Complaints

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a product from this company and it was in their shop 4 times over 2 years because of the same issue. After a the warranty ran out, it broke again with the same problem. I took it there again to get fixed and they told me theyd have to charge me. Ive been trying to get it fixed for 2 years while it was under warranty. I left a bad review and the next morning they called and said they would replace it with a new one. I drove up there to swap it out and when I got there they said theyd only replace it if I took down my negative review. While I was talking to the manager the mechanic took my weedeater apart. When I told them I wouldnt be bribed they gave me the pieces of my weedeater and told me to leave. Now I have a weedeater that is taken apart and they wont put it back together. They tried to bribe me and when I wouldnt go for it they got upset and ruined my equipment.

  Business response

  04/23/2024

  Unfortunately we cannot make this customer happy.  We have continued to work on his equipment even when warranty would not pay for it due to his misuse and handling.  We tried to determine the root cause of what was causing the damage but each time he became more difficult to deal with.  The last time he was here, he started raising his voice and swearing to the point we asked him to leave. 

  Customer response

  04/23/2024

   
  Complaint: 21561276
  
  I am rejecting this response because:
  
  I have proof they charged me for warranty work while the trimmer was under warranty, the only reason it was paid for this past time is because I called Stihl and they paid for it. The owner is lying again and the receipts prove it. 
  

  Ive been trying to fix this machine for 2 years. The owner got upset that I didnt take his bribe and take down a negative review. When I told him to give me my trimmer back so that me and my son could leave he gives me my trimmer that is in pieces and starts acting like hes throwing me out. I want him to apologize for trying to bribe me, if he does that I will consider taking down the negative review. ***** already sent me a new part for the trimmer so I dont need it replaced, I just think the owner should be called out for being so shady. 
  Sincerely,
  
  *************************

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