Complaints

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We took my Odyssey to see why it was making a beeping sound constantly. The diagnostic test showed needing to replace the door latch mechanism. They told us that a free inspection showed that the spool valve needed to be replaced and that the power steering fluid was leaking. We had them replace the spool valve and fix the power steering leak. When we got home with my van, the rear drivers side door would not open. The door was opening before we left the van with them. Now they say we have to spend over $700 to replace the wiring in the door for it to open. We have already spent over $2200. I would like my door fixed. As I said, it was working before dropping off at the dealership. I should not have to pay to fix a door that was working literally the same day before dropping off.

  Business response

  01/04/2025

  *****, thanks so much for bringing this to our attention. My name is ***** ******* and I am the ** here at the dealership. I will be researching this and reaching out to you, but want to make sure that I understand you correctly. You originally came in for the continuous beeping noise. I am assuming this was the tone for the doors being open or to notify you of a door being open, which would make sense that the door latch mechanism/system was malfunctioning. Then when we did our complimentary multi-point inspection, it was found that the spool valve and the power steering pump was leaking. So you choose to fix those, over fixing the door issue? 

  The reason I ask is because if that latch system, door mechanism was failing, causing the beeping noise, would it be conceivable that it finally went out all together? 

  Like I stated, I am going to be researching this and speaking with the technician and I will personally reach back out to you soon. Have a great day and thanks again. 

  Customer response

  01/04/2025

   
  Complaint: 22765201
  
  I am rejecting this response because:
  The door automatically opened when the open button was pushed before the van was dropped off. When we picked up the vehicle the door no longer opened when the button was pushed. We can, however, manually open the door. It is very difficult to do. It would be a very unfortunate coincidence that the latch just completely stopped working after being at the dealership because it was working every time it was pushed before without fail. If the latch is failing, wouldnt the car show the door was open all the time? You are correct in your understanding of the work done. We chose to prioritize the work that would make the vehicle most safe to drive over the annoyance of the beeping noise. Thank you for looking in to this issue. Its impossible for my little children to open the door to get in the van now.
  Sincerely,
  
  ***** *******

  Business response

  01/06/2025

  Honda of Murfreesboro and the client have resolved the issue and have worked out a resolution. 

   

  Thanks

   

  ***** *******

  General Manager

  Honda of Murfreesboro

  Customer response

  01/09/2025

  The business and I have worked out an agreement.

• Initial Complaint

  12/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 8, 2024, I reached out to Honda of Murfreesboro to obtain a quote for a specific vehicle that just showed in stock, a 2025 Civic Sport Touring Hybrid Hatchback. ******** ***** reached out to me, and after some emails back and forth, I agreed on a proposal for VIN ***************** and submitted $1000 as a deposit for the vehicle. On December 11, I received an email from J'***** ***** stating that she would be taking over for ******** and that the vehicle had arrived, asking when I would like to come to purchase. I promptly replied with a 10AM appointment on December 12, 2024. Upon arriving, after a few pieces of minor paperwork, I was handed a piece of paper with an entirely different VIN for a vehicle that had over 500 miles on it. Not only that, it wasn't even the right trim. Turns out they had already sold those vehicles that had shown in stock and took my deposit for a car that wasn't even available. Then they tried to slide a dealer trade in underneath with a different VIN and trim that had over 500 miles on it. I had to take time off of work for what I thought might be a straightforward deal. This was outright deception. Not only that, ******** knew it was deception and dumped the entire thing on her daughter to handle. I want my deposit back, in full, immediately.

  Customer response

  12/16/2024

  On December 12, dealer issued a refund but then reversed it, abusing the time it takes for transactions to fall off to make it appear as if they had actually issued a refund.  As of today, December 16, no refund has been received.

  Customer response

  12/16/2024

  On December 12, dealer issued a refund but then reversed it, abusing the time it takes for transactions to fall off to make it appear as if they had actually issued a refund.  As of today, December 16, no refund has been received.

  Customer response

  12/18/2024

  Refund posted.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I bought a 2025 Honda from Murfreesboro Honda. I gave them a check for $10,000.00 plus my trade in. I was quoted an interest rate of 4.9 on my car loan. Contract was signed on June 17. On or about June 27 or 28 I got a call from the dealer wanting me to sign a new contract for a 6.9 interest rate. I may not have purchased or financed the car through Honda at that rate.The 4.9 was what I was quoted and thats what my contract says 4.9.Can they do this and what are my options?

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 23 Civic Sport. The car has a known issue with the power steering system that makes it pull to the left or right at random and causes the steering wheel to stick in one place or be hard to turn. Brought the car in on appt 2 hours away from where I live to be looked at and was told they only had 3 techs that day. I asked if there was a possibility of me getting a loaner because I feel unsafe driving the vehicle until the repair is made. Instead I was told I can rent a car at the cost of $50 a day on top of the $600 payment I make on the car a month. This is rediculous seeing as how the vehicle is still under warranty and the issue is a recall and known manufacturer defect!! Honda used to stand behind their vehicles. This is my familys only vehicle and there has been no word on when it will be repaired at 25K miles!!

  Business response

  11/27/2023

  Spoke with ******* today. We are going to be picking his vehicle up and providing a loaner car while we are getting the vehicle's issue resolved. Will update once work is complete. 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I visited Honda of Murfreesboro on 8/12 to view a 2007 LS460. Test drove the car and had some concerns, so instead of completing the purchase that day I paid a deposit to hold with the agreement theyd need a few days to run through their standard checks since they had just gotten it and didnt have time to check yet and wanted to make sure the car was in good shape. No returned calls for 3 days, get a call back *** 8/15 saying they had checked everything out and were waiting on an *** filter from Lexus to change the oil. Completed the purchase at the *** on Wed 8/16. Off the lot, rotors and brakes have same vibration when stopping as test drive. Day time running lamp out.8/19- car completely dead. Was finally able to move around the battery cables and start with a jump. In the process discover cables are badly corroded, sparking, and very old. If you run a standard check under the hood (worth mentioning the hood is broken and wont stay up) how do you miss that? It now starts about half the time with manipulation to the cables. 8/22- driving on interstate and car completely shuts down. Almost caused accident when the steering locked up at highway speeds. Shortly afterward my VSC and engine light come on, flash wildly, turn off. 8/23 - convey all to salesperson, get one sentence in response saying sorry its as is, nothing they can do8/26 - exiting interstate, vsc and engine light come on turning off traction on a curve, tires catch gravel and I almost slid off the exit. +8/26 - low oil light, discover car is almost two quarts low without any spots in my driveway or burning oil smell, but they just changed oil. Will confirm its the *** part they indicated waiting on with pics. Understood this was an as is purchase but when you hold for 3 days to check and the history clearly shows nothing was checked its just wrong. I bought the car here because I trusted their mechanics and their service on another vehicle including changing an entire engine.

  Business response

  09/08/2023

  The client and Honda of Murfreesboro have agreed to take the vehicle back and issue a full refund back to the client. 

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2023 Honda Accord was damaged by a small rock that went through the grill knocking a hole in my coolant system. It has been a month and yet there is no mention of any replacement parts, or ability to repair the vehicle. If not for my insurance Id have no way to get around. After contacting Honda Financial, and Honda Corporate, weve not been given any resolution to our issue; just being told that well call you when we hear something. This is completely unacceptable treatment after having my car damaged due to an obvious design flaw that allowed a rock to hit such a vital part of the vehicle. I want my car either repaired, or replaced immediately.

  Business response

  09/03/2023

  After speaking with the client, they have rental car coverage until Sept 8th through their insurance. Honda of Murfreesboro has contacted our rep with Honda about providing a rental for the client after their insurance's coverage for a rental is expired. Honda of Murfreesboro understands the frustration that the ********* are experiencing while waiting for the damaged part from Honda. Since it is on backorder, we have updated the order to place it on critical back order so that Honda knows that we have a client that needs the part ASAP. Although supply chains have gotten better, we are still experiencing parts shortages in some instances like this. We will continue to update the ********* regarding the repair needed, and we will not allow the ********* to go without a vehicle after their insurance company's coverage for the rental expires. I have exchanged contact information with the client, and will reach out again this week to provide an update. 

   

  *************************

  General Manager 

  Honda of Murfreesboro

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Issue purchased used ******** for 15 year old daughter. Waited to drive vehicle until permanent plate came in took almost 5 weeks. Contacted Hondavto advised of noise I was under the impression that the vehicle had been serviced and was ready to go. Spoke with used car salesman and he advised that the part needed to fix the vehicle needed to be ordered and that they would fix it and I dropped off the vehicle. I got a call the next business day stating the part was like ****** and the labor would be *******. I was livid not only did my child not have the opportunity to use the car now they wanted me to foot the bill for the repairs I would not have brought it in if they haven't said that it would be covered. Later I was advised that it's a used car. Ok that doesn't mean it should have issues 1 month after purchase especially if it was not driven. I feel like they knew something was wrong. I'm not asking ro return the vehicle however they should fix the vehicle and not charge me to do it.

  Business response

  04/12/2023

  Left voicemail again this morning. Will update once I speak with client. 

   

  Thanks

  Business response

  04/24/2023

  We came to an agreement and vehicle was repaired and delivered back to the client Saturday 4-22-23. If there are any other issues regarding this, please let me know. 

   

   

  *************************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2022 Honda Accord from this dealership Oct. 6. The vehicle had alignment issues, which the dealership offered to fix an hour an a half away from my house. After going back and forth, they eventually paid for it at a location that was close to me. There shouldnt have been an alignment issue with a new car to begin with. Fast forward, I am trying to use the warranty that was sold to me by this dealership, and the third party warranty has told me they havent received payment from the dealership so I cant use my warranty. I was not told that there was a wait period nor is that in the contract I received. *** tried to call the business/finance manager who sold this warranty to me yet no response. It seems like communication is nonexistent after the car is sold, regardless of the issues you have.

  Business response

  02/17/2023

  I reached out to *********************** and left several messages today for her. Also texted her as well. I am almost certain that this issue has been resolved. She purchased a vehicle and the wheel got damaged almost immediately. She purchased a warranty on her wheels and since the purchase was just made, the warranty company didn't have the warranty contract on file yet, nor was a payment made by us yet. All of that has since been resolved. I am awaiting to her back from the client to verify that everything was taking care of and to apologize for the inconvenience. My direct cell number is ************ if I can be of any further assistance in this matter. Have a great day.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩