Complaints

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 6/25/21 I took my ***** C70 into ***********************, part of Carlock Motorcars Nashville, for diagnostics and service. I received it back for the first time on 9/17/21 and didn't make it one week before I advised them of issues I paid $6,164.65 in parts and labor for. On 10/1/21, the first date they had a loaner available for me, my car was brought back in and returned back to me more than a year later, on 10/31/22. It had to be brought back in immediately after picking it up (the check engine light came on exit after I left the dealership). I have no invoice that shows the dates it was there between 10/31/22-01/13/23, but multiple witnesses can attest that they had possession of my vehicle and that I was driving the personal loaner of the lead service technician. *** final invoice shows that they worked on it again between 01/13/23-05/20/23. When they returned it to me they assured me they had test driven it 400+ miles and that it was fixed. *** mileage in/mileage out shows that they test drove it ******************************************************* (unless their claim is that they diagnosed, completed repairs, and test drove them in just one mile). *** first invoice shows a refund that is not a full refund, even thought they told me it would be. *** refund is for the *** that they blew while trying to fix my a/c. That caused multiple other issues that were not present when I first brought it in, per their own diagnostics. On 7/27/23 I let the dealership and ***** Corporate know that my air conditioning was blowing hot air. *** headliner was also falling down. I sent them video showing this. I asked that they either fix it or refund my money, ***** Corporate told me I had to go through the dealership. *** dealership told me I had to email the General Manager. He is not responding. I have a car that is not safe to drive, a 3yr/36K mile warranty on parts & labor, and they have my money.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I custom ordered a $******* Bentley ******** SUV and waited 6 months for it to arrive. Unfortunately the dealer made a mistake and ordered the wrong seats. The custom embroidery says "First Edition" whereas I ordered the famous Bentley "Flying B" logo. The dealership acknowledges it was their mistake and I says they will come up with a solution but never have. I have been emailing the manager ****************@carlockcars.com but he is not following up in a timely manner. For a quarter million dolllars, I think they should deliver what I ordered.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩