Complaints

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was told that had a balance of 1770 a lady name ****** was going to expunged off my record but she never did.

  Business response

  05/28/2024

  My name is ******************************* and I`m the Regional Property Manager for Chickasaw Place Apartment.
  
  I am responding to a complaint from ****************.
  
  I first want to apologize for the delay in response; however, I just received the letter on Thursday 05/23/2024.
  
   
  
  **************** does indeed have a balance of $1770. This amount is due to late fees, utility recovery and nonpayment of rent . **************** was gainfully employed but failed to pay her rent and did not complete her Certifications as required.
  
  Unfortunately, we are unable to write off this amount.
  
   
  
  I hope this helps,
  
   
  
  Respectfully,
  
  ******************************* / RPM

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello my name is ************************* I am a former resident, I lived in ************** apartment my address was ************************** , I have relocated to ****** ***** under public housing. I have been told that its showing in the system that Im still living there and ***** as well . I have been told to clear this situation up all I needed was the Tenant move out paper work. I have reach out to the property manager ********************* . On today ******** was very rude very disrespectful to me and my landlord. she hung up the phone in our face and was being very smart with us . I have only been trying to ask her for the paperwork that I needed and she refuses to help and continues to get smart and cut off my talking . I was told that whatever business me and the property manager discussed that I need to talk to her .

• Initial Complaint

  08/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I moved in my apartment 9/23/19 i payed a security deposit of 25 dollars now 5 years later we get new management over here they are saying I paid the wrong security deposit now I owe ***** and if I dont ************ they are trying to file eviction against Me i tried talking to the management in the office they really wasnt listening to what I had to say they gave me corporate number but they dont pick up the phone

  Business response

  09/26/2023

  Good morning.

   

  An audit was performed by HUD in March of this year 2023. The audit is called MOR/ Management Occupancy Review and is required by HUD . During the audit one of the file findings was the security deposit for ******************************* was discovered during the audit that the incorrect amount was collected and we are required to make the corrections and show proof we have made  the correct billing in order to be in compliance with HUD requirements. It is unfortunate that she was billed incorrectly , however we must comply  with the ************* In essence , ******************** paid $27 dollars at move in and only owes an additional $23 for the security deposit .

  Please let me know if I can be of more assistance .

  Respectfully, 

  ******************************* / RPM

  ************

   

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband lives in breezy point apartments in *******, I cannot reside in ******* due to lung fungus from the Mississippi river valley, however, I am his durable power of attorney & am to make all decisions on his behalf due to a few disabilities he has. They just recently changed ownership & have done some slight renovations to the buildings, but management is going to cause a huge issue for the new owners if they're not properly educated on ************** As his POA, I was in town briefly as he started a new job (post limb amputation) and made a purchase on a new car. This turned into threats by the office, that if I wasn't added to the lease, I would be arrested & banned from the property. He was able to get doctors notes in to suffice for the moment, but 4 months into his new job, they're now estimating his income at twice the level it actually is & can't seem to understand what a power of attorney is. They have actually stated that they don't have to listen, nor accept any information given by me, and have the poor man completely scared of the various threats they continue to make. They literally had him sign documents last week with shaking hands. I can appreciate the renovations, if they weren't just a Band-Aid on top of much deeper issues (pipes broken under flooring, and serious mold issued in air vents at his previous townhome) but in no way did it correct the crime, and for the amount they are now seeking in rent, there are comparable apartments with garbage disposals, dishwashers, and laundry hookups IN the apartment in a gated community right down the street for much less, and without hostility from apartment managers that enter your home whenever they please, as they truly behave like HUD & basic human rights don't apply to them. Imagine a man with one leg, as well as a stroke survivor, working nights TRYING to make ends meet, not knowing that workers will be in his house all day, and being constantly harassed by *****************************************

  Business response

  02/28/2023

  Hello *****,

   

  I received a complaint. The compliant number is ********. I am unaware of any issues filed in the complaint. I am also unaware of who the power of attorney (*************************) is. Can you be so kind as to provide more information on the resident so that I can investigate the complaint?

   

  Thank you!

   

  WanderPerry Community Manager

  ******************************************* *******, ** 38127-8118

  t:************** f:************

  www.***********

  
  

  
  

  Customer response

  03/03/2023

  I clearly stated this happened at Breezy Pointe apartments, their address is ************************************************. If you worked at Breezy Pointe, you would remember talking to me on the speaker phone in the office, knowing I'm in ************** & threatening me with incarceration, as well as being banned from the property. This just further proves to me that ALCO is unaware of what goes on at their properties & who manages them. If by chance, you are the manager at Breezy Pointe as well, I recognize this is phishing on your behalf & am not convinced that you wouldn't take retaliatory against him for my honesty, as you have already made several threats towards myself & him. When someone that hasn't been bullying an amputee, that actually understands the laws & rights, reaches out to me, I will be glad to give all information requested. However, it is not up to me to cause further issues for a disabled man, when I did this report to ensure this went up the chain of command, and ALCO just seemed to forward it on without doing their due diligence. 

  Customer response

  03/16/2023

  The response came directly from the person who has been the issue & made threats. I chose not to disclose the information to her because I fear she would take retaliatory actions & further threaten, bully or harass the resident. **** didn't do anything but forward the complaint to the very person that caused the issue in the first place. She is the apartment manager for 2 locations & used the second location address in what I believe is an attempt to create further issues. Nowhere on any complaint did I put the name "*****" and she is very aware of who I am, because my name is on documents with the apartments & she has personally threatened me as well. This is all in the initial complaint as well as the response,so it would be a huge disservice to the community if this were allowed to just be closed because she pretended to be unaware. 

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to leasing agent in my apartments to get my water tested for possible chemicals that's making me sick and the agent refuse to let me speak with an manager. I was told by her that they weren't sending anyone out from Memphis light gas and water on the day of August 30, 2022 the time I called was at 10:23 a.m. on this day and I spoke with her from my phone number. I would like for this to be investigated.

  Business response

  10/07/2022

  See attached

  April***** |Community Manager Ridgecrest Apts. t:************

  
  

• Initial Complaint

  08/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reported a water heater leaking a week ago. The apartment is flooded, on several occasions I spoke with the Manager, ****** about the situation and still havent gotten the issue solved. I have 2 small children and I am disabled! Its ridiculous how maintenance hasnt shown up to fix my issue. In the mean time, Im constantly walking around in water in almost every room of the apartment!

  Business response

  09/21/2022

  We received the call on Sunday, August 28^th .  We immediately reached out to a contractor, who was able to make the repair on September 2^nd.  We were in communication with the resident during the repair period.  The contractor was contacted as soon as the issue was brought to the attention of on site management.

   

  Thank you and again I apologize for the delayed response.

  *******************************

  
  

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Back in June 2020, I had purchased a remote gate key from ***** in the office. He told me it would be $50 and I would get my $50 back when I returned the remote gate key. I had asked ***** for a receipt due to him asking cash for it and he stated it would be documented under my account. I moved out on June 14, 2022 and turned in the remote gate key and can not get my money back due to ***** never documenting it correctly under my account. Even though I turned in my remote gate key.

  Business response

  07/22/2022

  We at Alco Management and Uptown Square Apartments strive to provide the highest quality customer service.  After reviewing Ms. ******* resident ledger, I see where Ms. ***** paid $50.00 for what I can assume was a gate remote.  As you will see, there aren’t any notes dictating what the payment was for.  A former employee neglected to add the appropriate charge to offset the payment, therefore, leaving Ms. ******* account with a credit balance.  Ms. ***** applied that credit to the following month’s rent.  We do not have a deposit on hand to return.  

   

  I sincerely apologize for the inconvenience that this mistake has caused Ms. *****. 

  Customer response

  07/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17513048, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 13th 2022, I came home to find a $400 **** on my door from Alco management for a door replacement that didn't happen. I tried to talk to the property manager on site about the issue and the one over here, both stated the door had been replaced even though it isn't. After hostile letters, emails and phone conversations, they've came into my home to take pictures of the "extensive damage" public information pertaining to the incident and my name ect were handing outside of my door for the world to see. My front door was kicked in 6 months ago but with no damage to the door or boards, maintenance nailed the boarded back in the wall and left it alone for 6 months. May 1st I spoke with the manager about me moving out within the month and then all of this. I have proof of being falsely charged, false documents, and both managers lying in emails. I have proof of them illegally coming into the apartments several times without 24 hour notices. I tried to get this issue resolved before ending my lease at the end of the month, only to be told I was lying before I sent in photos with times and dates on them. If safety was a concern, the door would have been fixed properly 6 months ago. Not when I'm trying to move out peacefully. I have lived in the same apartment for 3 years and have never had a violation or anything. I emailed about that was ignored completely, they are doing this to tons of long time residents. Here are photos, can provide emails and photos of letters from ******************* and Summer ****** *******, the maintenance manager admitted to the only repair being next to the frame and it has been like this for 6 months.

  Customer response

  05/19/2022

  See Attachment/File: Attachments

  Business response

  06/06/2022

  Contact Name and Title: *************************
  Contact Phone: ************
  Contact Email: ********************
  Several apologies have been made both verbally and by e-mail from all staff at Greenwood apartments regarding the door frame that was damaged by ******************** guest. The door was thought to have been replaced by management and a demand for payment was issued to ****************, however when **************** stated the door was not replaced, additional investigations were made (as is our business practice), and photos taken to submit to me, the **** for irrefutable evidence, it was determined the door not been replaced but only secured. At that point, an immediate credit was made to the ******************** account and apologies issued. **************** has made complaints that 24 hour notices were never issued prior to entry to her home for purposes of maintenance, however when asked, via e-mail, to procure dates and times of each incident, has failed to do so as of the date of this response. **************** speaks of numerous residential complaints from long term residents, none of which we are aware of since none have been issued either verbally or in writing to the **************** or Corporate offices. Without breaking any residential confidentialities by disclosing confidential e-mails, we do have all copies of e-mail correspondence from both ****************, ********* staff and myself regarding her complaints and can make assurances that **************** was never treated with any hostility and never told she was lying, in all actuality the responses were quite the opposite. Our staff as well as myself corresponded to **************** kindly and were responded to with hostility. I am hoping this will clear this complaint or at least shed some light on the nature of the complaint. If requested by ****************, we will be more than happy to share all e-mail correspondence.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Sunday, April 17 my vehicle was towed while parked, in front of my apartment unit around 2 a.m. and I recognized that the car was missing, later in the day. I immediately called the Memphis Police Department to file a complaint. My car has been broken into recently at this same location. Memphis Police Department informed me that my car was towed. I called the towing company and was told that they are open on Monday at 9 a.m. Monday morning, I picked up my vehicle from the towing company. The towing company was not able to inform me why my car was towed, but they did show me that my license plate did not have a current sticker. My car registration is current and my sticker was on the license plate. Apparently, it had been stolen. I was unaware. I later put in a police report, today. I headed to the office to express my concerns, today, April 18, 2022. I spoke to the Assistant Community Manager, Ms. Tiffany McDaniels about my car being towed. The towing company reported that someone from Uptown Square office (manager or security) had called them to tow a vehicle in my area. I have lived here for 15 years! My car has been parked, in the same spot, for 6 years! I live directly next to the office. They know my car! Security knows my car! Ms. McDaniels proceeded to tell me that my car was safe until 5 p.m. After that time, it could be towed, again. I was upset hearing that I could be asked to pay another towing fee! I asked her to clarify this because it didn't make any sense to me. It was not even possible for me to rectify the situation, by the end of today. My vehicle registration is current and I have proof of that; however, I would have to file a police complaint and it's going to take some time for me to get my sticker that goes on the license plate. In short, I still do not know why my car was towed. I had to pay the towing company, DTS, $295. 85. I would like to be reimbursed. There is no justification for towing my vehicle.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩