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          Business Profile

          ATVs

          Wholesale ATV

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in ATVs.

          Complaints

          Additional Complaint Information

          Customer Complaint:
          BBB has received a pattern of consumer complaints that allege ordered merchandise was not delivered in the promised time frame or that it was not received at all. Some customers said they received the wrong item or that what they received was of inferior quality. Complaints also cite an inability to reach anyone at the company and a lack of responsiveness when contacted via phone, text or social media with concerns about the delays with orders.

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased 5 year Pinnacle warranties for repairs/damages on two go karts all of this purchased from wholesale atv ******* **. I called and asked for the warranty information needed in order to file a claim for the go karts and they never sent the info. I tried multiple times calling and no way to get through and now they are permanently closed. The insurance costs over $1000 and I am left with broken go karts that should be repaired with this insurance.

          • Initial Complaint

            07/29/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Paid $544 trying to get a dirt bike but no response from the seller

          • Initial Complaint

            05/25/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Need a bill of sale so I can register my bike.

          • Initial Complaint

            04/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a scooter from them in May of 2022 had issues with the shape it was delivered in after 2 months got it straight now my issue is I need a title to place insurance and tags and I have sent several email and phone calls with no response.

          • Initial Complaint

            03/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a ****** **** sandviper and have done everything possible to recive a title with no resolution tryed calls emails even the bank I borrowed the money from has contacted this business

          • Initial Complaint

            03/15/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed order on June 20 2023 still have not received. My log in says order fulfilled a and no tracking number...I have called and sent multiple emails and no returncall or emails...I can't get refund I feel I was robbed 2300$

          • Initial Complaint

            02/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            1/24/23 ordered online a Kinroad 150 GK Go cart for $2,550.00.Have emailed &called many times- get answering machine. No return calls. Only 2 emails returned 1st one gave bogas tracking #, 2nd email said you should have received your item. They have been paid, but I have not received items and no responses or contacts. Found Several bad reviews of the same and saying they are a scam. Some have been waiting 6 months or more. I want my money returned or item that was ordered immediately as it was for my Grandsons birthday present! Very Disappointed.

          • Initial Complaint

            02/16/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a 49cc gas scooter on October 15, 2022. When it arrived a few weeks later, the product was the wrong color and was damaged. The driver of the delivery company suggested that I refuse delivery and call Wholesale ATV to report the return. I called to report the return acknowledging the fact that the wrong scooter was delivered and it was damaged. I followed up with an email on 11/18/22 since I had yet to hear anything back from a "supervisor". There was no response to my email. I called again in December. This time I told them I do not want another scooter, I just want my money refunded as customer service is poor. The representative said she will pass my case to a supervisor. I called again in January. The representative said she would escalate my case to the supervisor and that I would be receiving a call back. I have yet to receive a call back. I tried calling Monday, 2/13/23 and there were "no representatives available to take my call". I got the same message when I called Tuesday, 2/14 and today 2/16. The company has my money, but I do not have a product. I just want my money refunded. I should have done my homework and researched the company beforehand. I would have seen how many horrible reviews the "scam" company had. My order number is *****. My total was $1,744.95.

          • Initial Complaint

            02/13/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This company has charged me and have been paid by Affirm $2,907.83 for merchandise I never received or actually even ordered. Every time I call the customer service number the message says there's no agents available. I have left multiple messages and no one ever return my calls.

          • Initial Complaint

            02/10/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I place an order with this company January 28,2023 and have not received my order or any information regarding my order since. I call the shipping company and they stated the tracking number assigned is invalid. I called this company numerous times sent emails with no response. Im attaching the receipt and the tracking information give to me on the site.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2856 Cela Rd

          Memphis, TN 38128-5704

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          (800) 245-9425

          Customer Complaints Summary

          38 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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