Reviews
217 Customer Reviews
Review from Sheri G
1 star02/07/2025
Miami store NW 62nd st 31st ave. Very rude assistant manager with no customer service skills
Dollar General Response
02/08/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to her to address her complaint. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review from Amanda J
1 star02/06/2025
The dollar general in Grantsburg wi doesn't not grant coupons that they have posted. The night manger was very rude. They still didn't take the in store coupon down after it was expiredReview from Martha H.
1 star02/03/2025
Horrible store. Dirty bathrooms, possibly never cleaned. No handles on refrigerators, so sliced my finger trying to open door. Rude and mean cashier with name tag Ashley. Unhelpful employees on floor(women no name tag). Saw cockroaches at counter in front.Review from nikita b
1 star02/03/2025
i went here 1 nite within the past 2 weeks and had to call cops, the cashier was messing with me at the check out and the superior Asian girl got involved, they were negative, the cashier said she was from ****** and call me names and other race slurs. the cashier said she was going to steal my cash. she didnt want to serve me and told the sup to do the same.Dollar General Response
02/06/2025
Thank you for bringing this review to our attention.
We have shared this information along with emails we have received directly from our customer with the appropriate members of the Dollar General team. Please know this will be given immediate and appropriate attention.Review from Carlos S
1 star01/29/2025
I bought a phone and a Prepaid card for an amount of money, the problem is that when I try to activate the phone there is no plan for the amount they sold me, the phone company (****) has plans for larger amounts and not the one they sold me. They sold it to me, when I went to buy it the person who helped me told me that if it worked with that amount purchased on the prepaid card, when I exhausted all means to register that card without being successful, I went to the store and they The manager answered who immediately told me that they did not accept returns, I told her, I don't want to return it, I want to activate it like you told me, which she refused, after arguing that it couldn't be activated, she tried and couldn't either, so she sent me to an **** office or call the C.S. so I went and they told me that it couldn't be activated because those cards that the Dollar General sold me were obsolete. This was at the Dollar General in Weslaco Tx. Store #12127 So I spent on a phone that is not activated forcing me to spend more than I need. Terrible customer service.Review from Shawn R
1 star01/20/2025
2324 Decker Blvd, Columbia, SC 29206-2322 Dollar General Twice, the Dollar General at this address took the customer before me and laughed at me when I would not wait. On 1/18/25, the tall African lady laughed and said, "He big mad." I don't think she was racist because I am white, and both times she did this, the customers were black. I just think she should not be working with the public. This happened again on the 18th around 8 pm. I am thinking about getting a lawyer to subpoena the CCTV footage and let the courts figure it out. I called their corporate number, and they said their district manager would contact me within 24 hours, but they never reached back.Dollar General Response
01/22/2025
At Dollar General, we place a premium on customer service. To ensure the situation described will be appropriately investigated and addressed, with the information our customer provided our call center, we have escalated our request that a field manager reach out to our customer to address and resolve his concerns. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve him in the future.Review from Chris E
5 stars01/18/2025
Dollar General has got to use the self checkouts. They are getting busier and register clerks can't keep up. The stores don't have enough room for long lines. I don't even stop anymore if I see more than a couple cars in the parking lot. I loved when I could go in and get what I needed and get out using self checkout. Please bring them back. Our store close to my house is the cleanest around and I'm starting to see where the associates are always stuck at the register. They can't keep things stocked and tidy when always at the register. I understand shop lifting is at a all time high. We can't do anything about that cause we are too scared to stop people that are stealing. We should make examples of the people stealing. I know I don't mind confronting someone I've seen taken something. I'll make it known to anyone I see stealing. Please don't make your everyday shoppers suffer from a few bad eggs. Thanks.Review from Bradley N.
1 star01/13/2025
This store has prices on the shelf that are lower then what they ring up as. The Management said they can not honor the shelf price because it's against their company policy.Dollar General Response
01/20/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to him to address his complaint. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve him in the futureReview from Heather E.
1 star01/02/2025
The store does not have ****** ********** or ebt in their store and to be quite honest they've embarrassed me in front of other customers. The female manager not only made me feel like crap to the point I left the store crying. I didn't ask to be poor and disabled. In fact I have a bachelors degree in criminal justice! I did everything right but ended up disabled! So I'm really sick of being treated like crap because of it. I will NEVER shop at another DG because of this!Dollar General Response
01/20/2025
At Dollar General, we place a premium on customer service, and we apologize for the delay in responding to this review. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to her to address her complaint. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review from Jennifer M
1 star01/01/2025
Dollar General in Creston Ohio I have called the headquarters four times to make complaints flo that works there in the mornings and older lady is rude she has ripped cards out of peoples hands called my husband a ***** told my autistic son to shut the * up. I’ve seen people cuss her out she is worst and rudest nothing is done if she’s smoking she’ll tell you to wait. Today me and 14 yr old went there for him to get game card he had his money folded in half she stared at it and with attitude said REALLY! It hurt my son‘s feelings and embarrassed him. I told her everyone in this town is tired of her being rude and reminded her of everything she’s done and of course, she kept denying it. The manager walked right by us and didn’t say anything as I was telling her offDollar General Response
01/06/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to her to address her complaint.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.
We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.
Customer Review Rating
Average of 217 Customer Reviews
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