Reviews

Other reviews made me hesitant to start but I gave them a chance anyways bc I can't exactly afford a new car. I emailed the seller to ask about a car priced at $1,900 to see what issues it might have and they changed the price to $19,211. It seems like it was just a lure to get you in. I pointed out that I noticed the change and they claimed it was a rare occurrence but after the other things I read, I doubt it. Still, I gave them the benefit of the doubt to ask about another car in the same price range and they said it was a cash as is car, which is not listed anywhere. They also claimed to not know what issues it had. I can understand if there might have been a mistake with the pricing, but I feel like the methods were underhanded and sketchy.

They make the car buying process a nightmare with all the lies and awful excuses. If you want to be laughed at or belittled because you know what you are talking about when purchasing a car, Serra is the place to go (NOT)! Luckily they had THE car or I would have gone elsewhere. Always make sure you have financing before going to the dealership as a backup option. Make sure you ask to see the call sheet from the bank as well. Most of the time, they are adding points to your interest rate so they get a bigger kickback from the financing bank. I also learned that if one bank offers you a 9% interest rate (even with their points added) they aren't going to offer you the best rate they have been offered. We negotiated rates on Friday and the best they could offer was *****%. I asked for the call sheet and low and behold they sent me a new rate offering *****% (side note, this call sheet was time stamped AFTER he gave me the *****%)... Wow, what savings! When I went to the financing office he (J******** C*x) let it slip a bank offered less than a 10%, but with his 2.5 point leverage it wasn't a better deal for me in the end. So therefore he wasn't going to sell me the car because that affected his commission. We showed up Saturday to talk to the ** to figure out why the finance manager wouldnt let us purchase a car with the best interest rate we were offered? He wanted to get right on it and see what was going on... Super helpful right!? You would think so! Of course he came back with an even better rate this time! But, to get this rate, I needed to increase my term from 36 months to 48 months...?? Keep in mind that we are putting $10,000 down on a $20k car. I've lost count of all the ??'s at this point, but I do notice that the time stamp for this call sheet from Leaders was BEFORE they submitted and presented me with the *****% interest rate! Needless to say, by the time we left the dealership, there were no big smiles or an invite back (even if the feeling is mutual).

Sorry place to buy a vehicle they sold me a vehicle and it had problems the very next day and they keep giving me the run around they have sent me back and forth to places to get it fixed and still ain't fixed and they are trying to wait till my warranty runs out and stick me with a brand new broke down car they are liars and crooks