Reviews

DO NOT under any circumstances sign up for the unlimited pass, it will not work most of the time and you can’t get refunded due to their terms of service. I am currently seeking counsel to start a class action lawsuit if consumers are paying a monthly fee for a service and it never works and the said consumer cannot get refunded in my opinion Regal Cinemas are scamming the public!

We have almost $1000.00 in fraudulent charges from Regal - 2 different credit card numbers, we closed both accounts, ordered a 3rd credit card and they tried to put another charge through before we even received that card. Our credit card company is investigating….. how are they getting our new credit card numbers so quickly. All charges went through Knoxville, TN

There should be a class action lawsuit against Regal Unlimited. The service works as intended, but if you ever decide that you would like to terminate your subscription, Regal makes it essentially impossible. First off, they intentionally make termination difficult by not allowing you to cancel your membership through their app or website, you have to email their customer service directly. Secondly, I have gone through this process THREE times now. Every time I have received a response that my subscription has been terminated and there will be no further payments. Every time the month rolls over and Regal charges me $23.09 yet again. This happened again yesterday! Regal should be investigated for fraud and/or theft in addition to dishonest and misleading business practices in my opinion. Everywhere you look online, people are reporting similar experiences. I wish I saw these reviews before I ever signed up. I would be remiss if I did not add my experience to hopefully save someone else from having their money stolen.

- late shows are definitely a NO GO - NO hot food to order for kids or family - staff shuts down kitchen so they can leave - rude individuals as if customers are borthering them to for fill a order - fully displays the marquee for a full menu, will only sell candy, popcorn, sodas (My kids wanted pizzas and pretzels, my wife wanted nachos, and I wanted pickles) we did not eat anything but Sward Fish and chocolate covered peanuts. - conssion stand apparently closes at 9:20 pm, when the last movie was at 8:55 pm - 2 STAR rating is because this is a childhood theater and the seating was comfortable

bought tickets to see the new Beetlejuice movie for 09/14/24 at the Edwards theater in Nampa Idaho at 7 pm. Long story short , we were constantly interrupted by a group of unsupervised teenage girls. Half way through the movie I asked an usher if there was anything she could do to help us make the situation better. She directed me to the manager who I’m told did a loop around the seats and made it obvious he was watching, when he went in however the two girls who were making the most noise followed me out of the theater so the manager didn’t witness any of their actions. The second complaint we raised my companion told the manager that the group of girls were still making noise and being disruptive. A security guard came into the theater with the manager and came up to my group and told us he would permanently trespass us if there was one more complaint from the row. Unfortunatly after that I began to cry and could not enjoy the rest of my movie with my companion who was equally upset.

Why is it I have to pay to get in the Gods not dead movie. I have paid for the unlimited but now I have to pay. I can’t help it that things changed. I paid for a service and it’s not being followed. They don’t have anyone scanning tickets you have to wait in line at concessions just to scan your QR code. Unlimited should mean unlimited not on select movies

Got tickets for the first night a movie was playing. The limited edition merch that the website doesn’t show as available until the movie is running had been brought out and sold out a week before. The ticket price was atrocious and then to not even have the option to purchase merch because they sold it before the movie was even playing and the website makes no mention of that as a possibility. Their customer service emailed back ignoring the message I sent and just stated they hoped my next experience was nice. Just so disappointing and won’t go to them in the future

They price gauge their customers on the price of movies, concessions, and their unlimited subscription. They also make it hard for their customers to end the subscription to their unlimited pass. They even take payments without authorization after customers delete their payment information from their app.

I signed up using a referral code from a friend which indicated I would get a free month after paying for 3. Mind you every time I go to the theater, I buy a large drink and popcorn because it's a treat. We'll when I came to the free month, suddenly they can't find where the referral code was entered. I couldn't have signed up without the code because I didn't even know about it. It was a good deal but if they aren't going to follow through with their promotion, I won't be using them any longer. Also, I have one problem after another during the paid months.

Most ridiculous and unsafe place to be. My son and a friend was harassed by a grown man during his movie. Cussing and threatening them, making them move in theater when they were only ones in there, I drove an hour cause no one would answer the phone to address this. I walked right in past security and employees after doors were locked and I was irate when I entered (right beside the security guard that seen me outside waiting on someone to come out and open door, and I walked past every employee multiple times going in and out of theaters looking for my son, and not once did anyone stop me. Even knowing I was pissed. I wasn’t there for anyone but my child, but had I been a psychotic person that whole entire theater could have been in massive trouble. Never questioned or asked anything. So I waited til the movie was over and walked out with my child cause that grown man found the wrong one and yes, had he tried assaulting my kid or worse once getting outside like he said to him, he was going to harass his last person I assure you that. And we would have needed a whole lot of medics and cmpd. This is absurd. And no one will call me back about this from the cinema itself or anyone with importance in this company. So dangerous and careless of this business. This was last Wednesday night for the dead pool movie.