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          Business Profile

          Spa

          Misty Mountain Spas

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Spa.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/05/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On December 30th, 2023, I purchased a used, refurbished hot tub from Mr. **** ******** of Misty Mountain Spas, in Benton, TN. The hot tub had a significant leak from delivery. It took Mr. ******** 2 weeks to fix it, which put about 300 gallons of water under my deck. Then it took 2 months for him to provide the fitting cover and spa steps, knowing that I just had a major surgery. These parts should have been delivered with the spa. It has now been 6 months since he promised to send a replacement spa jet for the one that failed on day 1. In the interim, other jets have failed. **** ******* has refused to return many phone calls and text messages, as well as messages via his ******** business page. His website URL is not real; it is a dead-end, and the domain name is for sale. It has been a long succession of no-shows, lies and excuses. I always prefer to support small, local businesses; but purchasing a used hot tub from Misty Mountain Spas was a mistake. The savings compared to buying a new unit was not worth the months of aggravation and disappointment. Better to buy from a professional vendor, because unfortunately, this outfit is neither professional nor honorable. The only thing I am seeking is for Mr. ******** to send me the replacement spa jet that he promised me in January.

            Customer response

            07/19/2024

            I have not heard from the business. 

            The purchase price was $3,500, that is not the amount I am disputing. I'm not trying to get any money out of this. I only want to get the replacement spa jets.

            Do not pay this vendor in advance. 




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          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

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          Contact Information

          6056 Highway 411

          Benton, TN 37307

          Visit Website
          (423) 252-7770

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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