Complaints

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 23 GMC Terrain SLT on 6/29/24 at the ********** Nissan dealership. Per purchase, there was a cargo cover in the truck and a small pen hole on the console. I was given 1 free oil change and 1 free tire rotation. I picked the vehicle up on 7/5/24. I noticed on 7/6/24 the cargo cover in the ruck and the car manual was missing. I contacted my sales person and he assured me he would locate me car manual and he would check on the repair of the pen hole. Sale person quot4ed me a price of $95 to repair the pen hole on the console. I have yet to get the car manual and cargo cover. I contacted the sales manager and spoke to a ******. I was told by the manager they would not replace the missing cargo cover and he would purchase me car manual. I have yet received either item. Sales manger informed me I would have to be stuck with the cost of the missing cargo cover and pen hole. I feel I shouldn't have to pay for the missing cargo cover due to it being in the truck when I test drove it and purchased it on 6/29/24. I am not please with the service I have received from this dealership. I have paid $28,054.25 im full and would like these items taken care of.

  Business response

  09/18/2024

  The customer did come to our ********************** dealership on June 29, 2024 to purchase a used ***********. Upon the purchase of the vehicle, Wolfchase Nissan agreed to provide the customer with a free oil change, tire rotation and an extra key. These items are outlined in the WE OWE attached. After the vehicle purchase, the customer then asked for the repair, owner's manual and trunk tray. Our dealership does not provide accessories and/or repairs on Used Vehicles as used vehicles are sold on an As-Is basis. In good faith, Wolfchase Nissan did order the customer an owner's manual, which she has received. 

  Customer response

  10/10/2024

   
  Complaint: 22208300
  
  I am rejecting this response because: When I purchased the vehicle there was a cargo cover in the back truck attached. When I brought vehicle home; I noticed the cargo cover was missing. When the salesman showed me the vehicle, this feature was in the back. I alerted the business it was missing once I purchases the vehicle.  I would like that item due to it being in the vehicle when I test drove the vehicle. 
  
  Sincerely,
  
  ******* ******

  Customer response

  10/10/2024

  I did receive the manual from the business, however, the cargo cover was not replaced. At the time of test drive and purchase of the vehicle  this item was in the vehicle. 

  Customer response

  10/10/2024

  I would like for the business to replace original item( cargo cover) that was in the vehicle at the time of purchase.

  Customer response

  10/11/2024

  I do understand uses vehicles are sold as is, however, vehicle is still under manufacturer  warranty and when I drove and purchased vehicle there was a cargo cover connected and attached in the rear trunk. Once the vehicle was purchased and picked up it was missing. It was brought to the attention of the ******.  

  Customer response

  10/11/2024

  I am very dissatisfied with the customer service I have received this for with this business.  For further business with this company.  I would not recommend others to do business for lack of good customer service. It hasn't been a good experience so far.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife took a new car with ****** miles to the dealership with a nail in it.***** the service person said it could not be plugged that was incorrect( I have a picture ) so she said she trusted him and he sold her a new tire. After talking to ***** he offered to give me my tire back and a refund. ****** his boss call 3 days later and said no refund or no tire can be returned. He said the tire was unsafe and could not be plugged it was in the sidewall again I have a picture and it was in the middle of the tire. Then he said my wife should have called me and we should communicate better.The tire did not even match the other 3 new years on the car but he said it was cheaper. I bought 4 new tires for another Nissan car today and will not return to Nissan wolfchase.

  Business response

  11/20/2023

  Tell us wh
  
  
  
  This is Wolfchase Nissans Response to Complaint #******* by ***********************:
  
  Customer ****************** came into the dealership and ask me,*********************** to put air in her tire.  I,*********************** service advisor at Wolfchase Nissan insisted that we check the tire due to it showing very low tire pressure. Upon doing so we saw that there was a nail in the tire near the sidewall which is deemed non-repairable.   I then went and discussed the diagnosis with ****************** that the tire could not be repaired, and it would have to be replaced. She agreed to have the tire replaced. 
  Wolfchase Nissan did not have the exact tire brand in stock that was on her vehicle.  I gave her the option of three tire brands and suggested a tire the was close in comparison to what she had on the car.  ****************** agreed on a tire and authorized Wolfchase Nissan to replace the tire so she could go and run her errands. 
  I, ***** sent a picture of the tire to ******************.   We cannot give the customer back the old tire because they are shipped off to be recycled. We are sorry that ****************** is unhappy, but we were doing all we could to make sure ****************** experienced safe driving.
  
  Yours truly,
  
  
  ***********************
  Service Advisory ..

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During the warranty period for the asset 2020 nissan rogue sv, two problems occurred which were checked out by the original merchant for the sale. These problems occurred in the fiscal year of 2020 between the months of october and november. The first problem is a Automatic brake system dashboard light. This light says that there is a problem with the braking system. Due to the diagnostics test by wolfchase nissan, the brakes were determined to be in good condition. Although with an illuminating light on the dashboard of the vehicle that would indicate an electrical problem that falls under the powertrain warranty for the vehicle. The power train warranty for the asset 2020 nissan rogue sv is 5 year or ****** miles whichever comes first. This place of business was negligent with honoring the current warranty for the vehicle. They gave excuses to say that another third party nissan dealership in ******* **, could assist, though wolfchase nissan is responsible for the purchase and the warranty conditions. So the second problem is the bottom rear of the vehicle that gave a regergitation noise for reverse shift though this problem of the vehicle could not be determined by the dealership. As it stands right now, they are ware of the conditions to replace my original purchase under warranty with no response from the dealership.

  Business response

  11/13/2023

  Tel
  Wolfchase Nissans response to ********************************** Complaint # ********.
  
  Attached is a complete history of Mr. ******* 2020 Nissan Rogue pulled from Nissan DBS., which is Nissan ***************** database.   **************** has not had his ******* worked on at Wolfchase Nissan since April 30, 2021.
  
  The following is a list of the work that Wolfchase Nissan has performed on said ******* after **************** purchased it on May 4, 2020:
  Repair Order ****** 08/24/2020 mileage *****  --  ********** for ******** Change
  
  Repair Order ****** 11/02/2020 mileage ****  -- Warranty work had to re-calibrate the distance censor.
  3Repair Order ****** -- 11/18-2020 -- mileage ***** --  *** system light  - Under review with Nissan there was no update available.
  
  4Repair Order ****** 12/7/2020 mileage ****** --  **************** was in for free oil change, tire rotation also said complained about the automatic emergency breaking system We contacted Nissan Engineer and was told they were working on an update for the *** (Automatic Emergency Breaking.
  
  5Repair Order ****** 12/18/2020 mileage ***** Customer throbbing noise technician could not duplicate the noise no work was performed.
  
  6Repair Order ****** 1/25/2021 ****** mileage   -- *** light on Cleaned the dirt and gunk off the windshield and all systems are functioning properly.
  
  
  7Repair Order ****** 2/8/2021 ****************, complaint was in regards to the *** Replaced the controller assembly on automatic emergency breaking system.  Was covered under warranty. 
  
  8Repair Order ****** 4/30/2021 mileage ****** oil change and tire rotation.  Customer was causing such a problem he was ask to leave the dealership and take his business elsewhere.
  
  Nissan ***************** sent an engineer out to check Mr.******* ******* and he found no problems with his Nissan Rogue.  If any Nissan ******* has a manufacturers problem it would be Nissan ***************** to determine if a buy back was necessary not Wolfchase Nissan.
  
  Also, in Mr. ******* complaint he said the *** lights falls under the power train warranty and that is not correct the power train warranty covers the engine and transmission.
  If I can be of further assistance, please let me know.  I can be reached at ************.
  
  Yours truly,
  Wolfchase Nissan
  
  
  *************************
  Service Manager
  l us why here...

  Customer response

  11/13/2023

   
  Complaint: 20833216
  
  I am rejecting this response because: the part that says I caused a disturbance is not true. The warranty allows the business responsible for the purchase with warranty to fix the vehicle. The fixes applied did not repair the illuminatung *** light. The *** light continued to illuminate after two fixes were applied. So therefore, I am seeking further assistance to be considered for a full brand new replacement covered by warranty along with compensation. This is due to unkind negligeance as my warranty should have been honored. The service manager was notified that the two fixes did not solve the problem which makes the vehicle beyond repair.
  Sincerely,
  
  **************

  Business response

  12/13/2023

  **************** caused a disturbance and was told not to come back to the establishment and if so, management would arrest him for trespassing.  **************** has not been to Wolfchase Nissan since April 2021 after Wolfchase Nissan repaired his vehicle.The fixes did resolve Mr. ******* issues.
  
  If **************** has any more concerns, Wolfchase Nissan suggest that he reach out to Nissan Consumer Affairs for any full replacement or extended warranty on his vehicle.
  

  *************************

  Service manager

  Wolfchase Nissan

  Customer response

  12/13/2023

   
  Complaint: 20833216
  
  I am rejecting this response because: I did not cause a disturbance at the place if business. 

  No one in any kind of way was not subject to any unkind verbal disturbance from me at all. However concerning ************************ suggestion to contact Nissan consumer affair department, this department was contacted concerning the manufacturers warranty for my vehicle. This nissan consumer affairs department reviewed my case between me and the wolfchase nissan dealership for the unresolved issue with my vehicle. That department determined that my vehicle was not due a replacement. The nissan consumer affairs department said my vehicle was operating as designed.

  But that determination is not true. My vehicle still has the problem were there is an Automatic Brake System light illuminating on the dashboard. This illuminating light is not suppose to come on if there are no braking issues. So this brake light still came on even after the dealership determined there were no braking issues. This would be an electrical malfunction with the vehicle related to the power train conditions. The vehicle has a warranty and it should initiate a replacement and compensation. With this problem an electrical malfunction, this vehicle can cause more problems including becoming inoperable.

  Sincerely,
  
  ***************************

  Business response

  01/03/2024

  There is no point in repeating the same thing over and over.  Maybe **************** does not call it a disturbance when the police are called, and he had to be escorted out of the dealership and told by the police department not to come back but that is what happened.
  
  As stated before, his vehicle has not been serviced at Wolfchase Nissan since April 2021.  All Nissan dealerships can pull the history on Nissan vehicles by the vin number to check what repairs have been completed. **************** vehicle has been serviced at another dealership and after checking the history of it, there are no notes stating he was or is having (ABS) Automatic Breaking System problems on their repair orders.
  
  As stated, before the franchise dealers do not have the authority to buy back vehicles for Nissan Motor Corporation.  Any lemon law Nissan vehicle is bought back by Nissan ****************** and he will have to go through Nissan Consumer Affairs.
  
  Wolfchase Nissan strives to keep every Nissan vehicle owner that we have the privilege of servicing their automobiles.  We are sorry that **************** is unhappy with his vehicle, but we have done nothing wrong and do hope that the Better Business Bureau will close this complaint.
  
  Sincerely,
  
  
  
  *************************
  Nissan Service Manager
  

  Business response

  01/08/2024

  There is no point in repeating the same thing over and over.  Maybe **************** does not call it a disturbance when the police are called, and he had to be escorted out of the dealership and told by the police department not to come back but that is what happened.
  
  As stated before, his vehicle has not been serviced at Wolfchase Nissan since April 2021.  All Nissan dealerships can pull the history on Nissan vehicles by the vin number to check what repairs have been completed.  **************** vehicle has been serviced at another dealership and after checking the history of it, there are no notes stating he was or is having (ABS) Automatic Breaking System problems on their repair orders.
  
  As stated, before the franchise dealers do not have the authority to buy back vehicles for Nissan Motor Corporation.  Any lemon law Nissan vehicle is bought back by Nissan ****************** and he will have to go through Nissan Consumer Affairs.
  
  Wolfchase Nissan strives to keep every Nissan vehicle owner that we have the privilege of servicing their automobiles.  We are sorry that **************** is unhappy with his vehicle, but we have done nothing wrong and do hope that the Better Business Bureau will close this complaint.
  
  Sincerely,
  
  
  
  *************************
  Nissan Service Manager

  Customer response

  01/11/2024

   
  Complaint: 20833216
  
  I am rejecting this response because:  

  concerning wolfchase nissan response, it not satisfactory. the vehicle was still having the same problem after two fixes were applied. the two fixes that were applied did not solve the problem which makes the vehicle beyond repair. a disturbance was not caused between me and not other dealership employee. the police was called because I told someone something that was not disrespectful after this person butted into my conversation that I was having with the front desk clerk. the front desk clerk was able to assist me so kindly. according to the police the person that butted into my conversation told them something that was not true. my vehicle was in service. so wolfchase nissan had no business saying I could not return knowing I had my vehicle in service. ******************* is not aware of what happened because he was in the service department when the person that butted into my conversation. ******************** brought me my keys after my vehicle was serviced with no receipt. I asked for a receipt he said the charges for service on my vehicle were free. but I still needed a receipt as I have retrieved in past at that dealership. the nissan consumer affairs department said that my vehicle was operating as designed. that is not true. if it was operating as designed then the *** light (brake light) would have illuminated continuously. I should have not been denied a replacement by the nissan consumer affairs department as they are aware of the active warranty on the vehicle.

  Sincerely,
  
  ***************************

  Customer response

  01/12/2024

  Hello Better Business Bureau,

   

  a message was received concerning a closed case. However, i think that it is necessary for someone from the office to take the time out to contact me. more help is needed to better understand the complaint portal on how a resolution would make a physical contact. it is just that I get more help knowing that the vehicle came with a warranty. 

   

  thank you,

  **************

   

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchased my car in January. the day i test drove my car it was perfectly fine. no dents, no scratches, no window glass cracks. when i came to pick up the car i noticed it had scratches around the car which my car salesman asked the service to fix but not all of them because he sold a used car not new, 2 cracks in the windshield which the service person said it was no way that should have been on the lot like that, the tires are not good thread, the oil change sticker had an dealership ******* on the enter window with more mileage than what was on the car, and now my signal is not good in my car. when i called nissan corporate they advised that my information was wrong with the contact number and i updated my information the week i purchased the car. they gave me the contact ending in 19 and i was told later that it was changed to **********. I noticed that

  Business response

  04/10/2023

  April 8, 2023
  
  Complaint ID: ********
  
  ***************************
  
  ****************** states in her complaint that she purchased her car in *******. The exact date was ******* 7,2023, the vehicle purchased was a 2021 Nissan Rogue with ***** miles on it at time of delivery. She purchased a previously owned vehicle.  Such cars usually have minor scratches and imperfections on them. She stated that she test drove the vehicle and then came back later to purchase the car. If the vehicle had the damages on it that she states, then why did she buy it? We replace the tires when they have less than 5 millimeters of tread left on them.  10 millimeters are what is on a brand new tire, so these tires per acceptable for sale. We also changed the oil and serviced the vehicle. We changed the air filter, rotated and balanced the tires, added a fuel treatment, changed the wiper blades and did a used vehicle inspection during which if anything was found by the service technician we would have fixed or replaced if needed. It may have been serviced at ******* prior to the vehicle being traded with us,but the mileage on the sticker was not the mileage on the car but rather the mileage which the next oil change was recommended. In the future, not the present. As to the signal not working, she states that this was after she had owned it for a period of time. Anything could have happened, but at time of delivery, it would have been working as this is a safety issue that we check and make sure is operating properly.
  
  We are sorry that ****************** feels the way she does, but Wolfchase ***** has done nothing wrong. If the vehicle was in the shape that ****************** states, we did not make her purchase the vehicle and she could have refused to accept it at any time.
  

  Customer response

  04/10/2023

   
  Complaint: 19637032
  
  I am rejecting this response because: when I came to pick up and purchase the *** the dealership promised to correct the vehicle and halfway did what they said. I don't believe this car was serviced at wolf chase ***** because like I said the mileage difference and ******* sticker was still on the window. I don't believe this dealership manager or salesman because the guy that serviced my truck the day I picked it up stated it shouldn't have been on the lot that way. I can confirm it because my conversation was recorded. The salesman stopped him from correcting the ****** that was on my suv. I wouldn't use this dealership for nothing because they do not take responsibility for their mistakes.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/26/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Congress enacted TILA to protect consumers from inaccurate and unfair credit practices, increase transparency in the credit markets, and promote the informed use of credit.The statute applies to virtually all forms of consumer credit transactionsfrom credit card plans to small loans to home mortgages. I first notified Wolf Chase Nissan that I wanted to rescind the contract August 6th, 2022 while during business hours that day through their online message portable and recorded a video on phone to proof that I notified them within 3 business days before 12:00 am , You can see on the contract that was signed August 3rd, 2022. I Then sent them letters in the mailed August 11th giving them Federal Statutes and Publications of the law and explain to them also notified them the mandated disclosures, clear and conspicuous finance charge , and also they finance the car over the *************** ************** as well as the the Federal Statutes on Civil Liability and willfully non-compliance. Sent my statement to opt-out WOLFCHASE NISSAN arbitration agreement and class action waiver , to I am trying to resolve this matter before pursuing legal action. If appropriate remedies are not met I will have no other choice but to pursue civil liability willful-non compliance ,and listed violations in letters, Violation of 15 U.S. Code **** - Determination of finance charge 15 U.S. Code **** - Criminal liability for willful and knowing violation 15 U.S. Code **** - Civil liability Violation 15 USC **** Obligation with respect to disclosures of personal informationViolation of 15 U.S. Code **** - Disclosure of institution privacy policy (a)Disclosure required Also failure to provide government FORM SSA-89 OMB No. 0960-0760

  Business response

  11/10/2022

  See attached

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  System error, key not detected, my car keeps shutting down on me like it doesnt want to crank up. I gotta constantly hold my key down to the push start to get it to crank up. I have taken it to WOLFCHASE several times and no one can tell me what is going on with this car. I purchased the car in November 2021. And have been having ongoing issues with it every since. This has me livid and Im very frustrated as no one can tell me why its doing this. I spent ***** for new key fob batteries and that didnt solve the issue. Went to autozone and the battery is fine. My check engine light came on Ive been told that it is file line pressure. ***** at WOLFCHASE Nissan reset the light on it for me. With a car that has only ****** miles on it I shouldnt have to be going through nothing like this. The dealership tells me that this is a common issue known with the 2020 NISSAN ALTIMAS. If this is the case why hasnt NISSAN ISSUED A RECALL ON THIS MESS ? This has me livid and upset. Im still paying a note on a car thats giving me issues and the dealership cant even tell my why. My back doors wont unlock and lock anymore but the front ones will. Im sick of this. Im under the impression I clearly was sold a LEMON ?? ??Please advise,************************* ************ Vin number *****************

  Business response

  09/15/2022

  Wolfchase Nissans response to Ms. ****** complaint #********-76D4E
  
  *************** brought her vehicle into the dealership on 09/12/2022. She informed me that the vehicle didnt always start when pushing the start button and she had a check engine light on the dash. I told her that we would have to set up an appointment to get the engine light looked at and see what was going on with the vehicle not starting.
  
  I used a hand-held scan tool and the vehicle had a code for a fuel pressure sensor. The vehicle was low on fuel and stated it was 34 miles to empty. I told her we can clear the code and she needed to put fuel in the car.  She also stated she was upset that the rear doors dont lock or unlock with the remote or switch on the front doors. I told her that we would need to set an appointment to get that issue resolved.
  
  ************** at this point was upset saying we have never been able to fix any of the problems with her car. Her vehicle has never been to Wolfchase Nissan service for the above mentioned problems.  ************** didnt want to leave her Altima at the dealership because of the time it takes to get it diagnosed.  She ended up getting an oil change. When she checked out to leave, **************, was still complaining that we did not fix her vehicle. I never once told the customer that this was a common issue on the Altima vehicle nor were we able to fix any issue without an appointment. It was ************** who stated to me that this is a common issue and Nissan needs to make it a recall to get her vehicle fixed.
  
  
  Wolfchase Nissan
  
  
  
  ***********************, Service Consultant
  
  
  

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to this Nissan dealership on Saturday September 3, 2022 for a regular oil and filter change the technician did perform this service but the service advisor informed me I had a problem with my front wheel axle area leaking and I would need to make an appointment to have it fixed it was under warranty so he made my appointment for September 6, 2022 because I advised him I was off work that day. I took my car back on September 6, 2022 at 715 am asked the service advisor how long would it take until the car is fixed he then advised me half a day so I then contacted my son who does not live far and he picked me up from the dealership. I then received a call from the service advisor around ************************************************************************************************************************ so my question to him why has it taken them half a day to fix my car and its still not fixed was it safe for me to drive my vehicle back and forth he stated yes so my son dropped me back off at the Nissan dealership and I proceeded to drive my car home. As I started driving my car it kept stalling in the middle of busy traffic at least 4 times I almost got rear ended twice if I had not pulled over to the side of the road so I immediately called Wolfchase Nisan and told them something was very wrong I dont know what they did but my car was not operating at all the same before I dropped it off early that morning so another advisor told me to bring the car back. I had to put on my emergency flashers to get my car back to the dealership because the car would not excel when pressing on the gas. I finally get back to the dealership tell them what happened so they take the car back to the technician who worked on it that day I believe his name was ****. The service advisor ****** who scheduled my appointment was at lunch I sat in the waiting area nobody helped I was made to wait for ******. I see ****** out in his work area so I go ask him whats wrong

  Business response

  09/26/2022

  TeCase # ********-97A63
  *****************************
  
  ******************** did bring her car to Wolfchase Nissan on Saturday September 3 for and filter and oil change.  While the vehicle was here the technician found that the vehicle had other problems the axel boot was leaking and we did have to order an axel.  When she brought it back on Tuesday September 6 the axel had not arrived.  She did leave with the vehicle but had to return it because of the transmission went out the computer diagnosed it as an internal problem in the transmission and it needed to be replaced.
  
  ******************** was told by ************************* the service manager that he would get the parts and have her vehicle repaired by Friday September 9 and this was done.  The axel and Transmission were both replaced and the car left Wolfchase Nissan on date stated.
  
  We hope that ******************** is happy with the service she received and do hope that she will continue to be a loyal customer.  ll us why here...

• Initial Complaint

  07/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled an appointment for Diagnosis and Auto Repair at Wolfchase Nissan in March of 2022. I contacted Wolfchase Nissan via phone and spoke with ****************** Dept Clerk. I explained to him that my Check Engine Light had just came on and that I used a diagnostic machine that gave me Error Code 001 that showed the Mass Air Flow Sensor would need to be replaced. I Informed him that the Mass Air Flow Sensor in my vehicle had just been replaced with a New Nissan Mass Air Flow Filter but error code remained. ***** stated to me that the vehicle did not have a Recall but he was familiar with this error code because it is an COMMON NISSIAN OCCURENCE. He stated that it could be as simple as the car needing a Factory Reset. Base off of his reassurance I sent my vehicle. He stated that they would need to do an assessment and some diagnostics to make sure that was the issue. He gave me an appointment date of Monday, April 18, 2022 at 8 a.m. I accepted the appointment and a link was sent to me to subscribe for vehicle updates via text. I didnt receive any updates that day (that the car had been received or that any repairs that had been started) so I called. I called that afternoon to see if they had found the cause. He stated that they were backed up with cars and they would get to me soon. I heard nothing else from Nissan until I called them back Friday April 23, 2022 at 8 a.m. and I was told by *********************** that they havent look at the car yet. To my Surprise they called back that Afternoon stating that my car needed a PCV *****, Hose, and ECM reprogrammed totaling $437.66. ***** stated that one of the Technicians recommended that I purchase a Wheel Bearing Hub because of a roaring noise which cost $486.00. I agreed and also opted for an Oil change in the amount of $69.00 because my vehicle was already being serviced(TOTAL $1219.11). On Tuesday, May 24th it had to be returned to the dealership on 6/28/22 I notified the computer is dead and cost $4600

  Business response

  08/11/2022

                  This is Wolfchase Nissans reply to complaint #******** from *************************:
  
  The **************** called to set an appointment to get her vehicle repaired.  She informed me that another repair facility replaced her mass air flow sensor with a Nissan part and the check engine light was still on the instrument cluster. The other repair facility said the computer needed to be reprogrammed to get the check engine light to go off.  I set an appointment for her to bring her vehicle in to get this reprogram completed.
  
               **************** brought her car to us on the April 18, 2022. This was the first time this customer or vehicle has ever been to our dealership. She told me again the computer just needed to be reprogrammed and that there was also a roaring noise when driving down the road.  She also wanted an oil change.  The technician pulled the trouble codes and did find a P0101 mass airflow sensor code. The tech noticed that the *** valve and a vacuum line was split. The technician conducted a road test and determined that the front passenger wheel bearing was making the noise.  I then informed the customer that the *** valve and a vacuum line was needed along with the computer programming to relearn the idle was required to repair the vehicle. I also let her know she needed a new wheel hub to fix the roaring noise.  ***************** approved to get the repairs done on the vehicle.  The tech completed the agree upon repairs and the vehicle was returned to the customer.
  
               The customer brought the vehicle back 3 days after she picked it up from our dealership stating the check engine light was back on dash.  The technician used the computer and the vehicle had the same trouble code P0101.The tech informed me that the vehicle has a wiring harness issue that shorted out the engine control module. I called and let the customer know of the issue.I told her that the vehicle was going to need an engine wiring harness and ECM.I informed the customer there was no way of knowing this was going to be an issue since the vehicle was sucking air in behind the mass airflow before the previous repair.  The customer declined the repairs because of the cost and said she was going to pick up the vehicle. She also stated she wanted her money back for the wheel hub repair since she cant drive her vehicle.
  
                  We are sorry that **************** is unhappy but we in the service department only did what **************** ask us to do.   

  Customer response

  08/11/2022

   
  Complaint: 17648304
  
  I am rejecting this response because I asked them to check the mass air flow sensor  because the Error code ***** was still showing after I had it  had been replaced. I called wolfchase nissian ***** the service advisor told me this was a common error that see and  it usually needs to be fsctory reset.  I agreed and scheduled the appointment . After no updates for two weeks i called Arron  back for updates he didnt have any becausr they hadnt started but ironically they called back that  evening saying probably needed a replacement pvc filter and reset.  

  ***** said the tech recommended i get my wheel bearing replaced. Not me wolf chase suggested this. Its on the invoice this led me to believe  I would actually have a car to drive.  My car was diagnosed incorrectly they recommended services like the wheel bearing replacement as if I would sctuakky have a working vehicle. See the reciept they recommended it. I asked for the oil change because they had the car already.  They kept my car for months 2 months I had to call and  ask if  it was ready and ***** asked if i had picked it up because it had been ready for two days and i wasnt notified. He said my bad they finished it on my off day and nobody called. It had to be returned two days later and kept for a month until June 28th ***** called and told me the car repairs would be over 6k and he said it wasnt worth fixing it wouldnt stay on.  

  I have been treated like a second class citizen I onky git updates unless I called i asked to speak to a Manager after my car was there over 2 months ************************* never called me back.  I left voice mails nothing. I asked for the loyalthy manager nothing I had to rent a  car because  my car was misdiagnosed from the begining instead of recommending services like a wheel bearing joint to get extra money. They should of diagnosed it properly from the beginning because i brought it ***** for an expert opinion instead of spending **** dollars then being told i need **** in repairs. I would like a refund . I attached a cooy of the recieot to show where they recommended the wherk besring replacement

  Sincerely,
  
  *************************

  Business response

  09/01/2022

                **************** called and told me that she had the mass airflow sensor replaced at another repair facility. The other repair facility told her the computer needed to be reprogrammed. I told her that was true and needed to be reprogrammed after that repair was made to the vehicle.  When the tech had the vehicle in the shop he noticed it had a hole in the pcv hose and needed a new pcv valve. She agreed to have that fixed as well. The tech recommended a front wheel bearing because the customer complained she heard a roaring noise while driving down the road. The customer approved the work to get the front wheel bearing replaced.
  
               We had to fix the issue with the hole in the pcv hose and reprogram the *** without doing those repairs in the first place no one would ever known the car had a computer or wiring harness issue.
  
                  We told **************** what was wrong and what we found to be wrong when making the repairs and she was informed and agreed to the repairs. We did nothing that she did not know about.  We can foresee some problems until you are in the vehicle making repairs that she wanted done. 
  
                  As we stated we are sorry that she is unhappy. As we understand  she has already had the vehicle picked up and sold.

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