Complaints

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My move was on January 27th. The movers were 30 minutes late. They made numerous inappropriate comments during the move such as "well we aren't furniture installers" within my hearing. I paid for 2 trucks and 4 men to save time and money but neither happened. I was quoted $1,700 to $2,200.00. I was moving from a 3 bedroom condo and had sold a lot of my furniture before moving. I was repeatedly asked if they had to move things. Yes, I am paying $3k and asked for two trucks, I don't want to have to come back and move things later. They left numerous boxes, and other items behind necessitating 3 trips by me after the move to get what they left. But the worst thing is that they intentionally did not assemble a child's bunk bed in a safe manner. They set the bed up to look as though it was fully assembled but in reality they had lost the screws (which I still don't have). They left out numerous screws, didn't tighten screws and/or put the screws in the wrong holes. They then just left it that way without telling me anything was wrong with it. The next day my 5 year old niece fell out of it due to the top railing not having a screw in it at all. After that we discovered all of the missing screws, etc. They put a child in danger. If a bigger kid had been on the top bunk and fallen through onto one of the younger kids they could have been badly hurt or killed. They also did not put the support beams on another bed so that bed would have over time also collapsed. They intentionally damaged by stuff as I still do not have all of the screws for 2 separate beds and will have to pay to have someone repair the bunk bed or replace it to feel as though kids are safe on it again. I do not trust 2 men and a truck to the do the repairs. They put the kids in a very unsafe situation. They also charged me extra for time to supposedly put the bunk bed "together" while leaving it without screws/as a dangerous structure in my home without telling me while charging me to leave it that way

  Customer response

  02/10/2024

  I just tried to put the support beams that were left off of one of my beds on and discovered they have taken a bunch of screws for that bed too, just taken them. They literally stole 2 beds worth of screws. Just took them. They could at least have had the decency to leave the damn screws so we could try to fix what they didn’t do. But they didn’t. I guess to try to hide they didn’t fully put stuff together, they took a lot of screws for two different beds. They have literally left two of my beds useless. These beds cost $2k or more each and they were perfectly put together beds before these guys came into my home and now I have two messed up beds both of which are missing multiple screws. This is crazy.

  

  Business response

  03/28/2024

  Our management team has been in communication with Jodi regarding the complaint mentioned.  We apologized for the inconvenience that was caused and the injury to the child in question.  We then offered to have our Operations Manager to come out and fix the bunkbed properly by also offering to replace the missing hardware to the bed.  During the initial visit, Ms. ***** declined the Operation Manager's help upon his arrival to her home due to continued concerns and frustrations which were valid.  We then attempted a second visit to which we were able to fix the bunk bed and her bed. Prior to the Operations Manager leaving, she did check to insure the beds were sturdy and safe.  We also refunded the customer $400 back to her.  This matter has since been resolved between both parties.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They moved a small household to my new house on June 15, 2023. The two employees were extremely unprofessional and rude. They deliberately and against my explicit instructions, drove their heavy truck across my lawn making deep ruts. I was present at the time and repeatedly yelled to them to stop the truck. I was a few feet away, and their window was open, so there is no doubt they heard me. The driver refused to stop and caused even more damage. After completing the move, they threw a bag of fast food trash onto the street in front of my house and refused my instructions to pick it up. They swore at me as they drove off. I immediately contacted Customer Service. I insisted that the damage to my lawn be professionally repaired. They failed to have the damage to my lawn professionally repaired and have not compensated me for the damage they caused.

  

  Business response

  08/30/2023

  We have spoken with ****** ***** an explained to him that none of the local landscapers were willing to repair his yard due to how small the damage was. The customer refused to let us on the property to fix it (all that was required was for us to rake it or use a leaf blower to fluff it up again. Which is what one vendor said would be all that needed to be done). 

  Our office asked if he knew of anyone that could repair the damage so we could reimburse him and he said no. Then the customer demanded a $400 compensation, but our CSR notified that she could not guarantee that from the owner. The process had been slowed due to it being the busy season for moving and our office being being short-staffed. 

  We have notified our owner ***** of the customer's demands. It's to be noted we did not move ******, we had just moved someone else into his home so the damage claim falls under someone else's name.

  

  Business response

  09/27/2023

  Our owner has been made aware of the misspelling. He will print you out a check this afternoon it will be mailed or you can call us at (865) 330-0003 to schedule some time to pick up your check in person. Thanks. 

  Customer response

  10/04/2023

  
  Better Business Bureau:
  
  I received a new check from Two Men and a Truck today.  With their assurance that the responsible employees have been terminated and having received fair compensation for the damage they did to my property, I am satisfied and consider this matter closed.

  Thank you for your generous assistance with this unfortunate matter.

  Sincerely,
  
  ****** *****

• Initial Complaint

  02/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The movers were extremely careless with my household goods and didn't provide any runners for the movers to walk on in the homes for a rainy day. Many of my items were dropped and not all my items were moved due to not fitting in the truck. Several of my items were damaged. When the movers were leaving the residence, they tried to get me to sign off that there were no damages yet there were items that they clearly saw had damage. I had to reach out to the company regarding damaged items to follow up despite the movers making the dispatch aware of damages. I never heard back and then called and left a message to never get a return call. I still have pending damages never paid by the company. I have moved over 8 times with professional movers to include, overseas, state-to-state, and local moves and this is by far the most horrible moving experience I have had.

  

  Business response

  02/06/2023

  Hello *****, we apologize that you did not have a great experience moving with our TWO MEN AND A TRUCK franchise. We just spoke with our owner ****** He has refund you a check for $150 which will be mailed today. There is an emailed confirmation to you directly as well from our office. Have a wonderful week. - Anne 

  Customer response

  02/06/2023

  
  Complaint: 18967966
  
  I am rejecting this response because:
  The amount of $150 for settlement of damages does not cover the replacement cost for the damaged items.
  Sincerely,
  
  ***** ******

  

  Business response

  02/07/2023

  After reviewing the amounts listed on the links you have provided, $382 before tax and shipping, and the complaint listed on the BBB, Jason has decided to increase the settlement amount to $400.  Since payroll and billing have already been closed for the day he will have the check submitted and sent out in a few days.  He hopes that you will find this resolution to your satisfaction and that you would be so kind as to inform the BBB that we have cooperated and come to an agreeable resolution for both you (the customer) and the company. Thank you. - Anne 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩