Reviews

I just logged into my account and am only a couple months behind on my just a little hundred dollar bill that I have acrued from one appointment since at this time I do not have insurance, when I logged in, I noticed my messaging was disabled. I can no longer message my provider like I have been about my health for the last few years because I owe some money after a couple of months. I guess if you don't have enough money Tennova Healthcare business team doesn't care if you live or die. I am so disappointed that Tennova Healthcare of Cleveland TN did this, I have been a valued customer and patient for years and this is the way they repay people. Business and healthcare do not mix, learn from Canada US. In summary, now since I am in between jobs, I am in one of the worst situations in my life, and Tennova made it even worse. They do not care about health, they care about money. I would give no stars if I could.

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In November of 2022 I had a Clarifix procedure done by Dr. Daniel B***** of Wabi Sabi Medical Spa in Chattanooga Tennessee. Dr. B***** performed this procedure on me to address the chronic rhinitis that I'd been experiencing for some time. I paid him $1200 in full. I told Dr. B***** during my post-op appointment that I was still experiencing the chronic rhinitis and that I had not seen any improvement. He told me to give it some time and that it will eventually start to get better. I trusted Dr. B*****, so I decided to be patient and give the procedure time to work. It never did. It got worse. I went back to see Dr. B***** in January of 2024 to ask him to check my nose because the rhinitis is worse now than before the procedure. He said he would but that he was moving his practice to Tennova in Cleveland, Tennessee and that I should call there to schedule an appointment. I asked if my medical records would be transferred to Tennova and if the staff of Tennova would be informed that I had spoken with him about the Clarifix matter. Dr. B***** assured me that there would be no problem. He mentioned my health insurance at which time I reminded him that I did not have health insurance and that I had paid cash for the procedure. A week later I called Tennova to schedule an appointment. I was told that my medical records had not transferred to Tennova and that I was considered a new patient and that I would be charged over $100 for the appointment. I tried to explain that I was already a patient of Dr. B***** and that this was a post-op appointment concerning the Clarifix procedure. I asked the staff to consult with Dr. B***** to confirm what I was saying. Another woman came on the phone, said that she was Dr. B*****'s supervisor and that she could not allow him to see any patient without charging a fee for the office visit. I tried to explain my situation to her, but she would not budge. I was never informed by Dr. B***** that he would be moving his practice.

We truly appreciate your feedback. We appreciate your review. We set a high standard for ourselves, so we are disappointed to hear of any experiences that are not positive.