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Complaint Details
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Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Dec 20, 2020 ARS quoted and were approved to: Repair a clogged drain, (They would need to cut into the wall so I asked if they would include two new tubs and surrounds, and toilets.) They started early and demo'd fast which is exactly what I'd expect, and we added PEX piping for the whole home quickly as a preventive measure. The total came up to over $15,000, I paid a few hundred, $15,000 was dispersed from EnerBank *** to ARS Rescue Rooter West Valley.We were stuck in a house where both bathrooms looked like a construction site, waiting on ARS, and nothing about this project seemed done.For an extended time of time (over a month), for both bathrooms, we were not able to shower during these times.Eventually, we were showering in:1) A bathroom with tarps on the walls to make sure water wouldn't damage behind one of the new surrounds that was mounted properly, but not trimmed in. ( i.e. flapping plexy that wasn't cut, leaving a half view of a window, no trim, no caulk.) 2) Or in a bathroom that was slowly gaining more damage while waiting on ARS to replace the entire surround and to re-do the tub. ARS did not try to resolve any issue after March 2021. ( Even though their GM and main plumber knew what to do, and promised to come back after seeing what was messed up. )I moved out late April 2021 so the other owner and purchaser could start repairing the house.The house was sold on August 24, 2021, I had access until this point if they wanted to make adjustments they potentially could have.(We still sold at a potential ~63k+ loss.)I'm offering ARS an official chance for resolution first via BBB.I am dissatisfied with 100% of the work, and would like a 100% cheerful refund as implied in their Service Guarantee: https://www.ars.com/about-us/service-guarantee
Business response
04/26/2022
American Residential Services, LLC, ("ARS"), has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. The customer has not provided the requested documents to show his out-of-pocket expenses from the third party. We are unable to address and issues due to the customer no longer owning the property. We've scheduled service to complete the work on several occasions but was unsuccessful due to the customer not communicating this with his tenant. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Customer response
04/27/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
You need to chock this up to you paying your plumber to come and s**** up over 7 surrounds, ( He didn't start on the 8th which was necessary. ) along with other mistakes, and not to actually complete the most of the jobs you promised in your contract to a satisfactory level of any sort.
The only jobs that were most of the way done were the toilets, and the upstairs bathroom fan.
I've done business with you in the past, and will probably do business with you in the future because your reputation is good, and you don't often hire bad plumbers, but I will not pay for this one, your plumber messed up, your GM knew it, and didn't even try to resolve the issue.
When this is West Valley city ARS Rescue Rooter's project, they (you) need to take care of it to the finish.
Your GM, and/or the west valley office did not attempt to contact me to resolve any issues with access to the property, so you can't blame this on the other tenants.
Your GM said they would order a new surround for the basement and reach out to me, he also said he would be back in a few weeks to trim the upstairs bathroom in. (This never happened.)
If the contract was with me and there was an issue scheduling access, you needed to come to me, and you did not. You did not contact me until someone said the job was done, and you wanted me to start paying.
To add onto that, you're plumbers had nearly free access to the property and were coming / going as they pleased where much of the work was needed.
As for the document you're requesting, I don't have access to what the new owner spent on repairs without a subpoena.If you still want to make me do that, we can go after a 100% refund covering interest, and legal fees, and damages to the sale value of the home based on that document in court.
I paid other plumbers to hook up the drains on the upstairs tub just so it would drain into the sewer instead of the basement ceiling, so we'll add that as well. If via the process of subpoena to the escrow company, and your phone records, and anything else, we will go all the way, the attorney advises it could take years so those fees only grow.
I don't want to keep dragging this out, I just want to offer you the easy option: for you to live up to your policy. Your West Valley GM knew before the first year was over, and didn't do anything to finish, so I would like a 100% cheerful refund, and for you to cover interest on the loan that was established for this project. I will pay you up to $1,000.00 (more than double the material price) for toilets and the bathroom fan if you like.Customer response
05/24/2022
***Document Attached***
stud cut by oscillating saw by *********************. their plumber, one of their surrounds installed by *********************.
(Ask a plumber, but it's really not right at all.there should be some form of water board/waterproofing membraine not just flexible plexy mounted to studs.)
See Attachment/File: Screen Shot 2022-01-12 at 3.30.05 PM.pngInitial Complaint
04/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 27th 2021, I went to ********** to purchase an Air Conditioning system. They referred me to one of their ****************** ARS American Residential Service LLC. On July 29th 2021 ***************************** visited our premises, made his assessment then recommended the system he thought we should have.The system was installed by ARS on August 6th 2021 and upon completion the technician told us that the Electrical Breaker was too small for the unit but he would return the following day to replace the Breaker then arrange to have the inspection done.Since August 6th 2021 nothing has been done. I have spoken to just about everyone who works at ARS but they all make promises, gave me the runaround then stop taking my calls. Recently I was referred to a Manager named ***** I spoke with **** on numerous occasions. He also made promises, gave me the runaround then stopped taking my calls. Then I was instructed to speak to the Quality Control Manager, ******** who also made promises, then stopped taking my calls. I had to switch phones to get her to answer my calls. Two weeks ago ******** told me that she was sending a technician on Thursday April 7th to replace the breaker then she would arrange to have the inspection done. I stayed home that day waiting for their technician but no one showed up or called. Now I cannot reach ********.American Residential Service makes the claim that "they pride themselves on providing premier customer service and appreciates your assistance in resolving disputes. Clearly, that statement is not true!The complaints on BBB does not tell that story. I am so sorry I didn't read them beforehand.I am very concerned about my situation because with the electrical breaker not being the correct size, there can be a fire at my house anytime. ARS needs to stop avoiding situations and do the job that they are being paid to do. Hopefully by posting this, something will get done or it would help someone else with their decisions.Business response
05/06/2022
American Residential Services, LLC, ("ARS"), has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We went out top service the customer 05/04/2022. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Initial Complaint
04/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Had Blue Dot come out to do a service call on my two AC units and to repair a leak in upstairs unit.. After the Tech review my two systems he informed me that the upstairs unit leak was cause by the unit being frozen. He stated reason for the was the because the outside unit use R410 coolant and the inside unit use R22. I was informed that I would have to replace both the inside and outside units at a cost of $10,412. After signing contract, I notice on upstairs unit there was a pink label that clearly list that unit use R410 not R22 coolant. I called the sale rep and had him come back to house to cancel contract. He called his supervisor and he offer to only sell me Air Handler for $5500. I told them both I wanted to cancel the contract. After about another 5 mins of them trying to get me to agree to buy Air Handler, the supervisor said contract was canceled. I requested something in writing that states that contract was canceled. Supervisor said he would send me E-mail stating the contract was canceled. I waited until about 2pm next day and no E-mail, so I called Blue Dot and told woman on phone the situation. She said she would have someone call me to discuss my request. No one has called yet. I had another AC Tech look at the upstairs unit and he determine it was a clog drain. He unclogged the drain and unit is now working. I am still trying to get written proof that my contract has been canceled and return of the $118 service fee from Blue Dot.Business response
04/20/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.We have been in communication with the customer and have reached an amicable resolution. Customer received an email confirming cancellation of the contract.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Customer response
04/21/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I think I should get a refund of my $118.00 as the service tech did not complete the service listed in tune up service offer. I had to pay another AC tech to come out to service my AC unit. He was able to unclog the drain and AC unit is working fine now. Also the Blue Dot tech did not put the fitter back in unit before he left. I am not sure it he even service the downstairs unit.Business response
05/04/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Customer response
05/06/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I still would request a refund of $118.00 for service call. The Blue Dot AC tech did not provide the Tune up service I requested of address the problem with the upstairs unit. I had to call another company to come out and unclog drain, which I had to another $120.Business response
05/10/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and will be issuing a refund for the service fee. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************
Initial Complaint
04/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
ARS of ***** Bay serviced my air conditioner it ran smooth when they came here when they left it was really rough they did not leave a receipt i called them they called back all they said was its 9 years old our tech did not do anything wrong, no carte at all from them how is it possible it ran smooth when he came rough when he left no receipt of work done and leaves never seen a company like that what i want to do is hire an ac company to come inspect it and they pay the charges about 150,00 They provided no receipt ARS of Tampa bay ************************************************************Customer response
04/11/2022
Dear [primary pre name] [primary last name]:
We have received a complaint in our office that appears to apply to a business in your service area. We have informed the consumer that we have forwarded his/her concerns to your BBB and that all further communication regarding this matter will come from your office. Details of this complaint may be found on the reverse side of this letter or at:
[business cbi link]
Any scanned documents associated with this complaint are accessible through this link.
{/ul CONSUMER}
[PreName] [FirstName] [LastName]
[Street1] [Street2]
[City], [StateProv] [PostalCode]
Home : [HomePhone]
Work: [WorkPhone]
Fax: [Fax]
email : [Email]
{/ul BUSINESS}
[bname]
[bstreet1] [bstreet2]
[bcity], [bstateprov] [bpostalcode]
Phone:[bphone]
Fax: [bfax]
Email: [bemail]
Sincerely,
[cstaff name]
[cstaff title]
[cstaff phone]
[cstaff email]
/page
[merge complaint form.cf.rtf]Business response
04/28/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are currently in communication with the customer to gain a better understanding of the Complaint and working toward an amicable resolution.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Initial Complaint
04/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Rheem Central Air/Heat Pump unit on 07/29/2015 through an ARS salesman in our ********** store located in ********, ********. The product didn't work properly from the beginning and had have multi repair services year after year. It first broke down on 12/21/2015 (only 5 months old), then stopped working 2 months later on 02/25/2016. The unit continues to break down repeatedly, it broke down on 05/22/2018 and again on 05/25/2018 where the compressor was replaced. On 05/29/2019, it stopped working and the *** switch was replaced; on 06/13/2020 the *** switch broke and was replaced again. I purchased the product for $4900 but have spent $2936 on repair services at this point. This year on February 3rd, the unit broke down and they told me the same *** switch needs to be replaced again. In less than 3 years, this switch needed to be repaired/replaced 3 times and they charged $833 each time to repair it. I asked the technician why this *** switch keeps on breaking, he just shook his head and replied "You've got a defective unit." I've decided not to go with the repair this time because I think it unjustified for me to keep paying money without result. ARS had either sold me a defective product or providing poor repair services, the product is 6 years old but already needed 7 repairs. I spoke to "*****************" at the ARS location in ******** where they performed the installation and all the repair services for us, but he said he's not going to do anything and he's never got back to us. I contacted ARS ************** spoke to ************************* who took down our information and said she will call us back but never did. She didn't return my calls either. Since February, we don't have heat in our home. ARS must take responsible and accountable for their services.Business response
04/28/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have tried several times to reach the customer with no response. We have also mailed the customer a letter to get a response. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *******************************************Customer response
04/29/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't been contacted by ARS in any forms of communication. I'm a retiree so I'm mostly at home, my cell phone is ************, home phone is ************ and my email ****************
My address **************************************************************** 22192.
I'm very disappointed at their response which they alleged that they're trying to reach me several times. It's untrue.Customer response
04/29/2022
After submitting my recent comment, I called ARS directly and spoke to a customer care representative, Patrizia, and she stated that they got a wrong contact number on me (?). She promised to follow through with the claim. That where we are at this point.Business response
05/11/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Customer response
05/20/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
ARS ************* representative, Patrizia, told me that someone from the local ARS branch will contact me but it has been over a week now and I haven't heard from anyone. Patrizia hasn't responded to my email either.
What they're offering is the 2-year warranty on the product unit for any future repairs. However, I will still pay $833 for the repair occurred this time.Customer response
05/22/2022
I would like to clarify my response on 5/20. ARS and I have reached an agreement that I will be paying $833 for the repair this time, and they will cover any repair occurs in the next 2 years on the unit. Patrizia, the ************* rep, told me that someone from the local branch will contact me for the repair, but as of today I haven't heard from anyone. I just need to have the product repaired so it's working again. Can someone from ARS contact me to let me know when the tech will come out? Thank you.Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
January 27, 2022 ARS came to our home and installed a new furnace. Later that day, they reported to us that the work was complete, heater was ok to run and a city inspector would be out Feb 9, 2022 (13 days later). The inspector immediately noticed the installation of the flue pipe through the roof was not complete and that ARS needed to come out ASAP to finish such an important final measure of the job. He asked if anyone in the home had been feeling ill due to carbon monoxide exposure. All members had been experiencing mild flu-like symptoms (headaches, stomachaches, mental fogginess) over this period of time.We spent the better part of the day on the phone and in ARS' offices to ensure that this got fixed immediately. Some of those interactions were very frustrating, but that is a customer service issue that has already been reported to ARS. After several conversations, they scheduled for someone to come out and finish the installation later that day. Following the completion of the final work, we did not hear from ARS regarding rescheduling the inspector to come back out until we contacted their office on Friday 2/11 in which an appt was made and the inspector came the following Monday 2/14.The **************** Manager of the ******* branch did admit that they had dropped the ball and failed to request the second set of contractors to finish the flue pipe through the roof as their policy prevents their employees from doing such on two story homes with a steep pitch. In spite of this, we have not received an official apology, no one has reached out, nor have they offered any type of compensation or refund. We hope that we can reach an agreement, capped by reassurances that corrective actions have been taken to assure this won't happen again to any other family or person. To say we are disappointed is an understatement. The fact of the matter is, ARS did not complete the job and put our entire family at risk for carbon monoxide poisoning.Business response
05/06/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Coming home from vacation on 3/31 A/C was showing an issue on the thermostat. We reached out to ARS and they sold us a service plan also sent a service tech out to our residence. After diagnostics, tech determined it was the fan and/or control panel. Service tech recommended a whole new furnace, rather than repair due to age. Next Morning 4/1 sales came out and we purchased a **** new furnace. Later same day installation crew installed new unit. After new unit, same issue persisted. Clearly a misdiagnosis by first service tech. Same service tech came back out and determined it was a contact on the condenser outside in which ARS replaced 3 years prior. I am hoping ARS makes this right.Business response
05/23/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I originally agreed to work this company they quoted me at 24k so I agreed to let them convert my system from electric to gas. About a week into the job they realized that they were way off and somehow it became a 30k job. After I had already told them 24k would be hard to repay. On top of that they removed all my old equipment before BGE actually hung my meter leaving me with just a heat pump with no back heat source for 2 months. Most days I could not heat my home above 60. After I finally got the gas heating I realized there were a lot of issues with it being able to heat my bedroom. Their solution was to add a return that most likely made it worse. Most of the other rooms heated just fine. There literally has been so much back and forth with this company saying that it's not our job to repair runs or cover ductwork. Before I gave them the job I was told my satisfaction was guaranteed. I told them before they even took the job that there were problems with the existing design. I kind feel like they took me for a ride. If they couldn't do the upgrade and address the issues they shouldn't have taken my money. Every time I call the person who responds doesn't even try to listen to my issue they keep sending a tech that can't do anything to resolve the problem. It is some of the worst customer service I have experienced in my life. At this point I want a team to come out and actually figure out what the problem is and come up with the best solution to resolve it even if I need to get a quote from another company to fix it.Customer response
03/28/2022
Dear [primary pre name] [primary last name]:
We have received a complaint in our office that appears to apply to a business in your service area. We have informed the consumer that we have forwarded his/her concerns to your BBB and that all further communication regarding this matter will come from your office. Details of this complaint may be found on the reverse side of this letter or at:
[business cbi link]
Any scanned documents associated with this complaint are accessible through this link.
{/ul CONSUMER}
[PreName] [FirstName] [LastName]
[Street1] [Street2]
[City], [StateProv] [PostalCode]
Home : [HomePhone]
Work: [WorkPhone]
Fax: [Fax]
email : [Email]
{/ul BUSINESS}
[bname]
[bstreet1] [bstreet2]
[bcity], [bstateprov] [bpostalcode]
Phone:[bphone]
Fax: [bfax]
Email: [bemail]
Sincerely,
[cstaff name]
[cstaff title]
[cstaff phone]
[cstaff email]
/page
[merge complaint form.cf.rtf]Business response
05/06/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Initial Complaint
03/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Installed Carrier system 8/4/2019 by ARS - *********** Advised 02/23/2022 that compressor needed replacement at a cost of $1800. I'M STILL PAYING ON THE ORIGINAL INSTALL!!.Unit has only been in service for 30 months! I've had multiple service calls in this short time. At 10 months in, on 6/15/2020 ARS tech confirmed faulty valve resulting in loss of nearly 5 LBS of refrigerant. He advised it was like that since the unit was installed. At the time I expressed major concern that this unit was now compromised since inception and that I had no faith that I would get anywhere near the 10 year service guaranteed by warranty and that the faulty install may have even voided the warranty. Since 2/23/2022, date of last service, I requested callback from service manager, I've reached out to ARS ********** ********** ********** and Carrier customer service. As of this writing, I have received no contact from anyone. Satisfactory resolution would be a replacement of the entire system as coils may have been compromised as well (According to the ARS tech). And, I would rather seek replacement of product and installation via another source as I have no confidence in ARS/***********Business response
04/12/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and have provide options to assist the customer. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************
Customer response
04/18/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not accurate. The only communication from ARS since the diagnostic was by someone advising that they had the compressor and when can they install at the quoted service charge. On both occasions I advised I was refusing the service and wanted to speak to a Service Manager. The individual said they would make note and have the Service Manager contact me. I never was contacted by a Service Manager, nor any other representative from ARS. I was not provided with any additional options to resolution.Business response
05/09/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and have provide options for the customer. We have recently left 2 voicemails for the customer to contact us and have not heard back from the customer. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************
Customer response
05/12/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
In the interest of accuracy, I received two calls on the same day, 5/6, one identified as ARS, which did not leave a voicemail, and a second the same day which did leave a voicemail. I responded on 5/10/2022 and left a voicemail. The voicemail from the ***************** manager stated that her understanding is that I simply wanted a free compressor replacement service. As I am not sure as to what documentation she was privy to, I can only guess that she does not have the extended history of poor equipment operation that started with ARS completing a faulty initial installation resulting in loss of refrigerant at a steady pace for a period of 10 months before they finally figured out why the unit was not functioning properly. I left my contact information and offered to provide any additional details.Business response
06/01/2022
American Residential Services, LLC, ("ARS"), has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in contact with ******************** and have shared options for repair. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Customer response
06/02/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
On 5/26/2022 5:27p received call from Corporate, I spoke with a pleasant individual who advised she would call back after the Memorial Day holiday now that she had my perspective. She did not present any options, but, simply, sought to understand what has transpired before providing any options. As of this writing, have not received another call.Business response
06/09/2022
American Residential Services, LLC, ("ARS"), has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. The part will be covered by the manufacturer warranty. The customer is outside of the labor warranty with ARS which was previously extended for an additional year in lieu of customer satisfaction. We have extended a 55% discount on the labor for the replacement of the part. We do not show an extensive history that would warrant a free replacement. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Customer response
06/18/2022
Complaint: 17408455
I am rejecting this response because: ARS is refusing to acknowledge that their faulty installationcompromised the unit from day 1.It's like buying a brand new car with an oil leak. You can stop the leak a year later, replace the oil, but the damage to that engine and its original performance life are drastically reduced.
Sincerely,
***************************Initial Complaint
03/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I requested ARS promotion check up for $59.00. The Service Technician performed AC service but did not leave yellow copy of Maintenance Invoice. I have called ARS office a few times attempting to speak with Manager to request my copy and was told someone would contact me within 24 to 72hrs. It has been a week later and I have not received a f/u call. I have been with this company for years and have always gotten a Maintenance Invoice to support my Warranty on the *** All I'm requesting is the copy of Maintenance Invoice performed 3/5/22. See attachment document fee charged to my account. Thank you.Customer response
03/23/2022
See Attachment/File: ARS service fee..pdfCustomer response
03/23/2022
Dear [primary pre name] [primary last name]:
We have received a complaint in our office that appears to apply to a business in your service area. We have informed the consumer that we have forwarded his/her concerns to your BBB and that all further communication regarding this matter will come from your office. Details of this complaint may be found on the reverse side of this letter or at:
[business cbi link]
Any scanned documents associated with this complaint are accessible through this link.
{/ul CONSUMER}
[PreName] [FirstName] [LastName]
[Street1] [Street2]
[City], [StateProv] [PostalCode]
Home : [HomePhone]
Work: [WorkPhone]
Fax: [Fax]
email : [Email]
{/ul BUSINESS}
[bname]
[bstreet1] [bstreet2]
[bcity], [bstateprov] [bpostalcode]
Phone:[bphone]
Fax: [bfax]
Email: [bemail]
Sincerely,
[cstaff name]
[cstaff title]
[cstaff phone]
[cstaff email]
/page
[merge complaint form.cf.rtf]Customer response
03/29/2022
Dear [primary pre name] [primary last name]:
We have received a complaint in our office that appears to apply to a business in your service area. We have informed the consumer that we have forwarded his/her concerns to your BBB and that all further communication regarding this matter will come from your office. Details of this complaint may be found on the reverse side of this letter or at:
[business cbi link]
Any scanned documents associated with this complaint are accessible through this link.
{/ul CONSUMER}
[PreName] [FirstName] [LastName]
[Street1] [Street2]
[City], [StateProv] [PostalCode]
Home : [HomePhone]
Work: [WorkPhone]
Fax: [Fax]
email : [Email]
{/ul BUSINESS}
[bname]
[bstreet1] [bstreet2]
[bcity], [bstateprov] [bpostalcode]
Phone:[bphone]
Fax: [bfax]
Email: [bemail]
Sincerely,
[cstaff name]
[cstaff title]
[cstaff phone]
[cstaff email]
/page
[merge complaint form.cf.rtf]Business response
06/24/2022
American Residential Services / Rescue Rooter has received your email dated April 18, 2022 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with **************** and have reached an amicable resolution. The customer was refunded the requested amount.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.
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Customer Complaints Summary
1,414 total complaints in the last 3 years.
515 complaints closed in the last 12 months.
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