Complaints

• Initial Complaint

  02/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 12.24.22 my pipes burst in the apartment and it took over 6 hours for management to respond causing a lost of of 80% or more of my belongings. I am paying rent for an apartment that I can't live in. The apartment is not habitatable. Walls, flooring and bathroom cabinets were removed the 2nd week of January and no work has taken place since that time. The former manager assured me he would have the apartment ready 4 weeks ago. Every week as I check on my apartment there is no work but more excuses. They have refused to respond in writing to let me out of lease and will not credit my rent. I had a lawyer contact them, I was verbally told they are not responsible because it was a natural disaster. I must pay my rent. My attorney is saying we have to file a civil suit. I want them to respond in writing that I can break my lease without penalty. I should not have to pay an attorney to make this company do the right thing. I also want my rent returned for ******** February and March. I am living at a hotel. The company is refusing to do the right thing and stating my renters insurance should take care of my rent. My renters insurance is paying for my hotel otherwise I would living in my car. Noone is trying to help us. This is*** affects at least 3 or more tenants. I want my rent and deposit returned as well as a written letter allowing me to break my lease agreement. I want a response by March 5th or I will be forced to *** for further damages due to my mental and physical well-being, cost of eating out and other incidentals.Owners are a shell company from ******* called VP Meadows, LLC managed by Cogency Global, owned by **********************. RPM Living is the property management company. I have left a message for *** the Regional VP 2.22.23 and I have received a response. I also submitted an email of complaint sent to Interim Manager, and I was told that my renters insurance needed to pay my rent, they are not responsible because it was a natural disaster.

  Business response

  03/02/2023

  This is not the appropriate communication channel as this is now a legal matter. 

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged 32 dollars more on my rent. I was billed August 16 for 814 dollars and went online to pay the amount was 846. I talk to someone in the office and he stated he didn't know where the charge came from. I was told to call back the next day. I was told I was pro rated for my new lease price. I was notified in advance of this charge. I was told to buy the bill and they would wave the late fee. But they didn't and the staff was very inconsiderate. I never paid my rent late once. I was trying to get an understanding why the bill was higher and paid even more. They're always late on maintenance request. It takes weeks for the simplest repairs. Yet the leasing office is currently being renovated. They have provided equate security in the complex despite having numerous of car and home break ins. The lights in the complex are very dim at night and makes residents feel very unsafe at night.

  Business response

  09/21/2022

  We sincerely apologize for any misunderstanding. Wed like to clarify that our residents are responsible for paying rent on the 1^st of the month and there is a penalty of late fees for rent paid late. We understand you recently renewed your lease agreement and thank you for your renewal. September *************************************** the rent rate for the renewal rate. We have record that you contacted our office on September 5, 2022, on Labor Day, to inquire about the rent charge amount. We encourage our residents to contact our leasing office prior to the 1^st of the month if they have any questions regarding their account ledger and charges. Rent charges are posted to the account several days prior to the 1^st, allowing our residents the ability to review the ledger before rent is due and contact our team with any questions. We had one leasing agent available in the office on September 5, 2022, who asked you to please come back the following day on Tuesday to speak to a manager who would be in the office. We understand you spoke with our Community Manager on Tuesday who apologized for any misunderstanding and provided you with answers to your questions regarding rent and late fees. We always strive for prompt and exceptional maintenance service, so were disappointed to read your feedback. Weve reviewed the maintenance service requests for your apartment, and we can see there is one pending request for light bulbs. These have been on backorder with our supplier, causing the delay for the service request. Our Maintenance Supervisor has obtained some new bulbs and will be replacing those in your apartment today, 9/20/2022. We apologize for the delay and welcome your feedback. We want all our residents to feel secure in their home and our upper management team is working to enhance lighting in the parking lot area and well provide updates to our community as we receive more information on finalizing this project. At this time, we will not be waiving the late fees for September. We understand this is not the result youd hope for, and our team is available for any additional concerns you may have. Please contact our leasing office should you need assistance.  

  
  

   

  
  

  *********************** REPUTATION MANAGER
  	5508 ************ Suite 320 ******,** 78731 rpmliving.com/

  
  

  Customer response

  09/22/2022

   
  Complaint: 17934878
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

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