Reviews

I would like to express the mistakes that I made when do business with jones .On October 10th of 2024 I purchased a used 2013 ***** s60 t5 sedan. The price was only $8,000. After taxes and dealer fees the car was almost $10,000. The salespeople seemed upfront and honest. I was verbally told that it was a solid car with no issues. Trusting them was my first mistake. My second mistake was not realizing how high the dealer fees were and I did not purchase the warranty. I had a limited amount of money.After having the car for 10 days, it began lurching upon takeoff. Having this experience with ****** in the past, I changed out the o2 sensor. This solved the lurching problem. About a week later the car started to lose power on exceleration. Then I used a code reader to find that there was a misfire in cylinder 5. This prompted me to change the spark plugs and coils. After the repair the problem still procesed. The next step was to replace the fuel injectors. This did not correct the problem. At this point I ran a compression test on the engine. Cylinder 5 showed zero compression. This is where I needed help. After talking to a few macanics the concesses was that the car was not worth the cost of the repairs. I have already spent over a thousand dollars in repairs. Putting me in for over $11,000 for this car. So I emailed Jones hoping for some compassion. This was my third mistake. I was offered $1,000 as trade in value. I do not know finances for the average family. I do know that a $10,000 lost will negatively affect my family in everything from Christmass, to birthdays, to daily meals.I realize that Jones has no legal obligation to help. I also realize that their actions shows poor business practices and a low sense of community and morality. Be very careful when dealing with Jones auto. They are out only for themselves.

WORST EXPERIENCE EVER.would never attempt to do buisness with Jones ************** Worked with salesman on phone and agreed on a deal and was done. My bank already sent check. Get to Humboldt Chevrolet to pick up new vehicle and they tell me and my wife who is 7 months pregnant after we drive 2 hours to pick new vehicle up that they was going to add ****** dollars to deal because and one of there manager said my truck I was trading had transmission problems and I told sales man I have proof that I just put a 7500 transmission in the Truck. Unbelievable,,,,,,,

You sold a 2016 gmc **** denalli to my grandson he bought an extended warranty on power train the internal high pressure fuel pump exploded causing numerous damage and now they say it's not covered and they gonna charge him nearly $12,000 to fix this truck this is not acceptable for a truck that cost right at $49,000 this truck is a lemon and I will tell everyone and spread the word !!!!!!! I'm reporting to the BBB

I purchased a 2018 Chrysler Pacifica Minivan from the very beginning for my job as a mail carrier. I told the salesman what I did and that I was going to trade a 2014 RHD Jeep Wrangler and a 2019 ***** Sonic. I said that I needed a bigger vehicle for the packages and that I was about to have back surgery and I needed a more comfortable vehicle than the jeep. He said that it was great that they offer a "Lifetime Powertrain Warranty" and this would be great for me! I said REALLY? He agreed. He knew what I was going to do with the vehicle, I never kept anything from them and never lied. Fast forward 6 months and the van starts to get warm when I drive it. I take it back after practically begging them to look it because I am about to go back to work and I need my van. They tell me that the 1st cylinder is leaking and has warped the head. They will have to get the adjuster of the **************** to come look t it. After it sits for 3 weeks, they finally tell me that they have denied the claim due to i deliver mail and it voids the warranty. I never kept that from them and the salesman knew I delivered mail and that was its use. Now the general manager will not answer my emails or calls and the customer relations manager will not take my calls. I am stuck with a ****** van that is needing ****** of work and they are not going to cover it because they say I used it for deliveries. Yes, I did but from the very first minute I spoke to them they knew what I was going to do and he kept reassuring me that it will be covered. I even saw that same salesman this past Wednesday and told him what was going on. He said, oh no they are going to cover it. Then 4 hours later I get a call and they say. No, they aren't! If I tried to hide this from the very beginning it would be different. I never withheld this from anyone and their salesman is the one that kept shoving the "Lifetime Powertrain Warranty" down my throat. I would RUN from any and all car dealerships affiliated with Jones!

I bought a car and they are the worst company I have ever dealt with. They sold me a car on June 4, 2022. They told me the car needed an alignment and they would fix it the following Monday. It didn't need an alignment, it needed a speedometer cluster and nor did they tell me it was a ******** car. This is what they told me later. I wouldn't have ever bought a ******** car. They told me the reason the temperature was in celsius is because it needed adjusting and they would adjust it. It took them until November to put a speedometer cluster on it, They put me one on in Kilometers and I cant read it. It didn't have a speedometer in Kilometers when I purchased it. When I picked the car up the miles were rolled back. They told me it still needed a new part. That was on November 29, 2022. Now I can't get anyone to come to the phone and I have driven up there it seems like a 100 times. I am frustrated, overwhelmed and upset. I am a woman who didn't understand cars and they took advantage of me.

Sold me a ********************************************************************************************************************** the shop Ill never deal with them again they want even swap me for a different vehicle I would rather spend my money elsewhere dont even want to swap it out now