Complaints

• Initial Complaint

  02/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I FEEL I HAVE BEEN SCAMMED BY NISSAN!!!I purchased my 2019 Rogue 2/25/2024. At that time i was given a maintenance warranty. HOWEVEE I WAA NOT TOLD ABOUT THIS WARRANTY. I only found out because i was told via email it was about to expire. So i called the service **** of United Nissan and was lied to by ***** and was told i didnt have a maint protection plan. So imagine my surprise when I called planet Nissan and **** tells me i do have a maint plan. However it expires 2/24/25 so planet Nissan can yes help me this oil change but Ive basically missed out on a year of maint coverage. This FEELS LIKE A SCAM BECAUSE WHY WOULDNT YOU TELL ME ABOUT THE WARRANTY??? I feel i should be granted a courtesy ext to take take advantage of these benefits. I will continue to complain up the ladder until someone address the concern fairly.

  Business response

  02/06/2025

  Thank you for providing this information.

  We sincerely apologize for any inconvenience this situation may have caused the customer. We have verified that a complimentary maintenance contract was provided as complimentary due to the vehicle being a Certified Pre-Owned (CPO) Vehicle. This complimentary contract included 2 oil change and tire rotations.  NESNA shows that the vehicle did claim a service on 2/4/2025 for an oil change and tire rotation.  

  As a courtesy, NESNA has added another 1-year complimentary maintenance contract.  The contract # is PMA12537434.  The consumer can also download via NESNAs customer portal at *******************************************;  

  Again, we apologize for any inconvenience this situation has caused. 

  Thank you,

  Customer response

  02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* *****

• Initial Complaint

  12/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The warranty is totally a scam, denied my engine when I pay $2000 dollars for the tear down! And they say my warranty is expired when my car have ****** miles and on the contract got until ******

  Customer response

  12/08/2024

  ******

  Customer response

  12/11/2024

  I pay $2000 for the repair shop to open up the car for a new engine and the guarantee denied it

  Business response

  12/13/2024

  Hello,

  Thank you for providing the information regarding the complaint. We are currently investigating the matter with the details you have given us. We hope to have more information in the next few days once we have a full understanding of the issue.

  
  If you have any questions or further concerns, please let me know.

  
  Best regards,

  Business response

  12/17/2024

  Good afternoon,

  This customers engine claim was denied because the engine failure was caused by an overheating condition. Initially, a representative from ***** ***** reported to our claims agent that someone had recently replaced the radiator hoses on the vehicle and that one had popped off. The vehicle was towed to the repair facility due to an overheating concern and a check engine light. It was reported that the vehicle would definitely need a head gasket, but disassembly would be required to pinpoint the cause of the failure and determine the extent of the damage. At this time, the policyholder decided not to approve the necessary disassembly and removed the vehicle from Grava Dodge.

  
  Approximately two months later, around 11/25/24, the vehicle was driven to a repair facility named *************** where disassembly was completed. After disassembly, it was determined that replacing the head gasket would not correct the issue and that a complete engine replacement was necessary. The vehicle was inspected by a third-party inspection company, which agreed with the repair facility's findings that the cause of the engine assembly failure was overheating from an unknown source, causing block and head warpage. Service Center recommended replacing the engine assembly. I have attached the signed disclaimer from the third-party inspection conducted at Service Center.

  
  Please see the attachments below from the third-party inspection completed at **************. Additionally, please see the information below regarding why the engine claim was denied under the customers vehicle service contract. The following contract verbiage applies to all failures caused by overheating.

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my deep disappointment and frustration regarding a serious issue with my 2019 Nissan Maxima SL. The LED headlight on my vehicle has recently failed, which is not only inconvenient but also poses a significant safety ******* you are likely aware, LED headlights are advertised to have an exceptionally long lifespan, with many manufacturers claiming up to ****** hours of use. This equates to nearly six years of continuous operation, far exceeding the mere five years since my vehicles manufacture. The premature failure of this critical component is unacceptable and falls well short of the expected quality and durability associated with the Nissan ******* was shocked to learn that the replacement cost for this headlight assembly is approximately $1,600, not including labor. This exorbitant price is simply unaffordable, especially given my current circumstances. I am dealing with significant personal challenges, including the recent loss of two dear friends - one to pancreatic cancer and another to a sudden heart attack. Additionally, I am currently providing care for my father, which further strains my financial resources.The combination of an unexpectedly short lifespan for a supposedly long-lasting component and the prohibitively high replacement cost is deeply concerning. This situation raises questions about the reliability of Nissan vehicles and the companys commitment to its customers. I kindly request that ********************** address this issue promptly and fairly. Given the premature failure of the headlight and the extenuating circumstances Im facing, I believe it would be appropriate for Nissan to cover the cost of the replacement headlight assembly and its installation.I have been a loyal Nissan customer, and I hope that you will stand behind your product and demonstrate your commitment to customer satisfaction by resolving this matter in a timely and satisfactory manner.

  Business response

  11/20/2024

  *****,
  
  Good afternoon!  The complaint the consumer has should be deferred to Nissan North America.  The consumer does not have a NESNA *************** Contract (at least not noted or provided), nor do any of NESNA's *************** Contracts cover LED, lights, etc.  
  
  Please advise if you need anything further from NESNA. 

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  If I could give minus (-) 5, I would have!!!!This issue occurred on: Oct/28/2024 We bought a bumper-to-bumper warranty on a used **** A6 and took it to the dealership nine months later because the water pump and thermostat coolant were leaking. This warranty company would not cover the thermostat. We paid a premium price for the warranty, and the customer service guy was rude and kept reading the contract. In short, it was the worst company to deal with, with total rip-offs and horrible customer service.We are considering escalating this issue to the *** and other authorities due to the apparent scam we have encountered.They sold us the warranty saying it would cover everything, but now they refuse to cover it.

  Business response

  10/31/2024

  Good morning, 
  
  The component in question (thermostat) was denied coverage as the policy purchased by the consumer does not list the thermostat under the What Is Covered section of the contract, namely section 2. It is also stated in section 2 that this is a Named Coverage contract.  In return, the thermostat is not listed or named as required for coverage under the Service Contract.  Attached is a copy of the consumer's contract they purchased.
  
  

  Customer response

  10/31/2024

   
  Complaint: 22491642
  
  I am rejecting this response because:

  The **** dealership explained to us that the thermostat component is next to the water pump, which this warranty company has covered. It only makes sense that the thermostat is also covered.
  

  Also, this is a mechanical component covered by the contract states.

  We are not mechanics, so we do not know which components will be covered or not. However, as buyers of a luxury car with a premium bumper-to-bumper warranty, we expect that all mechanical parts will be covered (at least). Is that too much to ask?
  
  As customers, we value a positive customer service experience. We believe that if the warranty company wants to retain our trust and business, they should consider making an exception in this case.
   
  All we are asking is that this component be covered and repaired.

  
  We expect the warranty company to make a reasonable effort in the interest of customer service. 
  
  We will continue to use other social media sources to let others know about our experience; now, it is up to the warranty company to do their part.

  
  *** *****

  Business response

  11/04/2024

  Good afternoon, 
  
  You mentioned the contract you had purchased and the warranty type.  This contract is not "bumper to bumper" coverage and has specific coverage as listed within the *************** Contract.  The policy level you purchased is our mid-tier "Deluxe" coverage.  In return, parts eligible for coverage under this contract must be listed in section 2 What Is Covered.
  
  The part that was declined during the repair was in fact the thermostat assembly. This is completely separate item from the water pump that was approved during this visit. The physical location of the thermostat has no bearing on coverage unfortunately. 
  
  Thanks. 

  Customer response

  11/08/2024

   
  Complaint: 22491642
  

  They revert back to contract, we were promised one thing and sold something else.
  

  It is clear that this company does want not provide satisfactory customer service or make any efforts to improve their impression. 

  They have lost a great client like us, and we may share our experience with our large group of friends and family including competent authorities.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My warranty claim has been denied multiple times for lack of maintenance records. *** provided a journal with all of the maintenance, proving that maintenance was done on the vehicle when it was supposed to. Even after tearing down my vehicle to look for lack of maintenance and finding nothing to prove that I did not maintain my vehicle properly, I am still being denied for lack of maintenance records. I have receipts to prove 3/6 of the maintenances that took place, but only have my journal for the other 3. They are saying despite everything lining up with the dates and mileage, and not finding any proof of lack of maintenance that they will still not honor the warranty.

  Business response

  10/24/2024

  Good morning, 
  
  NESNA has reached out to our claims department to obtain more information concerning this complaint.  An update will be provided once more details are available. 

  Thank you!

  Business response

  10/25/2024

  Hello,
  
  Feedback has been received regarding the consumers complaint.  Below are the details surrounding the claim and reason for denial:
  
  The vehicle was driven in to the repair facility with the consumer complaining of a rod knock noise from the bottom end.  NESNA had the vehicle inspected by a third party inspector whom confirmed lower engine knock. The repair facility was asked to remove valve cover and cam caps to check for signs of lack of lubrication.  Upon removal of multiple camshaft bearing caps, there was scoring found to each, which is indicative of an oil run low or lack of maintenance scenario.
  
  Once the findings were presented, the consumer was asked to provide oil change records for the duration that they have owned the vehicle (27k miles).  The consumer provided two oil change records one for 61k and one for 74k miles.  A Carfax report was ran and only shows the same two services that were referenced by the consumer.   Note; the manufacturer suggests a lube oil and filter interval of ***** miles. The consumer exceeded 13k miles on both oil changes performed.  The consumer did provide journal details of having 5 oil changes performed, however the details provided do not coincide with the evidence found nor the Carfax report.
  
  The claim was denied for lack of maintenance, which is listed in section 5.8 of the consumers contract.
  
  Thanks.
  

  Customer response

  10/29/2024

   
  Complaint: 22466396
  
  I am rejecting this response because:
  
  Camshaft scoring is in no way a result of lack of maintenance. The camshaft is at this point the only piece of the engine that is confirmed to have failed. A common result of camshaft failure is little metal pieces breaking off and getting into the oil, which then produces the scoring. Lack of maintenance is in no way the only possible cause of scoring, nor should it be the main diagnosis. Ive had a third party mechanic look at the same pictures you have and was told there was no signs of lack of maintenance. No sludge being a big indication of that. Especially after looking at the engine and seeing it is the only part that has been confirmed to have failed. Lastly, the journal does match up with the records from dealerships about oil changes. From the dates to the mileage. Doing the oil changes myself and not putting them in carfax is not enough to deny my claim especially after finding no real evidence of lack of maintenance.
  
  Sincerely,
  
  ***** *******

  Business response

  10/30/2024

  Good afternoon,
  
  NESNA has overturned the denial on this claim.   NESNA will be reaching out to the dealer to review. 
  
  Thank you!

  Customer response

  11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2017 ******* Santa Fe sport has been at a ******* dealership over the last four weeks completing various diagnostic testing per the request of quality guard plus to determine why my engine is failing. The service advisor at ******* called me today after speaking with quality guard plus And quality guard plus is randomly coming back stating they are not responsible for engine replacement and that ******* is responsible for the replacement of my engine and that they need to provide a Goodwill engine. ******* and myself have both explained to quality guard plus that I am not covered under warranty With ******* and that my claim through ******* had been denied however quality guard plus will not move forward with claims related to my engine because they feel ******* is responsible leaving me with a drivable vehicle and paying for a warranty that cannot be applied. I would like quality guard plus to cover the repairs of my vehicle since this is why I purchased an extended warranty knowing that I wasnt going to be covered under the manufacture warranty.

  Business response

  10/04/2024

  Julie,

  We have received Ms. Burns' complaint and forwarded it to our Claims group for their reply ASAP. Thank you.
  

  Customer response

  10/04/2024

   
  Complaint: 22376972
  
  I am rejecting this response because:I would like to know what actions will be taken to resolve this versus just having this forward to the claims department for review 
  
  Sincerely,
  
  Courtney Burns

  Business response

  10/07/2024

  Julie,
  Feedback has been received from our Claims group.  One of our QualityGuard agents will be reaching out to the dealer regarding Ms. Burns' claim and next steps.   

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased Supreme Coverage Plan from Nissan - Quality Guard Plus. I was hearing a strange noise and vibration sometimes on takeoff. I took my car to a dealership, Mountain View Chrevrolet This is a dealership that accepted this warranty. I said "acceptED, because they no longer accepts work for this warranty company any longer because of the denial of my claim. The dealership warranty *** said that she has NEVER had a claim like the denied before. The claim *** at Nissan said that the claim would be approved, upon my acceptance as the additional charge of $220, which ***resented the difference in the charge for parts. (The original parts are no longer available. Apparently, the after-market parts are more expensive.) I called Nissan and approved the additional charge.THEN, Nissan denied the claim, stating the axle is not covered. It is clearly covered, based on page 2 of the contract.I had to pay for a diagnostic charge and was not able to get the work done.

  Business response

  09/30/2024

  Good afternoon, 
  
  We received Ms. ********** complaint and are investigating; we'll reply ASAP. Thank you.
  
  

  Customer response

  09/30/2024

   
  Complaint: 22334677
  
  I am rejecting this response because: it is incomplete. I'm awaiting their review and resolution. 
  
  Sincerely,
  
  ***** ********

  Business response

  10/03/2024

  Hello,
  
  We have reviewed your claim and while the repair in question is excluded from coverage as per the terms and conditions of your vehicle service contract, we have decided to make an exception in your case and offer coverage for both rear axle shafts to be replaced. We have already had an agent reach out to ************* ********* to approve the claim but were notified that you had removed the vehicle already. Your contract has been earmarked to make sure that the replacement of the rear axles will be covered.Please return to the repair facility and advise that we have reversed the decision to deny the claim and that the approval will be granted without question on the rear axles.
  
  Please note that upon review of your claim and inspection by a third party inspector, it was suggested that the cause of your concern was not caused by rear axles but due to the circumstances surrounding how your claim was handled, we have decided to offer coverage for both rear axles. We hope this restores your faith in our company.
  
  Please return to the repair facility of your choice and have them file a claim for approval on both rear axles.
  
  Have a great day.

  Customer response

  10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nissan/Quality Guard+ has replaced the engine in my ******* Tuscon 3 times. Each time the engine has failed. The repair on the last engine was before the warranty expired. The car was brought in a month later for some knocking and we were told to "drive 500miles and come back to test it." These 500 miles extended the car's mileage outside of the warranty. The issue specifically falls that the Repair Shop told Nissan that they guarantee the Parts and Labor when they provide the engine. Nissan insisted on providing the engine and was told they would also then have to provide the guarantee on the part by the **.The third engine has failed and Nissan is claiming no responsibility because "it falls on the **'s guarantee of labor". ** is kindly offering all audio and documents to show Nissan's failed attempts to resolve. The ** has all audio recorded in relation to the engine. I have been hung up on, told I am 'out of luck', and led between Nissan's phone numbers 6 times, back and forth, today alone.Without a car and not being on a bus route, I simply cant afford to **** everyday while Nissan continues to delay any attempt to repair. This has cost me my livelihood. With $7000 still owed on the vehicle I am left stranded.

  Business response

  09/18/2024

  Julie,

  We have received Mr. Valadez's complaint and forwarded it to our Claims group for their reply ASAP. Thank you.

  Customer response

  09/18/2024

   
  Complaint: 22302727
  
  I am rejecting this response because: The Claims department has been the one to deny, delay, and obstruct any attempts to take ownership of the issue. Tossing this back to the same people causing the issue is another step in an attempt to outlast my ability to financially sustain myself without a car and not be able to put more time into pursuing this.
  
  Sincerely,
  
  Benjamin Valadez

  Business response

  09/18/2024

  Julie,

  NESNA Compliance received the following response from our Claims group regarding Mr. Valadez's complaint:

  "The recent claim in question for engine replacement was denied as the vehicle is no longer within the service contract mileage terms and the contract has expired. We covered the engine to be replaced on 01/11/2023, when the vehicle had 98,391 miles. The vehicle now has over 125,000 miles and the engine has failed again. The repair facility was advised that the contract has expired by mileage and no additional coverage [is] to be afforded.
  

  There was a previous claim filed on 05/20/24 in which a second engine was shipped due to failure of the engine; that was approved on 01/11/23. Our records indicate that the engine supplier warrantied that repair, and the engine was replaced again at this time.
  
  Essentially, this boils down to the fact that the customer’s VSC is now expired by mileage and the new engine repair will not be covered. When we approved the engine to be replaced originally on 01/11/23, we obtained an “End of Contract Parts and Labor Warranty”. That warranty has now expired, along with the VSC, and thus no additional coverage [is] to be afforded."

  Please let us know if you require any additional information. Thank you.

  Customer response

  09/19/2024

   
  Complaint: 22302727
  
  I am rejecting this response because:
  The information is false and clearly an intent to drag this out with intentional false information. 
  
  The latest engine was installed: 05/20/2024
  
  As a part of this, Nissan entered a contract with the supplier of the engine removing their responsibility. The Repair Shop informed Nissan their guarantee covers their LABOR and their PARTS. As noted in Christian Brother's audio recordings of the conversations with the associate who would later tell us "Just take it to hyundai and dont tell them the engine was replaced" that if Nissan provided the engine that Christian Brothers they would NOT be able to extend any warranty for the PART. Instead of approaching the company that Nissan received the faulty engine from, they have attempted to saddle me with their failure a complete service.
  
  Nissan has repeated that the shop is responsible, however we have documentation from Christian Brothers, with their full cooperation to provide any documentation or audio records, showing Nissan rejected Christian Brothers providing their own engine and instead provided another FAULTY engine.
  
  In what world does it makes sense do throw a bad engine in a car then expect to just walk away without any expectation of completing the service? Christian Brothers has offered their full support to hold Nissan responsible for their negligence. They can be reached at 719 900-9928. The contact is Chris Malone, assistant manager, or Mike, the general manager. The failure wasnt the LABOR. It was the PART. The PART was provided by Nissan and is not the repair facilities responsibility, especially if Nissan entered a contract for the engine provided. Nissan's bad business shouldn't be set on my shoulders. 
  
  Sincerely,
  
  Benjamin Valadez

  Business response

  10/07/2024

  Julie, 

  The consumer's service contract coverage has expired by mileage. Unfortunately we are unable to provide additional assistance solely due to this reason. We have not blamed the repair facility for the failure of the engine. Due to the expiration of the service contract, the cause of failure was not explored as this would ultimately result in more costs put on yourself as the customer.
  
  We approved the cost for engine replacement to be done originally in January 2023. This engine had to be replaced again but lasted over 22,000 miles. The engine was replaced for a second time in June of 2024. This engine lasted 4,000 miles prior to failure. The third and final request for engine replacement was made AFTER the expiration of the vehicle service contract at 125,314 miles. Due to the expiration of the service contract, no additional coverage can be afforded as shownin provided attachment. 
  
  

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2017 Infiniti Q50 to the dealer to get a seat belt light looked at. Note that is the only light on the dashboard that needed to be looked at.Then according to Infiniti service manual they ask the tech to zero out the seat. During the process it failed and now they are telling me the airbag light for the passenger side is going on and needs to replace the airbag sensor module and seat at a cost of $8500 but Infiniti said they would cover 50%.My complaint was that I was never told that if the procedure they were doing would cause a major issue. The dealer said the unit was going bad, but in a recall for the 2016 year the module was recalled and being replaced. The same symptoms are what is happening here with the occupant classification sensor that they tell me needs to be *********** issue is that the procedure for the resetting is causing the sensor to go out of norms and starting to create the warning light issue. The issue is seen by several people searching the web. The current seat belt warranty does not cover the airbag module and that is covered by the 72k/6 year warranty but my car is 7 years and has 85k. Just outside the window.They are asking for a repair that is half the value of the car with the 50% discount. I think that since it was caused by a procedure that Infiniti had told its service techs to use that it should be covered since I was never told the diagnosis fee would result in a $8500 bill originally which they are knocking off 50%.

  Business response

  09/17/2024

  *****,

  Thank you for bringing this to our attention; I've forwarded to our Claims team and asked for their position. I'll reply to you ASAP. 

  Business response

  09/17/2024

  *****,

  NESNA Claims researched this issue and discovered that there were two policies on the vehicle in question (see attached). However, they both were for Prepaid Maintenance (neither of which offers any component coverage, just oil changes and tire rotations), and both have expired. NESNA does offer a *************** Contract product which includes a certain level of component coverage, but even if the customer had purchased a VSC, it does not cover air bag sensors and modules, as the customer correctly states.

  Since there is no active contract on the vehicle that would cover the component repair in question, NESNA is, unfortunately, not able to assist in this instance. Thank you.

  Customer response

  09/18/2024

   
  Complaint: 22288009
  
  I am rejecting this response because: I am not saying that it was an item that was covered under warranty.  It should have been covered under the seat belt warranty which I had taken the vehicle in for.  The seat belt warranty is a 10 year warranty.  Only after they did a Zero Point Reset did I get the airbag light.  It is an issue with the testing system that caused the light to come on.  If I had not had that issue I could have resolved the Seat Belt light issue and not had any problems.  It was the process that caused the issue.  I feel that since the vehicle did not have the issue before coming into the dealership and was a result of what the steps that they had to follow that it should be covered.

  If I had the airbag light on before I came into the dealership then I would completely agree, but the light came on due to a process that was by the instructions.  I feel that there is an issue with the process and the voluntary recall should be also for 2017 model year cars.  Additionally this issue should be covered by the Seat Belt 10 year warranty as it is a safety issue.  I am going to bring this up with the news channels as well if this is not resolved as it is something that is a major safety issue and many vehicles have shown this issue and the repair to replace the seat and OCS module is too costly when you need to remove the entire seat instead of replace the $50 module.

  My major issue is that it was caused by the procedure that the dealer followed and was never told that it might end up costing a lot of money. I only authorized a diagnostic fee not to reset the system and cause me more problems.  THIS IS AN INFIINTI Procedure PROBLEM.

  I am looking for the entire repair to be covered since I would not have had this issue before hand as the airbag light was not on.  Only the seat belt light was.  Now there is no Seat Belt Light after I cleaned out the seat belt with some forced air, which I should have done before coming into the dealer.  WHY SHOULD I BE PENALIZED FOR A TEST PROCEDURE THAT WENT WRONG WHEN I WAS NEVER TOLD THAT THIS MIGHT HAPPEN?

  
  Sincerely,
  
  ********** *******

  Business response

  10/01/2024

  Good evening, 

  As mentioned prior NESNA is not showing any active contract on the vehicle that would cover the component repair in question.  Addiitonally, there was a comment made that the complaint is to be filed with the manufacture (INFINITI) instead of NESNA. 

  NESNA  unfortunately, not able to assist in this instance.  Please direct the client to call INFINITI Consumer affairs at ************.
  

  Thanks

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying almost a year now to get my gap refund from Nissan of ******, **. Even emailed the owner multiple times with little or no explanation at all. Last I heard from him was he would get to it when he gets time and that was 5 months ago. I have emailed him several times since but no reply at all. Ive never had so much trouble out of a dealership ever as Ive had with Nissan of ******

  Business response

  08/27/2024

  NESNA has reviewed this complaint and will investigate and respond as soon as possible. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩