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MIDCOHeadquarters
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49 Customer Reviews
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Review from CJ F
1 star01/01/2025
Despicable service and uneducated technicians; it took over a week, numerous calls, and a second technician to fix the internet connection issue. The standard response from Midco was, "I don't know....I give up."
MIDCO Response
01/15/2025
That sounds extremely frustrating and I'm sorry to hear that you've been having issues with your service. Thank you for taking the time to submit feedback on your experience. As a company, when a service issue is brought to our attention, Midco aims to resolve the issue the first time, every time. That said, there are some situations that may take a second visit from a technician to completely resolve. If you experience any further trouble with your service, please reach out using one of the methods at midco.com/contact so we can make it right.Review from Ronald S
1 star12/06/2024
The worst customer service I've ever experienced in my life. They gave us a $50 discount for bad service one month and then next month they put it on the bill again. Every time I've called the customer service agent and troubleshooters have a vague idea of what's actually going on so it's easy for them to say it's a service or power outage which gets the customer no resolve whatsoever. We lost service six to eight times in a 2 months span and nobody was even apologetic to us as far as I was concerned. Plus that we were spending over $200 a monthMIDCO Response
12/12/2024
I am so sorry you have had such a hard time, Ron! When we credit an account, the credit will appear on the next month's billing cycle as we bill a month in advance. If you did not pay the full amount on your current month, it would look like a carryover on your bill - however, the credit would still have been applied. All that said, eight outages in 2 months is certainly not our expectations! If you would like to reach out to me to review this issue further, I'd be happy to help! Please get in touch with us via text at 64326 or by calling us at 1.800.888.1300. Thank you!Review from Zachary m
1 star11/28/2024
Prices continually climb without much notification of the increase. Performance is most certainly below what they advertise your getting. Unfortunately there's not much other internet service providers in the area so your stuck with them. My bill went from $70 to $86.Review from Landen R
1 star11/23/2024
Midco service doesnt even try to work anymore, constant drops and more.Review from Lori S
1 star11/14/2024
We are paying for 1 GB and we haven’t gotten the speed since we started using Midco. Sales representatives and customer service representatives are very rude and it seems like this company doesn’t care about their customers. I am about to end my service due to the speed issue.Review from Tung L
1 star10/03/2024
We called them on 9/12/2024 to disconnect our internet due to us moving out of state and was confirmed by the online representative that it will be disconnected. After realizing a month and a few days later that we would be charged the full amount, we called them back saying that there was some mistake as we are not using their service anymore. We were told that a phone call was placed on that day by us but then somehow got disconnected so there was never a termination date placed on their end. They stated they called back to confirm, but my phone logs never indicated a call back. This company basically has stolen my money and feign ignorance on what happened that day. Stay away from them. Immoral individuals.Review from kim g
1 star08/26/2024
Worst company ever. If you leave you will get a bill and a threat to be put in collections when they already have your credit card on file. The service otherwise was mediocre at best.MIDCO Response
09/09/2024
I am so sorry for your frustration, Kim. I believe I was able to locate the account, and it appears that much of your final bill was for unreturned equipment charges. We'd be happy to refund you if you can get the equipment back to us promptly. Additionally, since the service is disconnected, we are not authorized to take that amount from your payment on file until you authorize it. I definitely understand your frustration, and we'd be happy to assist you further through Midco.com/Contact.Review from Mike A
1 star08/20/2024
Horrible service! Never been more disappointed with an ISP! Intermittent internet, every single day. Can’t even watch a movie on Netflix with it cutting out. Terrible and rude customer service. Constantly raising the price. I’m so sick of midco. Canceling my service tomorrow.MIDCO Response
08/20/2024
I am sorry for any service issues you are experiencing, Mike. I am especially sorry if you were treated rudely - this is absolutely not our standard when helping customers. I would be more than happy to review your account to see what is causing the disruptions in service, and get you in contact with someone who can ensure the services you have meet your budget as well. Can you please reach out to me at Midco.com/Contact so that I can review this with you?Review from Karen S
1 star08/12/2024
Midco has become very disappointing. The service has become less than satisfactory. The constant interruptions in the internet is ridiculous. I am up for work at 1A and the interruptions in service has been at least 4 a minute. Yes, 4 times the internet has had interruptions in a minute. We whould have a discount given for the poor service. $60 plus dollars a month for service that keeps interrupting my movies and my work for my business is way too much. Time to switch to Zito.MIDCO Response
08/20/2024
I am very sorry to hear you are experiencing service interruptions, Leah! We would be happy to review your services to identify the cause of these disruptions and get them corrected so that you can effectively work from home. Could you please reach out to us ASAP at Midco.com/Contact so that we can review this?Review from Kathleen D
1 star07/15/2024
Midco sent and charged me for a modem that I did not order. I would not have known unless we cancelled the service and the end bill was more than my normal bill. They also started charging for paper bills--I was paying enough for their service at the time.MIDCO Response
07/23/2024
I would love to look into this situation for you, Kathleen. We can certainly review any unreturned equipment charges. While we charge for paper statements, customers can sign up for paperless billing to save money. To review the account, please reach out to us at Midco.com/Contact.
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