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          Business Profile

          Used Car Dealers

          NickaJack Motors

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            02/10/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 12/09/22 I went to Nickajack Motors LLC. I traded in a 2001 Chevorlet S-10 with an additional down payment. For a 2017 Hyundai Elantra SE, which I accepted to finance. The Hyundai Elantra is covered under Warranty. Less than two weeks of driving this vehicle I started to have mechanical issues. 1.) After the first week the vehicle overheated on the freeway. After taking it to Nickajack Motors LLC and addressing the issue, the mechanic apparently fixed a leak in the radiator hose. 2.) On the 3rd week the same issues occurred. I returned again and they had the mechanic work on it. 3.) After getting the vehicle back same issue. I took the vehicle to a local mechanic. He informed me the radiator itself was leaking, the thermostat needed replaced, and the fuel rail was leaking on the engine. He informed me the fuel rail leaking onto the engine could’ve put mine and others life’s in danger. I immediately returned to Nickajack Motors LLC with the vehicle and explained the multiple problems and expressed how these issues put mine and other’s life’s in danger. They took the vehicle in for a few days day do repairs. 4.) Shortly after January started I continued to have overheating and returned for a fourth time for them to resolve the issues. They continued to have the vehicle worked on for more than two weeks. A few days before now more issues have occurred. I went back to Nickajack Motors on 02/08/23 and attempted to go ahead and trade the vehicle on for another. The dealer said I didn’t have the right documents so I returned 02/09/23 with said documents and the dealer was not there. Other workers there said he would be back shortly. After waiting an hour he finally arrived. I tried to inform him and he completely ignored me so I waited for another 30 mins and nobody addressed me at all. I cannot continue to drive and pay on a vehicle that they sold me with pre existing issues and they are obviously taking no action to solve this.

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          BBB Rating & Accreditation

          C

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          Contact Information

          4858 Main St

          Jasper, TN 37347

          Visit Website
          (423) 454-2850

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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