Reviews

Wow I'm looking at these reviews and pretty much would have to agree with the subpar customer service especially toward African Americans and Veterans as I have experience the tone of care. They are backed up bad with even getting your vehicle diagnose as of 10-02-2024 I have an appoint for this date and they cant even touch it for 3 days to do a diagnose. SMH..... my second *** first car bought at Roadshow this car *** X5 bought less than 3 weeks at ******* ***. No loaner no rental car. Corporate needs to evaluate this business and training needs to be held ****

I spent approximately ****** with Roadshow in about two weeks . I have an BME x5 and a 328 i . I had to return both vehicles did not get a loaner. Neither vehicle worked properly after paying for them. Both vehicles had strut , alignment issues and now they are worse than before. They had two young mechanics that road with me and they both had no clue as to the noise. My service advisor *** had the head mechanic ride with me and he mad all types of excuses as to why the noise kept occurring. Well I paid to have both vehicles put on a machine because i was tired of loosing time off work and going back and forth. Turns out *** did not do what they charged me for. I have a service appointment on the 19th to my car back i am livid. I want my money back so i can take it somewhere else. I dont want them to touch my car. I am angry with my service advisor as well because i feel like he took advantage of me and my ill husband. everytime i went back he charged us for something else. they are short of staff, they dont give loaners and they dont have experienced mechanics . If you are in the ******* area take your car somewhere else. I am not the only one that feels this way. I give zero stars

AWFUL CUSTOMER SERVICE, And NOT AS FRIENDLY TO BLACK CUSTOMERS.,, Over charging people ridiculous amounts of money ??. Roadshow is all about making Money!! This review includes everyone in the services advisors department . They will LIE !! Watch out for the nasty technicians . The technicians handles the BLACK Customers vehicles with NO CONCERN.

ROADSHOW *** 6/22/22 I was @ Roadshow *** car ****************************************** to purchase a beautiful Mahogany 2016 ****** on *********** did not work out well. Not to mention I travel there twice (ROADSHOW ***) a 1 hour * 20 mins away from where I live twice to meet with a salesman by the name of *************************** who I constantly talked to and made very clear of my budget * financial situation on what I could and could not afford. On the first meeting with ***** I test drove the ****** * later discussed numbers with him telling him I needed a understanding concerning the cost of that truck before running my credit and lowering my credit score; And if we cant come close to my expectations I could just walk away. I made it clear to ***** I did not want to pay $700 -$800 for a truck that I cannot afford (monthly) and has a little over ******* miles on it. Nevertheless ***** comes back and tells me Ill have to pay $800 plus dollars even with my trade in which was a 2014 ***************** Cab thats nice inside * out, leather interior * runs great. The value of my truck was atleast $19,991 according to credit Karma, but they tried to beat me out of it for ******. So I walked away protecting my credit. Weekend pass * I talk with ***** again willing to meet them half way, explained to him Im well over my head with this truck * was willing to over extend my budget * agreed to pay as much as $690. ***** agreed * agree to speak with his bosses * asked for some information on the phone to get paper work started (insurance card) * etc. So when I got off from work I told ***** I was on my way for the second ********* agreed on $690 only then was it okay that they go ahead and run my credit. They ran my credit * lied to me about the $690 even thou my credit score was 720, asked me for $5700 in a down payment, plus my trade in or else I would have to pay $849.00 a month. I was furious!! Then I ask could they do something, they changed it to $799. They wanted money instead

I came to this location to service my BMW every time I would pay but my check engine light would still be on. They have the worst customer service ever. I think they do not really fix your car but they do take your money