We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Residential Air Conditioning Contractors

          EMS Consultant

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            ********************************* owner of EMS Consultants was contacted for air conditioning repair within our home on June 19th, 2022. A consultation was provided and EMS Consultants (*********************************) reported the air conditioner motor needed to be ordered. ********************************* of EMS Consultants removed the air conditioner blower from our home (a different date from the initial consultation). ********************************* of EMS Consultants finally responded via text after several calls, voice massages and texts on Thursday, July 21 at 5:35pm in response to a text sent the same day at 5:15pm suggesting that a motor was ordered after discovering it was not available to purchase locally. ********************************* of EMS Consultants suggested the part was ordered and it would take 5 to 10 business days for delivery. A followup text was sent to ********************************* of EMS Consultants on Sunday, August 7, 2022 at 6:50pm asking if the motor was delivered with no response. Another followup text was sent Friday, August 12th at 3:43pm after ********************************* of EMS Consultants called to suggest he would install the motor on Tuesday of that week. However, ********************************* of EMS Consultants did not show up to install the motor. A followup text was sent August 13th, 2022 at 5:29 pm to remind ********************************* of EMS Consultants of the repair of the air conditioner with no follow up response. Sense that time, I have called and left several voice messages requesting to a call. To say the least, I am greatly disappointed in the lack of follow through. I am filing a formal complaint regarding the lack of services received from EMS Consultants. Any assistance you can offer to resolve this issue will be greatly appreciated.

          • Initial Complaint

            07/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bought a new ******* 5-ton air conditioner unit from this firm on October 8, 2021, from EMS Consultants *****************************************************************, telephone ************. I paid him with a check for $3800.00. According to the contract it has 10 yrs warranty on parts; 2 yrs on labor. I had several problems after installation, one was that the unit leaked and as a result a portion of my ceiling fail in, making a mess on furniture, floor etc. He fixed the leak but not the ceiling.************************************* told me on several occasions he would repair but NEVER did. He stopped answering his phone and NEVER responded. This spring (May 2022) when I turned on the unit , it did not work. I called EMS, ************************ came out, added freon to it and advised the unit needed cleaning, he would be back in June., if I called to schedule an appointment. I have called, texted him several times but he has not responded. He will not answer his phone or texted messages. I need service, because now it seems to be having other issues as well. I have called *******, but they said ALL service is provided by my Contractor, EMS. if I use another contractor, I will have to pay the bill. This unit is not a year old and I cannot get him to honor this contract. I feel, I have been scammed.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 22

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Cordova, TN 38016

          (901) 553-3569

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.