Dentist
DentalWorksThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In April 2023, I began receiving a past due bill from Dental Works. I spoke with the office manager at Dental Works who told me my claim had not been filed with my insurance company and she would take care of it. On today I received a Final Reminder Notification threatening to send the balance of $125 to collections if it is not paid in 10 days.Business response
06/06/2023
We are currently refiling the claim with the patients secondary insurance as her primary did not pay. The way our computers calculate balances is until insurance has been paid for the secondary the balance is pushed to the patient. However, the patient is not in collections and if does get sent there she can be removed easily by our office due to waiting on insurance claims. I have placed a note into her account to reflect this information.Business response
06/07/2023
Date Sent: 6/6/2023 3:08:26 PM
We are currently refiling the claim with the patients secondary insurance as her primary did not pay. The way our computers calculate balances is until insurance has been paid for the secondary the balance is pushed to the patient. However, the patient is not in collections and if does get sent there she can be removed easily by our office due to waiting on insurance claims. I have placed a note into her account to reflect this information.Customer response
06/07/2023
I have attached a photo of the collection notice I received from ************************ dated May 30, 2023, for $125.Customer response
06/08/2023
Date Sent: 6/7/2023 5:23:34 PM
I have attached a photo of the collection notice I received from ************************ dated May 30, 2023, for $125.Business response
06/27/2023
This patient was not our patient at Park Ave but was a patient at the ********************* location ************************************************************************************. I was able to access her account and noticed that she has a 0 balance and no longer is being sent to collections. I have included her ledger. Can you please notate this is the wrong office the patient had been seen at so it does not reflect on our business. Thanks.Customer response
06/27/2023
I received a letter today that the account has been paid.Customer response
06/27/2023
I received a letter today that the account has been paid.Customer response
06/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*****************************, MS *********************************Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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