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          Business Profile

          Photographer

          Inca Photography

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            08/28/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            We hired her for our wedding photographer. We agreed and both signed a contract. She broke the contract by not delivering the pictures on time. After the breach of contract, we attempted to create a line of communication to find out any new information on the delivery of our photos. And we were given a weeks worth of silence after daily attempts through multiple lines of communication. We eventually were able to agree on a new date of delivery, which was also not met. After more days of silence, she finally communicated with us and requested more time. After not explaining what happened with the two previous deadlines. To avoid any further conflict, we requested and were given the unedited photos and her promise to deliver what we paid for at a further date. This means we are likely going to have to source another professional to finish the job. It should also be of note that our request for any refund was denied with reasoning of $0 liquidation on the businesses part. She has been completely unprofessional and very rude to us. We had to reach out for days before hearing anything from her. It has been such a stress and anxiety for us because these pictures are so important, they are our wedding pictures. Having veery little to no communication on her end was hurtful and unprofessional.

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          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

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          Contact Information

          2403 Browns Mill Rd

          Johnson City, TN 37604

          Visit Website
          (407) 969-9168

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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