Reviews
35 Customer Reviews
Sort By
Review from Quincy W
1 star10/14/2024
Terrible furniture. Dream home with a big living room? Check. Huge comfy sectional couch to enjoy with friends and family? Check. ... Or so i thought. This couch was junk. It wasn't even as comfy or sturdy as the one i sat on in the ***** furniture showroom. That store has a terrible business with a policy that I couldn't return it since the feet had to be screwed in. A few months in the couch showed huge signs of fatigue. Boards didn't actually break they're barely just held together by staples. About a year in this couch has loose boards poking us when we're sitting on it. Now 3 years in we've got random pieces of wood with staples falling out. Absolutely absurd. Do not buy this trash.Review from Jody W
1 star08/30/2024
Originally I had help, then my check was cashed for the parts and no response back. Worst customer service I have ever experienced. Couch was bought from ******** *********, and I have let them know they should not be selling their product after reading all reviews on them. Jackson Furniture cashed my check, sent 5 wrong motors even though they have videos, images part numbers, and now will not respond. I would strongly suggest reading others comments. I am now out an italian leather Catnapper couch that is only 2 years old.Review from Curt S
1 star06/28/2024
I bought a Jackson Catnapper couch in May 2023. Seams came apart and Jackson will not warranty it because it is a few weeks out of warranty. Which it tore up before the year warranty, but the local store shut down and I was having to deal with *** supply. Finally *** sent me to Jackson Catnapper. Now they are telling me it is after the one year warranty. Jackson Catnapper has Poor quality and worse service. Do not recommend buying anything from them.Review from Todd H
1 star06/27/2024
I purchased a recliner sofa in Feb. 2024 Within 3 months one side started sagging due to a mechanical issue. Had retailer look at it and they said they said there really nothing wrong with and that was normal (after 3 months…really) Spoke to the rep for Jackson Catnapper for the store I purchased the sofa from He was VERY VERY RUDE …He suggested that I was overweight and that was the reason for the issue with sofa ,not meeting me or seeing the sofa …I weigh 170 Having issues with the retailer also very rude and can’t get my sofa fixed or replaced Jackson Catnapper does not have customer service phone number, I talked to the rep only by chance…He happened to be at the store when I was speaking to owner of the retail store VERY POOR CUSTOMER SERVICE AND VERY POOR WORKMANSHIP !!!!!!!!!!!!!!!!!!!!,!Review from Debra S
1 star05/30/2024
Jackson Furniture Industries, Cleveland, TN, makes junk furniture!!! ?? In October 2022, my husband and I bought a sofa and loveseat. In just a few months, the arm of the sofa where my husband sits started to cave in!! I contacted the furniture store where we bought the sofa. Two weeks later a worker with the store came and patched up the arm with some kind of foam that hardened. He told us that the arms are made of cardboard!! About 6 months ago we noticed that the opposite end of the couch where anyone hardly sits, was completely broken off!! The fabric is the only thing that's keeping the entire end of the couch from falling off!!! ?? THIS FURNITURE IS THE WORST WE'VE EVER BOUGHT AND WE'VE BEEN MARRIED 49 YEARS!!! ???? BIG LOTS SELLS BETTER FURNITURE THAN THIS JUNK! BEWARE...THE NEXT TIME YOU BUY FURNITURE MAKE SURE IT IS NOT MADE BY JACKSON FURNITURE INDUSTRIES IN CLEVELAND, TN!!! ????????Review from Keith F
1 star05/02/2024
Regret buying the furniture because its junk.. The so called leather fabric is falling off the furniture. What a waste of money.. What kind of company sells pure junk and dont even warranty the the fabric or what ever it is. The fabric just falls off in pieces. never seen anything like it.Review from Ronnie O
1 star03/06/2024
This is the cheapest furniture I have ever had. I bought 2 reclining couches and both warped and bent at the same time. It took months for them to come out and replace the frames in each one. Now they are warped and bent again BUT now I will have to exchange them myself. The problem is they are using cheap metal from China SO remember steel is not steel. Looks like we were sold melted coat hangers and not premium steel frames in our furniture that we paid for. I can honestly say these couches that I paid almost $1,500.00 each is Dollar Tree quality. STAY away from Jackson Furniture, they are terrible and do not care about quality!!!!!!Review from Mark L
1 star02/22/2024
We bought a Jackson couch in June 2022 from Leon's. We are both in our 60s, wife is 100lbs, I'm 170lbs. We noticed last year the couch was sagging and creaking. It's Feb 2024 and I opened up the couch bottom by removing fabric cover. I was horrified at what I found. The frame has come completely apart in 4 spots. The wood is thin and cheap and put together with cheap nails in tension, no glue or screws. The design is a joke. So now we have no couch and ****'s is saying we need to go to the mfg who is in the states. Don't buy Jackson furniture, it's poorly designed and it's construction is beyond poor. What a waste of money.Review from Tim V
1 star02/12/2024
My error was not reading these reviews before I bought the recliner. Not long after the warranty expired so too did the electrical control switch. Now I'm stuck with a piece of furniture with the footrest in a "partial up position"! I contacted the company, spoke to a woman in Customer Care (what a joke those two words are) and was asked to send copies of paperwork, description of the problem, pictures of the chair, etc. Emails went back-n-forth for almost three weeks. Exasperated, I threatened to go to the BBB (waste of time as the Cleveland, TN chapter is shutdown). After more emails, the woman said Jackson Furniture would send me a new switch, zero cost to me. It's been 3 weeks. NO SWITCH!!! I'm guessing that promise was to get me off her back. No new switch and the chair will end up in the dump...Review from David S
1 star12/14/2023
Horrible quality furniture. I had a couch frame break down within a year. Filed a claim against the extended warranty I had purchased with the couch. Repairman came out and determined the frame was faulty and needed to be fixed. Jackson rep denied the claim, saying it was regular wear and tear, despite the repairman's recommendation. The warranty is a scam, as they did not honor it despite it being an obvious claim. Avoid any furniture made by Jackson Furniture. Check their other reviews, all saying the same thing.
Customer Review Rating
1/5stars
Average of 35 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.