Complaints

• Initial Complaint

  03/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Karl's Appliance Store **** ** **** ****** ***** ****** ** ***** To whom it may concern: Purchased recommended number of high quality ** appliances on May 23, 2022 for REBATE. Delivery was completed in September 2022. Rebates were submitted September 2022. Several emails to rebate company plus calls to rebate company. (They assured me $****** plus a 30 day waiting period in October 2022) Spoke several times with agents at Karl's Appliance about rebates and they pacified me with their business persona that they would research this issue. March 12th 2023 - NO REBATE with again the same email that the **** prepaid card will be issued within 30 days. Its been 5 months that I have been waiting for money that was guaranteed to me. I am irate because this money was assured to me by Karl's Appliance when they were selling me these products. They encouraged me to take into account the rebates. They kept insisting it was their ** representative who was responsible with no compassion for an initiative to assist a loyal paying customer.

  Business response

  03/13/2023

  In response to Ms Mimi *************** complaint, we are addressing it with the rebate center.  In reviewing the documentation that was presented at the time of sale, the value of the rebqate would have been much more, however a change in the refrigerator model, affected the amount to be issued on the rebate.  The rebate as originally purchased, qualified for a **% rebate, along with an over the range microwave installation and delivery rebate. 

  With the changes made on the selection of appliances, Ms **************** qualified for an appliance rebate of *% from ** for a total of  $******.  In addition she qualifies for an additional rebate in the amount of $*** for the delivery and install.

   

  The total due to Ms *************** is $******.  We are commuincating with the rebate center and and thier teams to verify that the rebates have been filed and on time, and that they have been or are being processed, and getting an ETA for issue and receipt of the rebates to Ms ***************.

  We have reached out to Ms *************** today at 3:53 pm and left a voice mail message to contact us so that we can assist in getting this situationresolved in a positive manner.

   

  We will again respond to the compaint and complaintant when we have the infromation as written above

   

  Respectfully submitted

   

  Tom ******* - for Chuck ******

  Karl's TV Audio & Appliance Inc.

   

  Business response

  03/29/2023

  This matter has been resolved 100% positive.  The rebate company had previously sent and complainant had received one of the 2 rebates she identified.  at the time of the complaint the first rebate had been received and redeemed 100% to a total balance of $0.00

   

  The second rebate for $*** was sent and was received by the complainant during the week of March 20th and she redeemed and used portion of the balance on that card.

  I did speak with complaintant and she acknowledged receipt and all should be resolved and this matter is closed.

   

  Tom ******* - Karl's TV & Appliance Inc.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son and I purchased a TV from Karl's TV. My son took the TV out of the box the next day to set it up. The TV wouldn't even turn on. I called Karl's TV after my son called them and they never returned phone call. They said they would exchange the Tzv for another one if he had the box it came in. He didn't have the box do they said he would hVe to bring it in so they could repair it. Took 3-4 weeks and my son had to call them as he never heard back from them. I called today and they won't replace it or give me my money back. As I am the o e who paid for it. They said it had 2 areas of damage. I would like an exchange or my money back.

  Business response

  03/13/2023

  This ** TV was purchased from us on 1/25/2023.  The customer returned it to us out of the box on I believe 1/27/2023.  When asked why it was being returned the customer said that when they hung the TV on the wall the picture would not come in, just random colors.  Upon inspection of the TV we found 2 cracks caused by something striking the TV.   Told the customer that we would look into policy and see what we could do for him.  Spoke to him the next week and informed him that without the box for the TV, Karl's has no recourse for return or exchange from the manufacturer.  The next week his mother called and asked about an exchange or return and we gave her the same information.

  Customer response

  03/14/2023

  Talked to my son and he said he noticed something on the corner of the TV.  He called them the next day.  The box was already in the garbage and torn.  It took them weeks to get back to him after he took it back to them.  Mow we don't have. TV or money back that I could use ***** * *** * ***** **** *** **** **********.   I will never buy anything from them again.  I will never recommend them to anyone.

  Customer response

  03/17/2023

  What wasted time and money from you and Karl's TV.  So frustrated and disgusted with both of you.

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  It is approaching a year since I purchased a fridge from Karl's Appliances. I was delighted with the new fridge, but noticed that that the left door of the French door unit, when allowed to self close would slam shut. the door on the right does not do that. Within weeks I contacted the store. A service tech was sent out. He determined that the hinge on that door was defective. All other causes had been ruled out. He said he would order a new one and replace it. It was around Christmas time and I suspected that during the holiday season they were extra busy. I placed a call after the holidays and was told that service man "Stan" was no longer employed there. I basically had to start over with trying to solve this problem. Apparently, no new service tech has been hired to replace Stan. Meanwhile, situation remains the same. I have visited the store a few times to check the status to no avail. I would expect better customer service than this. I paid for a defective refrigerator. I would like this fixed or replaced. I have discussed this with the owner/manager and came to a dead end there. I do not know how to proceed with this matter.

  Business response

  10/21/2022

  Business Response /* (1000, 6, 2022/10/05) */ Unfortunately we have struggled to get this issue resolved for the custoemr becuase of staffing as well a miscommunications. The local Store Manager has reached out to the custoemr as of today to look at the refirgerator so we can come to a resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩