought up debt and wanted my taxes and would someone else handle it going forward and to not call again. The debt must be validated, with DOS, Time of service, Admitting Dx Codes, Admitting procedure codes, Reffering doctor, Admitting relating procedure codes, Admitting and Discharge date. When were bills sent, and to what address, when was the last correspondence, because I haven't heard from them since the 2007. Plus they have had to either collected from hospitals insurance or had to write it off as contractual adjustments. So they must validate all that with proof. And I still want my refund returned to me.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've had payment arrangements with Lexington Medical Center for a few years through ********** *********, LLC. My file number is *******, and my starting balance was $5,084.41 and as of the last statement dated 01/31/22, the balance was $795.93. I have automatic draft setup in the amount of $60 that was getting drafted on or after the 7th of each month from my checking account with Allsouth bank. On February 8th, my payment of $60 was drafted from my account, and on that same day I received a letter from the Department of Revenue stating that Lexington Medical took part of my tax refund, although I've had a payment plan setup with them for years. They took $1000.93 from my tax return, which is $180 more than what I owed them as of the January statement plus an administrative fee of $25. I called ********** ********* on February 10th and spoke with Tiffany at extension ****. She told me she did not see where my balance was paid off and to call back in four weeks because that is how long it takes. I asked her why was part of my tax return taken when I had a payment plan setup and she said to contact the Department of Revenue. I told her the letter from the Department of Revenue said to contact them, and she said mistakes can happen and to call back in 7 weeks. I said I thought you said four weeks and she say yes four weeks. I asked her if my $60 draft from my account could be refunded since they took my taxes to pay it off and she said no. I asked her if there was anyone else there I could talk to and she said no, I would have to call back in four weeks. My taxes should have never been taken, let alone them taking too much and still auto drafting my regular payment from my checking account.

  Business response

  03/16/2022

  Business Response /* (1000, 5, 2022/03/02) */ March 2, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case # ******** - **** ****** Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution. We will continue to diligently work with the patient during this process. As soon as we have completed the review of the patient's initial request, we will provide a letter along with detailed billing statements for their records. If you have any additional questions, you may contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center Consumer Response /* (3000, 7, 2022/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Lexington Medical Center did reach out to me, and said they would refund my taxes they took including the overpayment. I was just notified by my credit card company which I have credit wise through that they reported my account to the credit bureau as a derogatory account, and it dropped my score by 16 points. I was reassured that they would have that removed. I will not consider this case closed until they fulfill everything that they have promised. Business Response /* (4000, 11, 2022/03/09) */ March 9, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC XXXXX Re: Case # ******** - **** ****** Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team has given careful attention to addressing all concerns listed in the initial complaint. We have confirmed that the patient did secure a payment plan with our outside agency Receivable Solutions; therefore her accounts will be removed from the Tax Set-Off program. A refund request has been initiated, to include any applicable fees, and *** take up to 7 business days for completion. The final outcome has been communicated to the patient, which she has found to be satisfactory and favorable. All necessary adjustments have been applied to the accounts and we will provide a letter along with detailed billing statements for her records. If you have any additional questions, you may contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center Consumer Response /* (2000, 13, 2022/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the 'proposed' resolution as it was discussed with me over the phone, along with removing any derogatory reporting to credit agencies.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩