Complaints

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  see attached I am a student at Chattanooga State Community College on ******** *** in Chattanooga, TN. During 2004-2007 I was attending classes at the ****************** location 5 days a week and earned over 500 credit hours in Business classes and business technology. Upon re-applying post graduation of both schools w recognition & awards of achievement towards an associated (or other) college degree, my time, energy, and academics are no longer in the Chattanooga State computer data base & I was told there is no archive. This is stolen records & intellectual rights. My records also keep changing & I was scammed by the college website for a TN Ecampus class & my GPA isn't calculated correctly. I was a 3.5 GPA student.

  Business response

  02/28/2024

  I met the student who has filed this complaint on 2/8/2024 after she stated her transcripts were inaccurate and had missing periods of enrollment. I have worked with several members of my team including the Registrar, Director of Enrollment Services, and Director of Financial Aid to look into this assertion. We have reviewed our student information system, our document management system, our financial aid records, and the federal National Student Clearinghouse database. We found no additional college enrollment records for this student other than what was printed on the Chattanooga State Community College transcript issued to her. The student can request additional official copies of those transcripts here: *******************************************************************************

  One possibility that might have created confusion is Chattanooga State Community College's former Sequatchie-Bledsoe instructional site was at one time leased by the ******* ****** ********** ******* *** ********** ******. I would recommend the student reach out to them regarding her transcripts. They may be able to shed some light on this request as they maintain records for their students: **************************************

  
  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I reached out to financial aid for assistance. They were very rude and disrespectful. The situation could have been handled on a more professional level. I feel they didn't care enough to do their job. Also demanding I pay out of pocket instead of trying to find a solution to help is beyond insane. There was definitely defamation of character. I've never been disrespected by a school in such a manner.

  Business response

  01/19/2023

  At Chattanooga State Community College records are considered confidential. Public Law 93-380, the Family Educational Rights and Privacy Act (FERPA) and the Tennessee Public Records Act govern the college’s policy regarding the use and release of student records. Under the terms of these laws, the college and its employees are charged with protecting the confidentiality of the educational records of its students - prospective students, currently enrolled students, and former students.  Any student who feels he/she has not received fair treatment or if he/she has a complaint regarding some situation or condition at the College, please contact the Office of Community Standards at 423-697-3276 or the Office of Student Conduct at (423) 697-3390. The exercise and preservation of student freedoms and rights require a respect for the rights of all in the campus community.  The objective of the Student Complaint Policy is to ensure that the concerns and complaints of Chattanooga State students are given fair and prompt consideration in accordance with the procedures available.  Every attempt will be made to resolve the issue(s) at the lowest possible level.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩