Reviews

This company recently obtained a property near me, and its new tenant has not cut their grass this year yet. It is extremely overgrown and it is causing cats and rodents to migrate to my property now. I called BHT, and reported the issue to the woman that answered the phone. She told me that its the tenants responsibly to maintain the yard, and suggested that I go and speak to them. This doesnt make any sense to me. Who am I to go and tell someone to keep their yard together, this should be rectified by the owners of the property.

This company purchased my aunt home from her previous landlord. She is elderly woman who receive rental assistance. She regularly pays her portion of the rent. However an increase of her rent went up in March. There were some communication issue and my aunt thought the increase was effective April of 2023. For March she paid the rent amount that she had been paying since 2022. She was unware that March 1 she was supposed to pay the increased rental rate. She was recently informed that she had a past due balance of $484. She did not understand why so she called and spoke with ***************** who did not giver her breakdown of why she was behind and kept saying it's in the portal. My aunt informed her that she does not know how to use it as she is 63 and asked her to provide the balance breakdown verbally. **** continued with saying it due to "late fees". I had my Aunt to call while I was on the phone so I could get an understanding of the balance. **** was rude and whenever I asked for clarification she would say "Oh my God" in a very exasperating manner. I asked if she had a supervisor and she said no it's Sunday. I requested their information and she hung up on us and did not answer the phone. She later sent my aunt another email with a ledger attached in which my aunt did not understand. I have requested my aunt current lease to see when the increased rent went into effect and why wasn't she notified that it was effective March 1. Next, my Aunt did not receive a rental agreement for the new lease. It's really bad when someone is trying to clear up debt they owe for the business to be so unprofessional in the manner ***************** was with us. I really hope they do something about it especially seeing the ** BBB score and that they are not accredited either. ***************** actions warrants an apology.

The property was bought from my old landlord back in October of 2020. I found out it was sold like mid September. Since *****. took over I was calling about plumbing issues but I had to pay and get it resolved. Long story short I basically had to move because they didn't setup a reinspection with housing so they stopped paying and I had 29 days to move out and I had lived there for nearly 6 years. So they decided to keep a portion of my deposit and claimed it was because of roach infestation. Mind you I never had bugs the whole time I was there. I have video of the cleaning and condition of how I left the house. I reached out to Jessica and Joan asking to speak with the property manager and was told that they would not call me back probably anyway but never would give me a name or number. At this point I'm in the process of getting things together for small claims court. Just be aware of who you rent from take pictures and videos and keep all documents for your records. I was told by Jessica that you never get all of your deposit back. I've requested paperwork on the professional cleaning and I still have not received it. I see why they don't have a good rating with the BBB.

Sheriece W******