Complaints

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is not a complaint but rather clarification. I am enclosing a letter I received that references an amount of ****** identified as ******. I suspect this could be a refund or compensation that BCBST owes me from a few years ago and maybe unable to located my new address. I am enclosing the letter which is quite unclear and confusing.

  

  Business response

  10/10/2024

   

  Good afternoon, *******. Please find attached our response letter to your file Case#********.

  Thanks, 

  Sandra 

  

  Business response

  10/15/2024

   

   

  Good afternoon, *******.  Please find attached our response letter regarding your file Case#********.

   

  Thanks,

   

  ******

• Initial Complaint

  08/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  After two months of paying my dental/vision insurance premium on time, I instructed my ************************************** to make the premium automatically to keep me from having to file a claim for reimbursement each month. I thought all was taken care of until after a couple of months I was informed by ********** Blue Shield of TN (****) that my policy was cancelled due to non-payment. I contacted my HRA and they said they had been sending checks to the address I provided. I confirmed this address to be correct, so I have no idea why they were not cashed by ****. I had to call **** and send full payment immediately to have the policy reinstated. They were kind enough to waive the $25 returned check fee. I immediately cancelled the auto pay with my HRA and set up auto pay with **** to debit my bank account so I knew it would always be paid on time, knowing i would have to submit a claim each month for reimbursement by my HRA. This past month, I saw on my BCBS statement/bill where another $25 fee was assessed since my HRA had sent another check that was not needed since my auto pay from **** had already debited my bank account. When I chatted with ****, they said their policy mandated that the fee stand, but they were paid in full and on time by the auto pay debit from my bank, so they were not out anything at all. I feel I should not have been assessed the additional fee since I was not at fault in any of this situation. I have asked several times to have the fee reimbursed, but they will not even consider it. I feel that is bad customer relations. I have two daughters in college and I'm on Social Security. Please help me get the $25 credited back to my account. Thank you.

  Customer response

  08/28/2024

  Please see attachment.

  Customer response

  11/07/2024

  *********************
  *******************
  *********, *******; 37664

  
  Dear ****** ****:
  

  This message is in regard to your complaint submitted on 8/17/2024 against BlueCross BlueShield of Tennessee, Inc..  Your complaint was assigned ID ********. 
  You recently requested our help concerning a dispute with the company named above. The company has not responded to us to date.  We are continuing to try to contact the company to obtain a response to your concern.
  If you have heard from the company please email us at *************************************************************** or send us a letter letting us know if you have heard from BlueCross BlueShield of Tennessee, Inc..

  
  Have you heard from the company?   Yes
  
  Are you satisfied with the company's efforts to resolve this matter?   Yes
  
  If not, please explain.
  
  Comments:  _I assumed they refunded the fees after hearing from you.  Whatever the reason___
  __I'm glad they finally did the right thing, even if it took several months and a lot of effort.  ______
  _____________________________________________________________________________
  _____________________________________________________________________________
  _____________________________________________________________________________
  
  Your Signature: _****** ****__________________________ Date _2024-11-07_
  
  Thank you for using BBB's Marketplace Services.
  Sincerely,
  
  ******* *****

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My child was born 2/9/23 and is now 5 months old. He was added to my husbands insurance not long after he was born as they told us we had to wait until he arrived to add him to the policy. He was then active on the account and not long after they dropped him off of insurance due to my husbands employer not paying enough money for a family plan. All of those issues were solved and i am told the correct amount of money has been sent in however, my son still does not have insurance and we have dr ***** about to go to collections due to them still not providing my son insurance when they have received the money. I have called and called and called and cannot reach anyone at the actual ********** blue shield office i can only reach southern benefits and they tell me the same thing over and over that hopefully it will be fixed in the next few days if they next few days means 3-4 months later then okay i believe it but nothing has been resolved and my son DESERVES insurance. We work to provide for him and this insurance company is not allowing us to be able to provide the best for him.

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