Reviews

No appointments kept. No call backs. Started job over a year ago and never came back to finish correctly

Working with Perfect Water and owner Denis, who is often rude, condescending, and dismissive - has been a nightmare. We've had many issues - most recently when our water cut off seemingly randomly. We checked the water level and had roughly 30% of our 10,000 gallon capacity, so we assumed something was wrong and called Perfect Water. We were told that we just needed more water since they design their systems to have 24-30 inches of water that is unusable. We requested to have a technician come out and address this issue to lower that level and also check to make sure something wasn’t actually wrong with the system. Alex the Service Manager was told by Denis told him that he wasn’t allowed to come help, that the installation team would have to come out the next week, and that it was “out of his hands”. The installation team came out the next week and found that there was actually a short in the cord of the float switch with exposed wiring in contact with the water in our tank. They changed out the cord and float switch and told us that it was reset to 12 inches from the bottom of the tank, which we believed. That was a lie, which we discovered last night when our water quit again with roughly 22 inches of water in the tanks and the top of the float switch visible above the water line. We called the emergency line since we were without water and it rang several times before cutting off without a voicemail prompt. When we heard back from Alex this morning, he said that they do not install the float switch below where it is currently and that we just have to get more water. When I asked why their employee lied and said that it was set at 12 inches, Denis, unannounced, got on the line, told me that in August and October I am going to just have to get water myself, that he is done talking to us about our system, and hung up the phone. Additional calls to their numbers are not being answered.