Complaints

• Initial Complaint

  12/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 3-16-22, I paid Spring-Green via credit card $319.01 for four weed/fertilizer treatments. First application of weed killer occurred on 4-20-22. Contacted owner Jimy White on X-XX-XX to request a refund of the balance of $239.26 because I wanted to cancel his ineffective service. (Weeds spread after the first application of his ineffective service). I was told I would receive this refund within a month. That did not occur. I made several subsequent calls to request the refund which was never received. I made calls and left messages on his voice mail to request the refund on 6-7-22, 6-21-22, 6-24-22, 7-25-22, 7-29-22, 8-1-22, 8-2-22, and 8-17-22. I just want the balance he owes me ($239.26).

  Business response

  01/10/2023

  Business Response /* (1000, 7, 2023/01/05) */ Contact Name and Title: Jimy White Contact Phone: XXX-XXX-XXXX Contact Email: ******@spring-green.net First allow me to address the delayed reply. We have been closed for the holidays and weather. We came back to work yesterday (1/4) to find the first BBB letter in our PO Box. Per the BBB log the second notice was mailed out 12/28 and has still not been received and today is Jan 5th. Secondly, the statement that our applications were "ineffective". I have to say this get me every time. A new client is explained that this is a 2 year process and along that 2 years you will see progress but it will not happen over night. I explain this is complete detail to every single client personally to establish expectations as well as make sure they know what they are getting into financially before this process even starts. Third, the call log and refund. The last known contact I had with Mr. **** was 4-5 months ago when I called and left him a message about his refund being mailed and had been cashed already. I him to confirm and let me know. I never heard another word about it until yesterday. Upon getting this complaint I called Mr. **** to talk thru all this. I actually called him before logging into the BBB website to view the actual complaint. After figuring out what had gone wrong I hand delivered a check to the **** residence a few hours later. Lastly, the cashed check. Turns out this is easily explained. I had cut 2 checks the same week for refunds, one to Mr. **** and one to a 3 year client that was moving to South Carolina. With both of them having the same size lawns and on the same round the checks were the same amount. Was this a mail issue? who knows but had Mr. **** just called me back after my message I would have made sure this had all been resolved. Consumer Response /* (2000, 9, 2023/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Jimy White FINALLY responded to my repeated requests (via phone calls & email) to refund the pre-paid amount for lawn service for summer 2022. I NEVER received a check from him & therefore could not cash a check that was never received. I left a voice message at his number indicating that no check had been received to date. If one had been cashed, someone committed forgery and fraud. To avoid the "check is in the mail" answer (used previously), I requested that the refund check be delivered to my address. This check was delivered to me on 1-4-2023, and was deposited in my account on 1-5-23, o far without any notice from my bank that any problem exists. I will never recommend this business to anyone.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Cust#XXXXX Spring-Green Lawn Care of Knoxville, TN and its owner-operator Jimy White has not responded to any of our phone calls or email since we decided on July 6th, 2022 to inform the business of canceling the remaining unserviced one-year prepaid services for lawn care and irrigation maintenance. We have a communication problem with Owner Jimy White. He and his staff do not return messages in a timely manner for simple inquiries. TIMELINE 3/15/22 - Met with Owner to sign up for lawn care service; 3/16/22 - Dated $615.13 payment check sent for prepaid 1-year lawn care services; 3/24/22- Early Spring lawn care treatment serviced by Spring Green Tech Kena; 3/28/22 - Owner and PJ drop by in response to our complaint of damaged drain pipe. Told us to expect a lawn treatment every 6-8 weeks. Early May - We made inquiry on Irrigation maintenance pkg, informed that Jimy was out sick; Mid May - Made more inquiries of irrigation pkg and asked about our next scheduled lawn treatment; sometime later, Owner responded with answers to our questions for irrigation svcs; We were told that they were very behind on lawn treatment service visits (due to previous month's inclement weather) and playing catch-up this month; 5/20/22 - Phone transaction made via $266 full credit card payment for 1-year Irrigation Maintenance Services; Last week of May -Bad phone conversation with Jimy accusing that we leave too many messages; 6/02/22 -Owner does quick initial irrigation assessment (in rainy weather) & unnecessarily cuts back our programmed watering time for every zone; 6/4/22 Owner performs overdue 2nd lawn care service("Late Spring" treatment) over 10 wks after the 1st lawn treatment; EarlytoMidJune - Excessive heat damaging weather; 6/27/22 -1st Lime treatment applied; 7/5/22 -Spoke to Owner about making sprinkler head amendments;7/6/22 Jimy makes unannounced quick visit to assess sprinklers - no changes; says he's DONE with us; Emailed SpringGreen request est. Total Refund $696.93

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩