Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 02/22/23 We had a new driveway added to our property. On 06/30/23 I contacted them to let them know that we had a couple of problems pop up that included cracks in the pavement, settling as well as it appears that either the pavement has settled or the asphalt was not laid in a 3 inch depth as promised in the written proposal. The work is supposed to have a 1 year warranty. I contacted them on 06/30/23 through their web site and have not heard back from them. The work was paid in full on 02/22/23. Since they have not responded I need help fixing my driveway.
Business response
08/10/2023
Company states they will be in contact with customer.Customer response
08/10/2023
I have not heard from them.Initial Complaint
08/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Had driveway paved. 36,000 dollars. Called within the year warranty about 2 spots that had sunken in to become holes. He came out to look at it and actually told me this must of happened because a large truck must have done it. I have a pickup. He said it didn't falkl under warranty but would fix them for 3 thousand dollars.Business response
08/17/2022
Business Response /* (1000, 5, 2022/08/04) */ Driveway was done over two years ago you only had a 12 month warranty also you had a new roof put on the house that you admit it that you had done less than a year of the payment being down that caused the damage in your driveway Consumer Response /* (3000, 7, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) there were no heavy truck traffic. I called him within the 12 month warranty. He blamed it on trucks whether ups or fed ex driving up the driveway and literally stopping for minutes in a spot which was ridiculous. The roofing people had nothing to do with it as the biggest truck they had was a pickup. The 2 spots that need fixing probably didn't have enough base under them or less than enough asphalt. Business Response /* (4000, 9, 2022/08/05) */ How did they get the old roof out and the new one in Consumer Response /* (4200, 11, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didnt..we kept it and stored it behind the garage Business Response /* (4000, 15, 2022/08/09) */ Mr. called respond to customers rebuttal: The weight of the material weight to much for the driveway to handle. Also it take over one year the asphalt to cure out.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
proposed removing existing paving, grading to solve water in garage problem and replacing asphalt. Start time scheduled 0800 2 May 22. Two crew members showed up and sat in front yard until 1430. Trucks with equipment showed up. Rubble from New sewer line was loaded. No grading and no pavement removal. The crew paved over existing pavement. I was told by the equipment operator that even though the 811 locators report stated a gas line was 3 feet deep he did not trust the report so pavement could not be removed so no grading. Crew went ahead and laid assault. Result was exacerbated water infiltration in garage and a flooded HVAC unit which will have to be replaced and damage to wood furniture being stored. Albert in the mean time rather than suprrvising his crew was attending his son's sporting event. Additionally, the wash out plug for the new sewer pipe is now under asphalt instead of a sleeve installed as per the work plan.Business response
05/18/2022
Business Response /* (1000, 5, 2022/05/10) */ We went out today and fixed all issues also my son was doin chemo treatments not at a sporting event Consumer Response /* (2000, 7, 2022/05/11) */ I misjudged totally and have apologized to , the owner of AAA Paving. It is difficult to defend your wallet and reward businesses of high integrity under current circumstances. AAA Paving returned yesterday to perform spectacular work under more favorable conditions than existed last week. and his staff are indeed high achievers in the "best of the best" category. Please do not pursue this complaint any further. Most sincerely,
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.