Reviews

My experience with Norcross Mazda of Memphis has been incredibly frustrating and disappointing. My wife and I purchased a brand-new 2024 Mazda CX-90 in June 2024, and only a few months later, we encountered a serious issue. One day, the vehicle simply would not come out of park. Considering that the car was still under warranty with just ***** miles, I had it towed to Norcross Mazda to have it serviced.The tow truck driver suggested that rodents might have chewed through some wires, but I insisted that the vehicle be serviced by Mazda, given the warranty. Unfortunately, the nightmare began when I called to follow up on the issue. I called the dealership for six consecutive days and was met with excuses every time. By day ten, I was finally told that, indeed, rodents had chewed through a wire, but, to my shock, this wasnt covered under warranty.I was then quoted an exorbitant $5,800 to repair the damage, with a 9-day wait for parts and an estimated 20 hours of labor. This felt completely outrageous. Determined to find a better solution, I had the car towed to a local certified mechanic. In just 30 minutes and for only $200, the problem was resolved.The contrast in service was staggering. Mazda not only failed to provide the assistance I expected but also attempted to take advantage of me with an inflated repair bill. Its clear that they were more interested in making a profit than in honoring the warranty or offering a reasonable *********** the end, Norcross Mazda of Memphis delivered terrible service, offered dishonest information, and showed a complete lack of customer care. I cant help but wonder how many others theyve taken advantage of with similar tactics. I strongly advise anyone considering Mazda to think twice before trusting them with their business.