Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Moving Companies

Fox Moving & Storage of East Tennessee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

11 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Bill V

    1 star

    11/06/2024

    Items when missing from my home when they were moving items. After I discovered this I contacted the company for information. They were aggressively defiant of my information and basically implied that I was fabricating the loss. They also implied they had never had any accusations similar to mine made in years. After the conversation I looked up the BBB report and found they have had 10 complaints in the last 3 years and 5 in the last 12 months. The most recent of those from 05/20/24 included items that has gone missing during the move. I wish I had check this company out before I hired them.

    Fox Moving & Storage of East Tennessee Response

    11/07/2024

    Nothing could be further from the truth. This customer made the accusation that our men stole over 100 baseball cards from him when they had other contractors on the property as well. We respectfully asked them to file a police report and we would cooperate with the investigation. We do not take theft claims lightly and have zero tolerance for theft. To date we have not heard from the police, only this review from the customer.
  • Review from Unhappy customer W

    1 star

    02/15/2024

    Worst move experience. Was quoted for services that were not performed. 2 pieces of furniture were ruined, 3 large gauges in my brand new home walls, they left 2 bags in the driveway, sodas in the garage and left my doors open when they drove off. My furniture did not have any blankets to protect it. Had the most unprofessional talk with the “supervisor” who sold me on the services. Rude, would not answer my call about claim and did not provide the services agreed to and paid for.
  • Review from Angela K

    1 star

    02/11/2024

    Didnt complete the job they were hired for & paid to do. Left pieces of furniture in old place that was supposed to be moved as well! Still cant find hardware to my dresser mirrors. Took 2 of my friends with trucks to complete THEIR job, unacceptable! Notified Jose as well, more than once. Were defensive about complaints & everything was somehow my responsibility..no it isnt. Believed them to be a good & honest company, one that I could trust! They had moved me several years ago..it went well. NOT this time though. Attorney to be involved now. DO NOT USE!
  • Review from Jeff S

    5 stars

    01/31/2024

    Did an excellent job. I needed boxes and they provided they did not mess around and milk the clock I would hire these guys again.
  • Review from Mark A

    5 stars

    10/22/2023

    Fast, friendly, professional and hard-working! We had Tyler, John and Martin on our team and they were extremely professional and easy going, despite having to move heavy furniture up three flights of stairs. I couldn't have asked for a better experience and will definitely use these guys again!

    Fox Moving & Storage of East Tennessee Response

    10/29/2023

    Thank you for your business and kind words!
  • Review from Louise B

    5 stars

    07/08/2023

    Great communication from beginning to end. Accurate quote. Great moving crew! Highly recommend!
  • Review from Lori E

    5 stars

    07/05/2023

    A professional, friendly organization from start to finish. Danielle radiates warmth. She will charm you with her hybrid Aussie/Tennessee accent. You will quickly find yourself dealing with a highly competent, knowledgeable individual in full charge of her domain. She will quickly dispatch a team member to work up a fair quote with a detailed explanation. Were they the cheapest quote? No. Were they the most expensive? No, they weren't that either. What they were was reasonable, fair and honest. Our move was not the easiest either. So much stuff, lugged down a long hallway to an elevator, down to a crammed parking lot - then a 500 mile drive. The truck only contained our stuff. We didn't share the truck or crew with any other families. Dante led our crew. I didn't get to meet all the packers, but they did an excellent job. Not one item was broken. Dante and Corey were the crew to drive and unload. They are ninjas! They maneuvred big, heavy furniture like the pros that they are. They put together a very intricate king size bed unit that would have made other grown men cry. (After disassembling it to lug & load.) They were finished in about 3 hours. They placed the furniture where we wanted it and the boxes where we could easily get to them to unpack. They were friendly, respectful and patient the entire time. Great guys! Fox Moving and Storage is an excellent company. They treat you like you matter and they truly value your business. Just a GREAT experience!
  • Review from Donna C

    5 stars

    06/20/2023

    This was our first time using Fox and it was AMAZING! All of our belongings were wrapped, numbered and packed away with care. These gentlemen were fast and fabulous.
  • Review from A. J.

    5 stars

    04/10/2023

    I had a great experience with Fox Moving. The men arrived a few minutes early and were ready to work. The entire move was quick and seamless. They were professional and careful with my belongings. Great experience!

    Fox Moving & Storage of East Tennessee Response

    04/11/2023

    Thank you for your business and kind words!

    Customer Response

    04/11/2023

    Kenny and crew were awesome! Definitely recommend!
  • Review from Denise L.

    1 star

    07/15/2022

    I had numerous items stolen. I tried reaching out , nothing was done .

    Fox Moving & Storage of East Tennessee Response

    07/15/2022

    With all due respect. If you feel that our men have stolen your belongings you need to file a police report. We will cooperate with authorities and the investigation.

    Customer Response

    07/15/2022

    I reached out to police department in Knoxville , they said they cannot help, They said to get an attorney. I see you have done this with others before on your reviews .I will be fighting this > I want all my items returned . Yours Truly Denise *******

    Customer Response

    07/15/2022

    I have reached out to Knoxville Police Department and there's nothing they can do I see you have done this to others . I want my items returned. They were on your truck when you left my old house in Tennessee. When arrived in Florida they were missing. Denise *******

    Fox Moving & Storage of East Tennessee Response

    07/18/2022

    You would need to call the Cocke County police department because your belongings were loaded in that county. Knoxville police doesn't take theft accusations on moves not originated in another city/county.

    Customer Response

    07/19/2022

    I did reach out to Cocke County Police Department. There is nothing they can do . I see your company has other customers missing items too .Yours Truly Denise L.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.