Complaints

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 8, 2023, I contacted ********************* of Noble *********** at ***************************************************, **************. I asked him to review my 2021, 2022, and 2023 federal income tax returns for mistakes and improvements. He allowed me access to his portal to upload the documents. I gathered all the information together, and on December 18, 2023, I uploaded the documents and paid the $375 fee.I gave them plenty of time to review the returns but never heard back. I called several times and was finally able to speak to *****. He put his associate *********************** on the line to explain some of the issues he had found with my taxes.***** was very cryptic in the sparse explanations and greatly wandered off the subject. He is terrible at verbalizing his findings, so I told ***** this and asked for a written explanation instead.Several weeks passed, and I still had not received a written report of their analysis, so I called on February 12, 2024. His assistant said ***** was busy and would call me back. He never called back. I sent this email on February 13, 2024: After you reviewed my 2023, 2022, and 2021 income tax returns, I did not hear back from you about a summary report with all of your findings. Also, you will need to allow me access to the client portal again, please. Thank you!On March 29, 2024, I sent this email, which was returned undeliverable: I am still awaiting the detailed reports from your review of my 2020, 2021, and 2022 tax returns. Please forward the reports to me by April 9. Thank you!On April 3, 2024, I called again and spoke to the assistant, who said ***** would call me back. Which, of course, he never did.

  

  Business response

  07/17/2024

  I discussed the finding briefly with the client I will discuss everything again on a phone call if the client wants to setup a time for a phone call.

  Customer response

  07/17/2024

   
  Complaint: 21674779
  
  I am rejecting this response because:

  I expect a detailed, written report of the issues that need to be addressed pertaining to each of the three years worth of tax returns that they reviewed. A phone call is not detailed enough and puts the workload on me to write down the issues and resolutions, when that is what I paid them to do.

  1. I want a report showing exactly what the issues were on each year's tax return and what the possible resolutions are to correct them.

  2. I want a report showing whether I am due a refund on any of the year's tax returns and what I need to do to claim that refund.

  3. I want a report showing any deductions or claims that I may have overlooked that will benefit me.

   

  If you are unable to do those things, then I want a full refund of my payment.
  
  Sincerely,
  
  *********************

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