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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought $11,000 worth of furniture at Bill Cox. 3 of the drawer pull handles on the bedroom suite have broken. The manufacturer says the pull handles are no longer available. I purchased 3 replacement pull handles from a 3rd party web vendor. I asked them to reimburse us for purchase of replacement pull handles. They said “no”.
Business response
07/11/2023
Company states that this furniture is 10 years old and they do not buy third party parts.Customer response
07/13/2023
Complaint: ********
I am rejecting this response because:
Furniture handles are not a “wearable” item and should never break during normal use. The furniture handles in question are of a poor quality.
Sincerely,
***** *****Initial Complaint
10/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased three Bar Stools they were over eleven hundred dollars total. Had them six months and they fell apart contacted Bill Cox about the issue after a lot of back and fourth they had them repaired. I asked them about what we would do if this happened again. They said we will see when that happens and now they will not respond to me about the same issue. The bars stools have fell apart again. I purchased these from them because I thought they were a reputable store guess I was wrong. Hope you can help me thank you.Business response
11/27/2022
Business Response /* (1000, 7, 2022/11/04) */ We at Bill Cox Furniture have been very helpful to customer. We took her three stools in and repaired them. The issue is not a manufacturing problem but in proper use. Customer does not have an issue with all three barstools as stated just one stool has an issue again and we are in process of repairing for customer. We feel that we have been more than helpful with customer and repaired them at no cost to them. There is no warranty from the manufacture on the stools so as a courtesy we have repaired the stools several times at no cost to them. No refund can be given on item.Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 26 2021 my wife and I purchased 4,176.00 dollars worth of furniture from Bill Cox furniture.Two power recliners a sofa and a sofa table.Shortly after delivery of the power recliner the motor went out rendering the recliner essentially useless.After multiple calls to have someone come and repair the recliner with no response I reluctantly called the manufacturer Flexsteel who told me I needed to contact the retailer,I explained that we had on several occasions with no response.The customer service rep then contacted Bill Cox who then told her that they would send somebody to the house.After an extended period time when nobody showed up I once again called the factory rep.This time they finally sent a tech to the house who said the motor was shot.This is approximately four months after the recliner broke.He removed the motor and said he would order a new motor.This was in early December.We have since contacted in person a Bill Cox salesperson who said he would contact the tech and reach out to us.Nobody called.I have since contacted the factory rep who couldn't believe the issue hadn't been resolved.The rep once again called the store and assured us we would be contacted.They haven't and at this pointI don't believe they will .So much for buying local. Please help us.Business response
03/22/2022
Business Response /* (1000, 5, 2022/03/01) */ In response to customer's complaint. We are very sorry for the delay in being able to complete the repair on his recliner. Our service tech has been out to the home and did order the part immediately after returning from his home. We are sorry that the parts have taken so long to arrive but shipping of parts and goods are taking 4-8 months at this time. His parts have arrived as of this morning and we will be in contact with him to complete the needed repair. Again we are sorry for the delay in receiving parts but this is something that is out of our control.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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