Reviews

This company racist I work for them they verbally abusive and mistreat black employees the even stole my money. Email bellow Hey Ronald The manual check that was mailed was your final hourly draw check. Final commission calculations take place after the full 181-day chargeback period has cleared on all tendered sales. Your last day with Cellular Sales was 1/14/2025 – six-months from that date is 7/14/2025. July commissions are received and processed in September. This means that your final commissions calculation cannot take place until September 2025 when we process July 2025 commissions. Anything positive left over after the chargeback period will be remitted to you with the 9/15/25 payroll via direct deposit. You can update your direct deposit information in PlanSource. Please email payroll

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Verizon uses false advertisement, is dishonest, and does not keep commitments. They said "you may trade in ANY phone" when they should have said ANY SMART phone" in bold written advertisements. After spending over 8 hours talking to thier Phillipino service center, with no less than 8 dropped calls, which they only once called me back even though I asked them to call me back if the call was dropped on each call. They finally corrected my bill based on promises given to me to waive certain fees, and also give me inconvience credits, and I accepted the offer. Then just a few days later I got a bill for the original amount once again and I spent another half of a day(4+ hours) and 3 dropped calls with the Phillipino service center (I hate to call them a service center, because they gave me very poor service). They agreed to reduce the bill by the promised line fees, but refused to honor the inconveinence credit of $120. I would have gone back to T-Mobile in a heartbeat but we had allready got the 3 new phones and ported the lines over to Verizon. If anyone from Verizon reads this report and wants to see the report they can look at the case # ************** and give me a call to make this right. I have all phone logs, employee names, some employee numbers, to back up everything I have said. All cell carriers are notoriously bad, but Verizon is the absolute worse.

Thank you for providing details surrounding your experience with Verizon's Billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

I was told I would get a 75 inch tv with my purchase of a samsung phone in early December 2024. I never received any information on this after the fact. I had to call multiple times for a hours a time. To finally tell me today that the person on the phone that completed my sale was wrong and I am denied for getting my tv. I have a had another issue with Verizon at the same time with their home internet, the plan i purchased included a wifi extender. It took me over two months to get it after many other phone calls ar hours at a time again. They then sent me the wrong device after months. I just finally got the correct one a couple days ago. I have been with them for over 13 years and this is the worst experience I have ever received.

Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

I have been a customer for more than 20 years! When we upgraded in September we were promised a senior citizen discount of $20 per month. I have filed with Verizon customer service more than 5 times. No response! The upgrade was done in Portsmouth NH. This is not right. Can I make a complaint to BBB?

Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

In August of 2020, I changed my business cell phone accounts to Verizon. It took a total of 4 days to complete this due to the untrained staff and the incompetence of the management team. I was told my bill would be $180.00 per month. Since that date, I have been charged over $600 a month and forced to pay this bill as they promised to remedy this issue. Last month, I was informed by a staff member at the Lawton, Oklahoma location that my account had 4 unauthorized devices attached to it, including two brand new Samsung tablets and two brand new iPhone 16s. I did not authorize any of those products that were stolen from the store and added to my account. I was told the previous manager had done this and was fired for his criminal acts. I was told my another manager he would correct this issue after his many apologies. He did not correct anything. Today, all of my business phones were disconnected and I was told there was nothing anything could do unless I paid $1068.00 to get the service restored. The management stated once I had the service restored, they would attempt to resolve my billing issues. I refused to pay yet another bill that I did not incur. I was forced to go purchase another phone and lose my cell phone number I have had for over 25 years. I have attempted month after month to work with this horrific company who refuses to correct their own serious internal management issues. I highly recommend those reading this do not use this company for any phone service, especially business owners. This location should be shut down and a criminal investigation should take place. They take great pleasure in scamming their customers even though I have a written transcript with them admitted it was their problem, apologizing and agreeing to change my bill to the $180 per month. I will be contacting our local authorities and legal counsel to settle this breach of contract in a court of law.

Thank you for providing details surrounding your experience. It appears that your experience did not take place at a Cellular Sales location, but rather at a Corporate Verizon store location. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

Very informational answered all questions and concerns. Made sure we were comfortable with our upgrade.. cellular sales in Fort Wayne is fantastic their service people are great! Tim took very good care of us and will be sure to recommend him and be back to work with him if and when needed in future

Cellular Sales appreciates your feedback. Thank you so much for taking the time to provide us with details of your in-store experience. If you would like to provide any additional details, please feel free to contact us at 1-877-851-0649.

Verizon will not adequately explain rate increase despite a chat and phone to local dealer bardstown Rd Louisville KY

Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

this company i think scams customers as soo as you go in to get a phone card STRAIGHT TALK i was trying to by at walmarts when to verison empoyees jump right me with there deals i told them no three times,i am 80 percent hearing lose and disabled and i told them that.they still trying to work a deal on me,promational free month free! so i let thet go at the end of the deal after telling then 3 times know!so they put my phone with there information!as far as i am concerned they ruin that phone,my son bought for me from straight talk 99.99 plus a 45.00 card that was i was trying to get when they said they can do a 50..00 deal for promation by that time i am getting confused,so my one bill for the free month was 67.00???then they sent va biil for 185.65 an d today they sent one for 150.65 what the heck!!!i went to cazenovia branch and they go to a corporate branche on 3433 cerie blvd in syracuse ny so i did they said to walmats where you bought it.thats 3 locations and they said call verison because they can not do anythink because thy cannot get into my account ! so iam writing to you after traveling 40 miles from my place in erieville on a saturday huh.also i told them i do not get a signal where i am.i have to drive up a large near the look residence to get a signal.i am thinking embesament.50.00 is not 67.00 or 185.65.so said if i do not pay it will be on my credit!!!!!!!!! and on it is a disconnect warning to pay additional cost and early termination fees.quite a business to theaten customer which i did not care to be.a costumer.i thinking of my attorney monday or tuesday!

Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

The company scams its customers I was charged a $45“phone set up fee” on each of the 5 devices that I purchased. 1 of the phones was set up in the store (which I said I’d do at home and the agent said we can just do it right here without mentioning there would be a charge for that service), the other 4 boxes were never opened (3 were mailed by the store to my sisters house, 1 came home with me). I checked multiple times before charging my card with the agent to make sure I knew what I was being charged for. He said “regular sales tax and fees.” We looked at the contract on a small pin pad screen and he said “this is everything we already covered” as he scrolled it down to the bottom and then said sign here. I asked for a print out of the receipt and saw all of these extra charges for services I never received. They would not refund me the extra $225 that they charged me. I imagine this is how the agent gets paid. It is completely taking advantage of the customer. This was it disclosed to me and I can imagine many people have experienced the same thing and didn’t even know it.

Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at ***************