Complaints

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  product was not installed .Money has not been returned.

  

  Business response

  06/14/2024

  Our General Manager met with the *********** at their home last Saturday to discuss the delays with our manufacturing plant. 

  We have upgraded our production product for the ********** and anticapte delivery anyday on the materials to start their project. 

  Customer was happy to discuss with ************** and install will be very soon! 

  RAMCO

• Initial Complaint

  05/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In 10/13/22 Ramco completed finished installing vinyl siding on my home. Since then on two occasions within the first year the siding came loose and was hanging off the side of the house. Now it has happened a third time and additionally the front porch lights are falling off. I called them in March of 2024 and they promised to send someone within two weeks. They still havent arrived despite two additional calls to remind them.

  

  Business response

  06/07/2024

  Our General Manager ********************* spoke with our customer ************** concerning his service with the vinyl siding.

  Our *********** is scheduled for Saturday to repair and address the concerns with the siding that is hanging off the house. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had siding, windows and doors installed by Ramco. Was not more than a few weeks later the siding was hanging off the side of the house. I have been in touch with ***** for months to get someone out to fix it. Has been one excuse after another. Spent close to 80k and they dont stand by their work

  

  Business response

  04/18/2024

  Spoke with *********** to Let her know that we would be out to take care of the siding repair tomorrow. 

  Customer response

  04/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  1926 ******************

  **********, ** 38138

  
  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a patio cover with a ceiling fan installed in November 2022. We contacted RAMCO about a leak in our roof in December 2022. After emailing and calling RAMCO repeatedly, it took months for someone to come check our roof. We were informed that the leaks were due to the installer forgetting to add the flashing, and he did not thoroughly caulk. It then took months for one of the project managers, *****, to come and add the flashing and recaulk. We were told that we should not have any other issues with leaks. Once the leaking was resolved, the fan stopped working. We have contacted the company multiple times, left messages, and spoken with ***** but no one has come to check on the ceiling fan. December 2023, the roof started to leak again. The communication with the company post-install has been difficult. It is hard to get someone to come out and fix our issues. We have spent a significant amount of money on our patio cover yet it still leaks and the ceiling fan and light do not work. We would like this resolved ASAP and would like some of our money refunded. We have had to move our patio furniture regularly to avoid further water damage due to the leaking.

  

  Business response

  01/31/2024

  We will contact the customer by the end of the week to schedule a time next week to go out and make repairs.

  Customer response

  02/02/2024

   
  Complaint: 21220887
  
  I am rejecting this response because I will not be satisfied until the work is complete. It is the end of the week, and the business has not called or left any messages about scheduling a time to come out and complete the work.
  
  Sincerely,
  
  **************************************

  Customer response

  02/25/2024

  Hi: RAMCO called and said that they were trying to find someone to come out and fix the issues at our home. They still have not come to our home to make the repairs or scheduled a time to do so. I am concerned that they will never come to my house and will continue to call periodically to say that they are "working on it." Is there anything that can be done about this?

  

  Business response

  02/27/2024

  We are sending out a service technician today to Troubleshoot the problem with the ceiling fan. We will also caulk roof area where the water is coming in. We will update you when the service is complete.

• Initial Complaint

  06/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 08-7-21 I entered into a contract with Ramco to resurface my cabinets in my kitchen, half bath, and laundry room. The work was not begun until around 3-3-22 and due to many difficulties along the way, the work extended all the way to 11-2-22. It was agreed that there was still more work to be completed (due to shoddy workmanship), and I believed them when they said they would return. However, even after many emails and phone calls at the start of 2023, I have yet to get my project completed to my satisfaction. Instead, they put me off with future dates that come and go and I even got a surly email reply from the owner, *****************, when I told him I would contact Better Business Bureau if they did not finish my project. He insisted I have a finished project, told me the contact I had been in touch with no longer worked for Ramco, and that he would not "kowtow to my online threats." I simply want my project complete to my satisfaction and I want Ramco to honor their 2 year limited warranty. They have a list of what needs to be completed, yet they don't ever put my on their calendar because I have already paid in full.

  

  Business response

  06/16/2023

  ********** has spoken to ************** today in regard to his kitchen. He has sent us some things he would like fixed, we have an installer going to assess his concerns.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract for 16 new windows to be installed by 11/17/2022. They did not begin the installation until 1/21/2023. The last day they did any work was 2/5/2023. I called 2/10/2023 to discuss major issues with the installation. Major issues with window installation include: no caulk inside for 8 windows evidence of no insulation on almost all windows, the air is coming in from outside.outside trim is improperly installed on several windows, needing to be redone 3 windows have no outside trim, trim was included in quoted price 2 windows only have trim on 3 sides of windows 3 windows retain water in tracks which will cause damage I meet with the project manager and installer on 2/28/2023. Corrections were promised and I agreed to pay remaining balance when project was complete. On 4/13/2023 the owner shows up at my house unannounced to intimidate me into making a payment even though no further work has been completed.After no communication for a month, the owner sent me an email late Sunday night, 6/4/23. He emailed me 7 times between 11:09 pm and 11:19 pm. It appears he is confused about my complaints even though he has been told. The email is filled with lies and accusations. The owner is now accusing me of avoiding payment and not returning calls. No work has been done since 2/5/23 and I have responded to all communication from the owner and project manager. I sent a certified letter 5/1/23 detailing what needs to be done. I have given him a reasonable amount of time to make those corrections. I outlined what my legal options are if he does not fix these issues, and he says that he found that information threatening. This project is almost 7 months overdue. How much longer does he expect me to wait? His communications are him gaslighting and trying to play the victim. This unprofessional behavior is worrisome, and I feel it is finally time to get a 3rd party involved to help resolve this issue with my windows. 13 documents attached

  

  Business response

  06/16/2023

  Our General Manager has emailed ************************* on Monday (6/12/23) to set up an apt to visit her property and assess her concerns. At this point she has not responded back with a date that works for her. We are still awaiting her response so we can go assess the issues at hand.

  Customer response

  06/20/2023

   
  Complaint: 20149856
  
  I am rejecting this response because:

  I have been trying to get RAMCO to come fix these problems since February. I met with the project manager and installer in February and walked though all the issues. They said they would fix the problems. Now it is ****, the problems have not been corrected and the owner acts like he doesn't know what the problems are even though I sent him a detailed letter explaining the issues. I had another company come to give me a quote for fixing RAMCO's mistakes. They found more problems with the installation including at least one major issue. At this point, I don't see this problem being resolved through BBB. I have hired an attorney to handle this for me. I also have two other projects with them that they haven't even started. The completion date for one of those was 10/30/2022 and the other should have been completed by 11/20/2022. It is 6/20/2023, and they have not started either of these projects and refuse to give me my downpayment back. Since this is against the law, I have filed a police report for fraud regarding these two projects.

  
  Sincerely,
  
  *********************************

  

  Business response

  06/30/2023

  ***************************** request via BBB is for us to finish her job. I have asked to meet with her to discuss the things that she says are incomplete. I have offered to correct anything that is not done toward our install procedures. At this point in time she refuses to meet with me to cover and discuss the areas she wants addressed. Therefore, without her participation we are stymied in resolving any issues she considers relevant. Our General Manager, *****************, will personally reach out to ************************* next week with an invitation for a consultation to hopefully resolve her issues and hopefully she will be willing to cooperate. 

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 20 oct 2022 I ***************************** signed a bathroom shower remodel contract with ***** representative from RAMCO with a approximate start 1/16/23 estimate completion date 1/18/23 contacted them numerous times after Ramco did not start on the initial date. ******** called stated they could start first week of April which was not a time that would work. ***************** the owner called on 4/16/23 the process to tear out did not start until 4/19/23 ***************** and his production *********************** came and tore out the tile tube and removed the shower doors this was due to the first guy they sent had another job pending and left 4/18./23.On 4/20/23 ***** another contractor came to install all the new components for the walk in shower.note the shower base was over 1. 1/2inch too short called ***************** and told him they had measured the shower base wrong stated he would put a piece of trim around the base to fix it I stated that was not acceptable since ***** had a strip too show me what it looked like. Although I signed to remodel the bathroom this project was for my cousin a disable veteran that actual owns the home the complaint is being filed by her *************************** *** Navy Ret DAV/VFW. Note the cost for the remodel $14,275.00 gave them a down payment of $1,427.00 Thank you for your time and assistance if you have any additional question I can be reached at ************ Regards *************************** *** Navy Ret DAV/VFW

  

  Business response

  04/26/2023

  I spoke to *********************** regarding this last week as we were there the very next day to install (Thursday) after the tear out on Wednesday. Our technician installed the pan after he first had set the drain for the shower pan. She was unhappy with the 3/4" opening between the side of the shower pan and the tile floor. I explained to her that this is quite common and that we utilize a high quality trim strip of porecelain or ******** to complete that and it actually highlights the shower base. I also informed her that we ordered the correct size shower pan as she accused us of ordering one too small. I also explained to her that there was a small space between the tile and the old tub and the installers had filled it with caulk which is totally proper and standard procedure in tub installs. The problem here is that she starting critiquing our work apart before we hardly started. She agreed to let us install the system as I assured her that we wouldn't use any material that would deteoriate or look inferior to her overall Jacuzzi products. By that time the day was coming to a close and our techinician left for the day. He returned the next morning (Friday) to resume installing the system and before he could start I had to go through the same process again with ************************. It was if we had not even had the conversation the afternoon before. Again I reassurred her that we would install a complementing trim piece as we normally do and she then agreed a second time for us to proceed with the install. We did not get much done as we were rained out on Friday. When my technician arrived to resume the install day on Tuesday,(yesterday), ************************ refused to let him start to work. She asked if he had the trim piece with him and when he did not she told him to leave and bring it back. I had not picked up the trim piece from my flooring supplier yet as the trim is the last thing we install. I have Tuesday sales meeting with my team every Tuesday and I would not cancel my meeting with them to go and purchase the trim piece.

  My position is this:

  We are eager to complete the install of her shower system. At this point I will personally provide our technician with the trim so he will have it when he returns and *********************** can approve or it before he continues with the installation. We value *************************** business and have every intention of doing an exemplary job for them and a product they will be proud to own.

   

  *****************, GM

  RAMCO

   

  Customer response

  05/03/2023

   
  Complaint: 19981041
  
  I am rejecting this response because work has not been completed installer cut the panel 2 inch too short company did not have another panel in stock

  will take **** days before the new panel arrives my shower is totally inoperable this is a complete disaster and unacceptable this has been going on

  since 17April ******************************* Oct of 2022 Ramco didn't receive the materials to start the remodel until late March this has taken more

  than the 2 days they advertise nobody should be inconvenienced to this degree disable veteran or not Ramco needs to consider a price adjustment

  given the time not having full use of my bathroom I can be reached at ************. Thanks for your  time and attention regarding this matter.

   

  Sincerely,
  
  *************************** *** Navy Ret DAV/VFW

  

  Business response

  05/15/2023

  We have been in contact with ***************** and **************************  She is aware that we have ordered the part and that we will call her when the part arrives. 

  

  Business response

  05/17/2023

  Date Sent: 5/15/2023 12:19:16 PM
  We have been in contact with ***************** and **************************  She is aware that we have ordered the part and that we will call her when the part arrives. 

  Customer response

  05/17/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:
  The amount of time that the entire

  Process  has taken this is totally

  Unsatisfactory the part was supposed

  To be here withn **** days Ramco

  Needs to expedite this process with

  The supplier and complete this job

  Or purchase from another supplier

  To complete the job plus adjust the

  Total price for the inconvenience 

  They have caused.
  Sincerely,
  
  *************************** *** Navy Ret DAV/VFW

  

  Business response

  05/25/2023

  We contacted ************************* around 10 AM Monday (May 22) to let her know that we had just received the wall panel from the manufacture. We informed her to let her know we could be there the very next morning to complete the installation. She originally said Tuesday (May 23) morning was fine for us to come. And then called back around 2:30 PM that afternoon to inform us not to come out Tuesday. As of this afternoon, we are still awaiting on her to tell us when we can come and finish her install.

  Customer response

  05/30/2023

   
  Complaint: 19981041
  This is a complete disgrace and

  I'm completely disappointed in the

  Company the installer in addition to

  ************* unfortunately don't think

  They are rendering anything but 

  lip service my entire quality of life

  Has been impacted Ramco needs

  To finish the job they started and

  Adjust the price to reflect the time

  Loss plus inconvenience caused.
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** *** Navy Ret DAV VFW 

  

  Business response

  06/02/2023

  This is most confusing. Last Monday, May 22nd, we received the single wall panel from our manufacturer, *******, at which time we immediately contacted ************************ and requested to be at her home on Tuesday, May 23rd, to complete her installation. She agreed to allow us to come on the 23rd. At approximately 2:30 PM on Monday, May 22nd, she called back and said we could not come. She informed us that she had contacted her attorney who advised her not to allow us to come back yet as he wanted to send us a demand letter. The letter has not come to this day and then, of all things, ************************ updates her BBB complaint on Wednesday, May 31st, and states that she just wants her bath remodel to be completed. This is what we have been trying to do for the last 2 weeks!

  Today, Friday June 2nd, we will email ************************ and attempt to schedule a return visit next week and finalize her install. Hopefully she will.

  Customer response

  06/02/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:
  

  I was notified by ************** this morning by email and text here is the reply that I sent to him

  Just read your email I'm not
  Available for today it might
  Be possible mid week it's 
  Unfortunate that this entire
  Situation hadn't been resolved yet.
  And it has greatly affected my quality
  Of life by not having complete use of
  The bathroom in the house this entire
  matter is extremely exhausting mentally
  Contact me Wednesday we can try and
  Arrange something that will work for
  All parties

  
  Regards
  ******************************* *** Navy Ret DAV/VFW 

  
  Sincerely

  *************************** *** Navy Ret DAV/VFW

  

  Business response

  06/07/2023

  ************************, as per your request we are reaching out this morning (Wednesday) wanting to know if you are available this afternoon.

  **** is available after 12 PM today and we could hopefully finish you today if you are free to meet him.

  If today wont work, **** is available tomorrow morning. Let us know please, as he has another installation starting tomorrow if youre not available.

  
  

  Thank you,

  *****************

  Customer response

  06/08/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:
  No advanced notice to say if they were 

  coming emailed me that morning saying the installer could be available after 12 noon ************* needs to come 

  Out and look at the work this is 

  Completely unsatisfactory the installer

  Has gaps in the corner joint over

  lapping connection Base at back is

  Completely loose I have reviewed

  Many videos on this unfortunately this

  Is a very bad install that in my opinion

  Can only be fixed by starting over with

  A different installer. 

  Sincerely,
  
  *************************** *** Navy Ret DAV VFW 

  

  Business response

  06/16/2023

  Our general manager has gone to to the home of ************************ on Wednesday 6/14 to inspect the Jacuzzi. After inspecting, we will be replacing all 3 panels, which have all been ordered. When the panels arrive, we will call to install.

  Customer response

  06/19/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:

  Although Replacing the panels is acceptable note there is no mention of exchange the shower base which is 2 inches too short plus fixing any damages

  that may occur during the removal of those panels to the walls in the bathroom Ramco needs to put their intentions in writing and consider a adjust

  in price due to time and inconvenience this his caused. 

   

   

  
  Sincerely,
  
  *************************** *** Navy Ret DAV/VFW

  

  Business response

  06/30/2023

  ***************************** walls panel have arrived. We are reaching out to her to see if she is available on Monday to complete this install.

  Customer response

  06/30/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:
  Ramco needs to make an adjustment in price cost due to time delays and  inconvenience i refuse to continue going back and forth 

  with ************** regarding the disaster his employee made attempting the bathroom remodel this nightmarish situation should have 

  long been resolved.

  
  Sincerely,
  *************************** *** Navy Ret DAV/VFW

  

  Business response

  07/11/2023

  We have reached out to ************************ about tentatively completing install on Monday or Tuesday of next week.

  Customer response

  07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  Only if they complete the work on 17-18  July 2023 as proposed in their response 
  Sincerely,
  
  *************************** *** Navy Ret DAV/VFW

  7576 ***********************************

  *******, ** 38125

  
  

• Initial Complaint

  12/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am currenting in business with Ramco since March 7 of 2022... I've gone through 3 contracts with them regarding work at my home. I first signed a contract for a certain amount for a particular job that I was satisfied with and completed financing paperwork. A month later after having to call to inquire about the status, I'm told by the owner ***************** that his salesman misquoted me by thousands of dollars and that the job I was asking to be completed he would not do for the previously agreed amount. So after that conversation we came to a second agreement that required me to sign a second contract in April on the 29th of 2022. After I sign this contract and we start approaching dates of which I should be hearing back from Ramco as far as labor and shipping of the patio cover that I'm purchasing I am having a lot of difficulties hearing from anyone. From time to time I would be informed that there were delays. So during this waiting period I'm thinking of ways to save money and I decide to take care of 2 of the 3 parts of this job I was initially having Ramco complete. And to be detailed about that the job was to demolition my existing sunroom attached to my house and concrete a good size of my backyard and then have a a patio cover installed. The only request I asked for after the second contract was that the demolition and concrete not to be started to early before the patio cover arrives from the manufacture reason being I have 3 dogs and I did not want them to go to long without shade in the backyard. That was understood and agreed to by *****************. So when we start passing the *** dates (a little of over 2 months) I start to find other licensed companies that were capable to provide the same services for far better rates... which was demolishing my existing roof and then pouring and laying the concrete. So I have work started once Ramco finally informs me that my patio cover was preparing to be shipped.... *** I've runout of characters to fish explaining ***

  

  Business response

  12/19/2022

  *************** claims states that he does not have his finished product. Please see the attached photo. ******************* project has been installed and he has full function and use of the pavilion. We have 2-3 small scratches which need to be touched up cosmetically (these are usually present with most patio product installations). We have already acknowledged that we are to do the touch-*** under our workmanship warranty as soon as we are paid for the project. As of today *************** still has not paid for his pavilion. 

  I also notice that *************** omitted the fact that he asked us to refund his down payment so he could repair his fence long after he had agreed to the terms of payment. In an effort to accommodate our customers' requests we allowed him to change the terms of the contract and gave him his down payment of approximately $9,000.00 back. We secured financing for him to cover the new amount of purchase as the payment terms had changed. Approximately 2 months later he asked if he could secure his own demolition and concrete finisher after we had already invested in blueprinting his demolition and his large patio project. Again, we agreed to release *************** from the concrete and demolition portion of his contract and allow him to secure his own providers. Now he is asking BBB to assist him in not paying for his project. I will add that we actually paid his chosen contractor to demo his old screen room to the tune of $4,000.00 and **************** has never made any effort to reimburse us for the expense. 

  I am somewhat appalled that he would file a complaint against us when it appears he is simply trying to avoid paying us for the work we did for him as well as pay his own demolition contractor. But then again, I'm not surprised.  

  I am requesting that this not be charged nor posted to our company for it is a far cry from a legitimate complaint.

  Thank you'

  *****************

  Customer response

  12/20/2022

  Seeing how I ran out of characters to finish writing out my complaint initially I will add the remaining which also speaks on the things that Ramco have just stated. Which isn't accurate. This additional information was also already sent to the BBB prior to Ramcos response via e-mail. I am only now able to add it to this conversation thread;

   

  But once my cover arrived it took Ramco 5 random scheduled days to be finished with installing my patio cover as well as other agreed services (ceiling fans). Days in which I took off work to be present and available to allow access to my home. Once thinking they were completed their were damages to the ceiling that was "eventually" sprayed over with paint after ive reached out several times. But still leaving one panel damaged with a sizeable dent. Then there was a concern where Nr. ***** had unlicensed electricians attempt to install 2 ceiling fans I purchased per our contract... 
  
  
  After weeks of not hearing from ***************** he finally calls and is mostly concerned with getting paid. This being after they allowed my financing to expire. So as of now I've observed a pattern of me only hearing from ************** when money is involved. But when it comes to customer satisfaction satisfaction and open communication I'm put on the back burner. 
  
  
  So now ************** schedules a time to come to my home to mostly talk about writing & me signing another contract. But first I'm trying to point out the damages to my patio cover. He gives me these promises of how he'll repair it and even told me that the spray that was previously used over some of the scratches was wrong and that he didn't approve of it to be repaired that way and even took back the spray that his worker purposefully left for me to use for other scratches. So now ************** is pulling out his contract wanting me to sign for a updated agreement when I adamantly tried to explain to him that I prefer to wait before signing anything do to how things been going as well as wanting to verify the method of repairs he's choosing to take with my cover. After ************** tries to flip the situation to make it seem like I'm just refusing to pay (while taking no accountability for any of the poor business he's been providing) I sign the 3rd contract not liking how he's trying to spin the narrative but only with him making mention that only if I'm satisfied with how the repairs are done... 
  
  
  Then realizing he did this before confirming whether or not financing would be approved again seeing how now my credit has to checked AGAIN do to Ramco failing to fo business in a timely manner. He realizes that the company I was once approved for isn't approving me this time around. So he tries another bank with my credit and again, no approval... so ************** ask me to start updating him weekly on what steps I'm taking to remedy payment. ******* was okay with as long as he did the same as far as where he's at with repairs. That was October 28, 2022. 
  
  
  I email ************** on November 7th expressing my concerns and I reveive to just put it honestly... lies; As far as him stating he's made himself available to be reached... I had to get ****************** personal cell phone number from a contractor so that I could get in touch with him. But yet he made seem as if he's been reachable this entire time. And even went as far as to inform me to start using their business number for future communication. The same number I'd been using in which I'd hardly get in contact with him. 
  
  
  At this point I'd like my business with them to conclude as quickly as possible with a major reduction in price. And then there's still the matter of him allowing my financing to expire in which I never accepted this job to be started by any other payment method other than financing. It was approved where this wasn't an issue as far as payment and now it expired. So I feel that is a problem that he allowed to manifest. 
  
  
  If a enticing solution isn't offered I unfortunately feel that this may be heading in a different direction if he still expects unfavorable compensation for this incomplete project. 

  

  Business response

  12/22/2022

  Since **************** has decided to call me a liar I'm done with his back-and-forth exaggerations and embellishments. **************** made changes not once, but twice from the original agreement after he was informed his structure was not suitable for a walls-under sunroom. We wrote a new agreement for a pavilion with demolition of the old screen structure and an extensive concrete patio as a result. Afterwards, he asked for his entire down payment back and 100% financing for his project which we obliged him with. He then called and said he wanted to sub out part of his work himself after we had done all of our blueprinting prep work. The crew he hired to replace us to do the demolition was responsible for a major delay in completion. Yes, there were issues with delays on our part as we were experiencing temporary supply chain shortages,we're not denying that. With that being said, here is what I'm willing to do.We will touch up the barely visible marks (2-3) on the underside of his pavilion with the proper lacquer made for that application. As far as the ever-slight indention in the underside of the outside panel (see attached photos, especially the one on the side looking back toward the street), I will give THAT PANEL to *************** for free. I will reduce the price of the pavilion to reflect he is only paying for 4 panels instead of the 5 he received. My only requirement is that **************** writes us a check for the entire balance due once we touch up the cosmetic marks on the pavilion. Also, I will not be bullied into giving him a major discount with his tongue in cheek threat of legal action. 

  Please advise the pictures will not attach to this email- I have forward them over to ********************************* (Senior Operations Specialist) if he will please assist to help us attach them.

  Customer response

  12/28/2022

   
  Complaint: 18532621
  
  I am rejecting this response because:
  
  I'm not sure that a resolution will be found at this point in time, because now I'm either sincerely concerned about ****************** mental health or maybe he realizes he has to say these things to save face because he messed up. But I'm just appalled by the response I just read. I am able to back up every concern I am making with messages and e-mails. The response I just read (through here) from ************** is full of inaccuracies and halve-truths. I have reached out numerous of times throughout this entire ordeal with minimum response from **************. And I even addressed my communication concern to *************** 
  ************** says that I changed our original agreement not once but twice, but fails to mention how I only changed that agreement because ************** changed (went up on the price that I was originally given) the price, all contracts have been attached to this thread. But of course he has to word things to shift the blame in my direction... So okay lets talk about the second time "I" changed an agreement; now due to the lack of detail that ************** has shared in his response I am genuinely confused about me asking for any down payment back or financing. I'm unsure what he is even referring to at this point. But what I can respond to is that I turned down his jacked-up (new) price for our initial (sunroom) agreement and instead proposed a new idea for my backyard (a patio deck). This agreement as I already previously stated in detail in my previous response consisted of three jobs; demolition of existing roof, concrete, and installation of the new patio cover... Now again ************** is trying to shift the blame to me saying that I am responsible for a major portion of the delay. The first "at least two" delays came from Ramco. But ************** wants it be perceived that I initially caused the delay. I had also made it obviously clear from the beginning that I did not want any manual labor to start too early from the arrival of my patio cover because I have 3 dogs that I did not want to go without shade in my backyard. So if ************** is trying to twist facts and make it seem like I delayed his company from working do to swapping out crew laborers he is lying. I did not wish for there to be a significant length of time that my dogs would go without shade. So as the delays of my patio cover being shipped out kept manifesting, yes, I did discover more reasonable means to have two of the three jobs done from other companies. The decision I made with ************** was discussed prior to any work beginning. So even at this point I put ************** in contact with both of these companies. At any point ************** could have ceased any further business with me but did not and we moved forward. Nothing was done prior to ****************** knowledge. But now that things have blown up he is seeking to try and find blame elsewhere. Not to mention he's leaving out the fact that do to "his" limited storage space he chose to be the reason that the cover wasn't shipped out the last. When the cover did finally arrive by his own sub-contractors they expressed to me that ************** was suppose to look over the cover prior to accepting the delivery. This was due to me pointing out several scratches, I made sure to point out numerous scratches during the installation and once the patio was installed. The patio installation took 5 different spaced out days to be "finished" , if we want to call it finish, (in which I spoke on the scratches each and every time day someone came back out)... yes it's installed but I have a whole panel that has a dent/scratch in it, plus several other scratches that apparently was spray painted over by spray that was not suppose to be used. Something I would have not known if ************** hadn't had said it himself.    
  Then there's the matter of him lying initially about having licensed electricians to come and install my ceiling fans. I asked those very sub-contractors about their business and found out that they weren't even licensed electricians. 
  Now in response to what "he is willing to do";
  He is offering to do the very thing that one of his workers was already doing, using touch-up paint to spray other numerous scratches that were on the underside ceiling of my patio cover. When ************** found out that his worker used a particular spray to spray over several (and I mean several) areas of my ceiling, including the support beams he immediately asked for me to turn over the spray cans that his worker purposefully left for me to use (if any future scratches appeared) and said that those weren't even the cans that should be used. So now I'm thinking like wow, do you know how much spraying he has done with spray paint cans that your now telling me he should not have even used. ************** response was that he would come back and have it sprayed over correctly, but how would he know of all the areas that's been sprayed with the wrong paint? So I don't really trust ****************** words. I feel he's trying to say anything at this point just to get what he wants.
  Not to mention on his last contract he wrote a incorrect date that I did not realize until after he left me with a copy. He falsified the contract, writing a old date (for whatever his crafty reasons are). So I wanted that mentioned as well. The picture of that contract is attached to this thread. 
  In conclusion, my concern is that he is still not responding or trying to own up to my main concern. I NEVER accepted his business to pay in any other form other than financing. ************** allowed for my approved financing to expire to where the lenders he was using aren't approving me anymore (which required for him to run my credit again, affecting it again) so now he's pressuring me like I'm a child saying that I need to update him every week on where I am with my credit. 
  And I'm unsure where this "bully" remark came from. I only stated a fact that I was made aware of by the BBB of what could possibly happen if an agreement wasn't met. I'm the one who feels bullied by being told I have to report to him every week as if he's my credit advisor. Not to mention I felt bullied the last time he came out to my home regarding the contract with the false date on it. He was adamant about not leaving my home until he felt he got some sort of agreement out of me. 
  So as far as what he's willing to do; I don't know the amount of this new price that now consist of 4 panels vs 5. So why would I agree to something without having pertinent details? As well as my biggest concern, "financing"??? 
  Is it really fair to lead a customer/consumer on to think he/she is paying for a project through financing offered by lenders their company is using, just to later find out the company (Ramco) drop the ball and let the financing expire and now expect the consumer to figure it out? When they never agreed to the project if they were expected to pay by any other means than what was agreed on? 
  If ************** isn't able to present a more reasonable offer (showing some genuine accountability), the only option I can think of (if he would still like for us to work it out at this level) is if he drops the price to an amount that I can either one try and inconveniently gather up funds to pay depending on the price or he be prepared to receive monthly payments on the new amount.   
  Sincerely,
  
  ***************************

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract for ********* dollars with Ramco Home Improvement on 3 September 2021 to have new windows in my home. The date to install the windows was the 4th and 5th of January 2022. I finally received a call at the end of April that my windows had arrived. They told me they would call me the first week in May to set up a new installation date. I finally called them again in the middle of June to check on my installation date. We set a date for the end of June. I was called by Ramco to tell me that their installers were still on another job. and we had to reschedule again. This time it was for the 5th and 6th of July. I had to call Ramco at 915 am on the 6th to find out where the installers were. The installers didn't show up until after noon. They started cutting 11 old windows out with a reciprocating saw. Leaving bigger openings and damaging the house framework. They put new windows in the openings and sealed the inside of the house. There are windows that have uneven gaps from cutting the old windows out. That were not sealed. The installers left at 300 pm. The installers didn't return until 930 am on the 6th of July. There were 2 people here all day, they attempted to frame 2 windows on the outside and left around 300 pm. The installers returned on the 7th of July; I questioned their practice of the gaps. They told me they had expanding foam put in the gaps to fix that issue. They didn't do much work that day. I called ***************** about the very unprofessional work that was going on. He surprised me by coming out and talking *** me. I questioned the aluminum frame work on the vinyl siding. I was not happy with his explanation. 2 installers returned on the 8th and only removed and hung 2 windows all day and left at 130 pm.. None of the windows have been framed correctly as to channel any water warm going into the framework. I had to put packing tape over the gaps on the inside of the house of windows that you could see the outside.

  

  Business response

  07/28/2022

  Tomorrow, July 29th, I have an appointment to meet with ****************** at his property. I will perform a thorough inspection of the work in question, discuss his concerns, and set up any services necessary to remedy them. Once I have performed the on-site inspection, I will forward my assessment to you along with a prescribed plan of action to address his concerns and correct the issue.

  *****************,

  RAMCO

  Customer response

  10/27/2022

   
  Complaint: 17565525
  
  I am rejecting this response because: This is in response to the meeting I had with the owner ***************** of RAMCO at my residents pertaining to window replacement. He finally came in the middle of August to walk down my issues. Nothing I showed to ************** was of his concern. In fact, I mentioned to ************** that because the unprofessional work was that done with the windows that his company would not be getting any more business from me. As for the way they measured the replacement windows. They measured from the opening from windowsill-to-windowsill inside of the house, in the front part of the house. Which when they cut out the original windows out with a reciprocating saw. Now, because the replacement windows are smaller than the original windows. There is a gap with the window framing and the replacement window. When I showed him some of the examples of the windows. He complained to me that I had three layers of siding. Which I don't, there is the original siding with 3M insulation sheet, followed by vinyl siding. I explained to him I had excellent R factor for the sides of the house. Now, instead of using vinyl trim on the outside framing of the windows. They used aluminum to cover the gaps. Now, when the sun hits these aluminum framings. They start making a noise from heat expansion In the family room I am in the middle of redecorating that room. Because of that they had the window framing removed when they sent people from RAMCO to measure the entire house for replacement windows. Now, you would think the widows would fit perfectly. Some of them do and then others have uneven gaps. From the installers cutting out the original windows with a reciprocating saw. The installers tried to fill the gaps with expansion foam that came through the gap into the inside of the house. Because the installers put these windows toward the inside of the framework of the house, I have no windowsills in this room to put framework in. **** ***** told me when I get some other contracto
  
  Sincerely,
  
  ***************************

  

  Business response

  11/03/2022

  Ramco has an appointment set for Tuesday the 8th of November to address his issues on his window project. We had to order window sash and miscellaneous parts to finish up his service. We have received all the parts needed to do the service and it will be completed on 11/8/2022.  

  Customer response

  12/08/2022

   
  Complaint: 17565525
  
  I am rejecting this response because: This is in response with just bone of the many issues I have found with the installation of the windows.  ***************** who is the Production Manager with Ramco called me on the 9th of November. He told me that he had some replacement parts for some of the windows.  He came out and handed me some parts.  The parts were supposed to be ordered by ***************** from him taking notes on his visit on August 3rd, 2022.  Instead of a window latch replacement, he had a whole new window sash.  During his visit he tried to replace the window sash, by ***************** but it would not fit do to wrong measurement.  ********** took new measurements for that window and told me he would have to order the sash again with the new measurements.  *************** visit on the 9th of November 2022.  I took him around the house showing him all of the problems I have with the installation.  One problem was windows with now caulking on the seams.  I explained to him about the elements leaking down between the windows and the siding.  He told me if it was relevant, he would mention everything to ************** when he returned to the office.  Since now we have this inclement weather, I tried calling ********** on his personnel phone on the 6th of December 2022.  It went straight to voice mail.  So, I called Ramco office number and ********** answered the phone.   We discussed the window sash.  He told me he lost the measurements he took on his visit on 9 November 2022 and would have to come out again and take measurements again, when the weather lets up.  In the meantime, I have rain leaking down in between the windows and siding doing water damage to the house structure.
         I wrote ********************* on the 3rd of August 2022 a check for the entire job.  This was to keep him from filing through the financial institute for the loan on the windows.  Which if I would have refused to pay on the first installment would have caused issues with my credit.
  
  Sincerely,
  
  ***************************

  

  Business response

  12/19/2022

  Our production manager is scheduled next Wednesday to meet ****************** to address his concerns.

  Customer response

  12/19/2022

   
  Complaint: 17565525
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  02/10/2023

   
  Complaint: 17565525
  
  This message is in regard to your complaint submitted on 7/14/2022 against RAMCO Remodel America Corporation. Your complaint was assigned ID ********.
  
       I have been waiting for ********************* to call me back about the window sash replacement with the broken latch.  I contacted him by phone this morning left, a message on his cell phone about him finishing the caulking on the windows.  I then contacted him at RAMCO'S office.  He told me he would have to call me back about the window sash replacement.  
  
  
                                                           ******************************
  
  Sincerely,
  
  ***************************

  

  Business response

  02/15/2023

  The sash was ordered the day after we went out to caulk his *************** waiting on ****************** to build and ship the sash. I did text ****************** on the 9th of February that we were still waiting on the window sash. I will call him today to update him on when we might receive his sash. 

  Customer response

  03/03/2023

   
  Complaint: 17565525
  
  I am rejecting this response because:   I am still finding issues concerning the proper installation of the windows.  They have yet to address the problems I have with gaps on some of the windows and finding more windows without sealant.
  
  Sincerely,
  
  ***************************

  

  Business response

  03/13/2023

  ***** our production manager is scheduled to visit with ****************** on 3/14/2023. He is going to caulk some remaining windows and replacing a sash that had a broken lock system. 

  

  Business response

  03/16/2023

  Date Sent: 3/13/2023 4:21:28 PM
  ***** our production manager is scheduled to visit with ****************** on 3/14/2023. He is going to caulk some remaining windows and replacing a sash that had a broken lock system. 

  Customer response

  03/16/2023

   
  Complaint: 17565525
  
  I am rejecting this response because:   ********************* with Ramco arrived on the afternoon of 14 March 2023.   He only replaced the window sash that had the bad latch.  He didn't caulk or seal any of the remaining windows.
  
  Sincerely,
  
  ***************************

  

  Business response

  03/22/2023

  Production Manager ***************** went to ********************** house on March 14th.

  He delivered a window Sash and installed it on site for customer. Walked the property with customer, took some pictures of the areas of concern that ****************** is dissatisfied with. ***** is planning to have conversation with ***************** for guidance on how resolve the customer's concerns. 

  Customer response

  04/12/2023

   
  Complaint: 17565525
  
  I am rejecting this response because: This is to update you about the conversation I had with ********************* on the 7th of April 2023.  ********************* told me that ********************* and the installers would come this week to look over my concerns and told me he would call me on the 10th of April 2023 to update me when they would come.  I have yet to hear back from **********************
  
             Sincerely,               
  
                             ******************************
  
  Sincerely,
  
  ***************************

  

  Business response

  04/21/2023

  Sent customer a message concerning a site visit with our senior management, trying to get a day and time to come out to address ********************** concerns.

  Customer response

  04/24/2023

   
  Complaint: 17565525
  
  I am rejecting this response because:  I have been getting the same response from ********************* for the past month.  He reschedules every week that we set up a date a time.
  Sincerely,
  
  ***************************

  Customer response

  04/28/2023

   
  Complaint: 17565525
  
  I am rejecting this response because: I have been getting the same response from ********************* for the past month.  He reschedules every week that we set up a date a time.

  Sincerely,
  
  ***************************
  Sincerely,
  
  BBB NOTE TO RAMCO: THE CONSUMER PROVIDED PHOTOS OF THE WINDOWS. PLEASE REVIEW AND ADDRESS THE CAULKING ISSUES. THANK YOU.

  

  Business response

  05/04/2023

  Spoke with ****************** today concerning a visit to his home in the near future with our senior management team. Working on a solution to address his concerns with the windows

   

  Customer response

  05/10/2023

   
  Complaint: 17565525
  
  I am rejecting this response because:  Every time I talk to ********************* with Ramco.  He tells me he is going to talk with ********************* with Ramco.  When I don't hear from ************** ********* call him the following week.  He tells me again he intends to talk with ***************** and will call me next week.  Seems I have been in this loop for over a month.
  
  Sincerely,
  
  ***************************

  

  Business response

  05/26/2023

  ***** is set to call customer on Tuesday for follow up to discuss an afternoon visit concerning speaking with upper management to address the concerns.

  We will get a copy of his schedule to get a time that works best for the customer. 

  Customer response

  05/30/2023

   
  Complaint: 17565525
  
  I am rejecting this response because I am getting no response weeks I have contacted him.  He keeps rescheduling.  I called ********************* at RAMCO last week and left a message with the receptionist to call me back on my cell phone or house phone.  I never received a return call last week.  This morning I called ********************* and left a message for him to call me on either phone.
  
  Sincerely,
  
  ***************************

  

  Business response

  06/09/2023

  Good afternoon *****************,
  I have had a conversation with the general manager/ owner of the company. He wanted me to inform you of a time when we could come out to see you. Due to a short week this week and him being out of town all next week he would like to come out to inspect the work and talk to you on June the 13th or the 14th. I will be in touch with you at the end of next week to reconfirm our visit.

  Update: Spoke with ***************** today and scheduled a site visit for Wednesday, a courtesy call wil be made on Tuesday for confirmation of arrival on Wednesday. 

  Customer response

  06/13/2023

   
  Complaint: 17565525
  
  I am rejecting this response because:  I am still contacting the ***************** from months ago about a meeting with RAMCO CEO *****************. Every time ***************** and I talk about the meeting he reschedules the meeting to another date.  When that time comes, again the meeting is rescheduled
  .
  Sincerely,
  ***************************

  

  Business response

  07/07/2023

  As per our last set appointment ***************** was contacted by ***************** to confirm appointment. ***************** said that he was out taking care of his horse which was sick. We have also had a couple of storms since that appointment date. ***** will reach out to ***************** on Monday the 10th of July to reset the appointment for next week.

  Customer response

  07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I look forward to ********************* with RAMCO contacting me today August 10th 2023.

  
  Sincerely,
  
  ***************************

  *********************************************

  ********, ** 38011 

  
  

  Customer response

  09/06/2023

   
  Complaint: 17565525
  
  I am rejecting this response because: This e-mail is to update you with the correspondence I have had with ********************* of RAMCO over the last month.  I received a call from ***************** with RAMCO on the 2 August 2023, telling me they would have to reschedule for 4 August 2023 at 1400. 
          I called ***************** and left a message with the receptionist and a message on his answering machine to call me back on the 4 August 2023.  I received a call from ***************** on the afternoon of 4 August 2023 telling me he would call me back on Monday 7 August 2023.  He also told me ***************** is an avid ***** fan and doubt we would meet during Elvis ***************************       7 August was here and gone and no call from ***************** with RAMCO during Elvis ***************        I called ***************** at RAMCO on Friday 18 August 2023 and left a message for him to call me back with the Receptionist.  I never received a call back.
  
                                             Sincerely,
  
                                                           ******************************
  
  
  

  

  Business response

  09/07/2023

  Afternoon *****,
  
  As per our conversation this morning regarding ***************************, we were able to schedule a site visit with him this coming Monday, Sept. 11th, between 10 AM and 12 PM.
  I will be joining *****************, our production manager, in order to insure we can address his concerns in detail, as well as document our efforts to bring closure to this issue.
  As far as missed or cancelled scheduled appointments with him over the last several weeks, I do know that on 2 occasions ****************** has cancelled with us due to him having to tend to his horse for medical reasons, he has also cancelled twice with us due to rain and excessive mud at his residence, and ***** has had to cancel twice due to conflicting scheduling on our end.
  I will add that ***** has been to his property 3-4 times already and he is never satisfied with the adjustments ***** performs and always sends another complaint in. Hopefully this time we will successfully assess his issue and resolve it.
  
  Thanks for your help!!
  

  Customer response

  09/07/2023

   
  Complaint: 17565525
  
  I am rejecting this response because:  of ********************* installers.
  
  Sincerely,
  
  ***************************

  

  Business response

  09/12/2023

  Our GM ***************** and production manager ***************** met with ****************** at his home on 9/11/2023.

  A site visit was conducted of the windows and concerns ****************** expressed. We will set up a visit sometime next week to put clear caulk in the seal of the kitchen window and caulk two of the other wrapped windows. ****************** was happy with the service to be conducted and will close the case.

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩